Durham Community Health Centre

Volunteer Role: Temporary, Health Equity Questionnaire Support Volunteer

Shift: 6-month commitment, 3-4 hours per week

Number of Positions Available: 10-12

Locations: In Person (Durham community health centre Oshawa Sites)

Commitment: Flexible weekday shifts based on availability

Organization

Durham Community Health Centre (DCHC) is a registered, charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education to Durham community members who face multiple barriers to their health and well-being.

DCHC also provides equity-based programs and services that focus on priority populations such as Indigenous, Black, the 2SLGBTQI Community, Newcomers to Canada, Seniors, and Unattached patients (i.e., those without a family doctor), to name a few. DCHC ensures Durham community members receive not only sick care, but preventive care as well.

At DCHC, we are a team-based interprofessional group of staff including physicians, nurse practitioners, nurses, counselors, dietitians, outreach workers, medical secretaries, and other administrative staff. We always place every client at the centre of our approach to care, based on their needs. We address these needs through integrated clinical and wellness care and health education.

It's an exciting time to be joining DCHC, while we are embarking on an energizing path with a focus on making our biggest impact yet on local health care by diversifying, expanding, and leveraging our Strategic Plan, Theory of Change, Brand, Client Stories and Resources

Position Overview:

We are seeking enthusiastic and dependable volunteers to support our team in administering and completing our Health Equity Questionnaire with clients. This questionnaire helps us gather essential information to better understand and meet the needs of our clients and community. However, clients may find the form difficult to navigate, time-consuming, and feel uncertain about the purpose of specific questions. With volunteer support we hope to improve the client experience and reduce staff workload.

As a Health Equity Questionnaire Support Volunteer, you will work directly with clients to guide them through the form, clarify questions, and ensure responses are completed accurately and respectfully.

Responsibilities:

• Welcome clients upon arrival and guide them to the appropriate person or location.
• Assist clients in reading and completing the Health Equity Questionnaire.
• Explain questions in a clear and respectful manner when needed.
• Follow-up with clients to ensure completion of the Health Equity Questionnaire three (3) days prior to the clients initial appointment.
• Assist clients in signing in and completing forms on Kiosks.
• Ensure completion of the Health Equity Questionnaire when returned.
• Create a welcoming and supportive environment for all clients.
• Ensure Health Equity Questionnaire is periodically updated for clients.
• Record and track form completion.
• Report on any issues or client concerns to staff.
• Maintain confidentiality and follow all privacy policies and guidelines.

Qualifications:

• Strong verbal communication skills.
• Comfortable working with individuals from diverse backgrounds.
• Respect confidentiality and follow procedures.
• Ability to travel to assigned site.
• Preference will be given to candidates with medical administration training.

Application Process

1. While we thank all applicants for their interest in applying, only those qualified and considered for an interview will be contacted. All applicant submissions will be kept on file for six months, for future consideration.
2. All applicants are encouraged to provide a valid email address for communication purposes. Applicants may receive written correspondence regarding this job posting directly to the email address provided on their resume. As an applicant, it is your responsibility to ensure that you check your email regularly.
3. All positions are subject to the successful completion of the following pre-employment conditions for all external hires: Reference Checks; and Criminal Background checks (including Vulnerable Sector Screening).
4. Please be advised that AI Technology supports the screening process of applications. All final hiring decisions are made by our recruitment team.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so that all employees have the opportunity to thrive.  DCHC will comply with all applicable standards as set out in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the provisions of the Ontario Human Rights Code, and any other applicable legislation.  Accessibility: If you have accessibility needs and require alternate formats or other accommodations, please contact our Talent and Culture team at 905-723-0036, or by email to recruiting@durhamchc.ca.