Pantages Jobs (NOW HIRING)

Description

Hennepin Arts drives cultural and economic vitality in Minnesota through leadership of the dynamic Hennepin Theatre District in downtown Minneapolis and educational programming that reaches every area of the state. Our historic venues - the Orpheum, State, Pantages and Dudley Riggs theatres, as well as our event center, The Hennepin - light up Hennepin Avenue with top-tier entertainment, including the best of Broadway and a wide variety of arts programming.

Hennepin Arts celebrates diversity in all its aspects, ensuring equity and establishing a safe and inclusive environment for all. We continue to examine ourselves and our structures to ensure we are free of bias and inequitable practices. We work to create welcoming spaces that invite people to be their authentic selves.

The Security Specialist, under the supervision of the Assistant Security Manager with a dotted line reportting to the Community Safety & Relations Manager, plays a pivotal role in fostering a welcoming, inclusive, and secure atmosphere for both guests and staff at our Event Center, Orpheum, Pantages, State and Dudley Riggs Theatres. This individual is tasked with safeguarding the assets and property of the organization while upholding a professional demeanor. It is crucial for the specialist to engage actively in on-street duties, facilitating positive interactions with unhoused individuals in the vicinity. The aim is to ensure that our neighbors experience a sense of welcome and safety, maintaining a crime-free environment around the sidewalks and providing unimpeded access to our facilities for guests and employees alike.

RESPONSIBILITIES

Community and Patron Engagement

• Provide essential care by offering snacks, water, coffee, and first aid supplies to unhoused individuals, ensuring these resources are available as needed to support their well-being and comfort.
• Foster a safe, welcoming, and inclusive atmosphere for all guests and employees.
• Warmly greet and, if necessary, register guests; provide clear directions and maintain a superior level of customer service.
• Welcome employees and, upon request, accompany them to parking ramps, bus stops, or train stations to ensure their safety.
• Maintain safe, crime-free, and clean sidewalks and entryways, ensuring that both guests and employees have unobstructed access to the building.

Systems and Protocols

• Safeguard the property and assets by controlling access to the buildings.
• Adhere to all relevant laws, as well as company policies and guidelines.
• Respond effectively to emergencies and challenging situations, prioritizing the safety of guests and employees.
• Conduct security patrols and checks as required or on a scheduled basis.
• Compile and submit incident reports detailing any occurrences or observations.
• Relay information about trends and issues to management to inform strategic decisions.
• Maintain communication with district partners and entities such as the Downtown Improvement District (DID), providing updates on specific situations as necessary.

Requirements

QUALIFICATIONS

• A minimum of two years of equivalent experience
• Proven ability to build and maintain relationships with a diverse array of individuals
• Demonstrated excellent judgment and problem-solving capabilities, including skills in negotiation and conflict resolution
• Capable of defusing challenging situations calmly and effectively
• Ability to maintain emotional composure and objectivity under pressure
• Committed to delivering exceptional customer service with a passion for enhancing guest experiences
• Highly adaptable and open to embracing change
• Unwavering integrity and ethical standards
• Proficiency in Microsoft Office applications
• Competent in adhering to security protocols and procedures
• Proficient in both written and interpersonal communication

PHYSICAL REQUIREMENTS

• Ability to see and respond successfully to potentially dangerous situations
• Flexibility to work evenings, weekends, and early mornings
• Ability and willingness to work outdoors in a variety of weather
• Ability to lift 50 pounds
• Reasonable accommodations may be made to enable individuals with disabilities to perform the assigned and essential functions