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DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.
INSTRUCTIONAL DESIGNER: OPERATIONS & LEADERSHIP
Job Location:
Division of Business Services (DBS) Office of Professional Development (OPD)
Address: 1990 W Camelback Rd., Phoenix, AZ 85015
Posting Details:
Salary: $56,453.28 Grade: 20 Closing Date: August 30, 2026
Job Summary:
At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES, please visit des.az.gov or click on the link here to view the 'Our DES' video. Come Join the DES Team!
The Division of Business Services - Office of Professional Development (OPD) is seeking an experienced and highly motivated individual to join our team as an Instructional Designer focusing on creating learning and training materials for DES Operations and Leadership. In this role you will design curriculum for broad functions including HR Training, Leadership Development, Professional Development, and leadership soft skills, as well as instructional material for fleet services, financial operations, procurement, and DES agency wide training. You will use your creativity and breadth of course design knowledge extensively in this role.
The Instructional Designer is responsible for the development of an agency-wide training curriculum for delivery to Department employees. The position designs, develops, implements, revises, and evaluates courseware that meets both training industry and Department standards as well as any identified performance goals or business objectives. It collaborates with Department leadership regarding employee training, development, and accomplishments, and coordinates computer-based training as needed, including outreach or special events.
The successful candidate will identify training needs on an ongoing basis through assessments, surveys, and meetings with work groups, consulting with systems business analysts and Department policy staff, and conduct interviews with subject matter experts (SMEs) on organizational requirements and performance measures. Additionally, they will assess present and future needs to develop educational goals and objectives, initiate related curriculum, instructor guides, reports, and correspondence, and will prepare audio and visual materials related to the assigned training areas
This position will require travel around the State to meet the needs of the Department and the Agency. The role may offer the ability to work a hybrid schedule within Arizona requiring one or more days per week in-office attendance, based upon the department's business needs and continual meeting of expected performance measures.
The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely, either fully or hybrid, in their homes, in offices, and in hoteling spaces. All work, including remote work, must be performed within Arizona unless an exception is properly authorized in advance.
Job Duties:
Essential Duties and Responsibilities include but are not limited to:

• Designs, develops, and revises courses for delivery in a variety of media to all Department employees. Uses instructional-systems design models to ensure effective training and uses training technology to develop and deliver learning products.
• Identifies training needs on an ongoing basis through assessments, surveys, and meetings with work groups, consulting with systems business analysts and policy staff. Evaluates training to assess training impact, communicates evaluation data to stakeholders, and modifies training based on evaluation data.
• Researches Department policies and procedures, State and Federal guidelines, databases, legal requirements,and services, and knowledge and skills levels needed for course development. Researches and drafts training materials. Prepares audio and visual materials related to the assigned area.
• Assesses change for present and future needs to develop educational goals and objectives. Initiates related curriculum, instructor guides, reports, and correspondence.
• Participates in meetings, special projects and/or committees as determined by the supervisor or Department management. Performs routine administrative tasks in support of own work. Works with technical experts in assigned area of training and assists to ensure training goals are met. Interviews SMEs on organizational requirements and performance measures.

Knowledge, Skills & Abilities (KSAs):
Knowledge of:

• Adult learning principles
• Principles of employee development and training
• Learning management systems
• Project planning concepts and practices
• Instructional design strategies and methods
• Evaluations, Phillips ROI Model preferred
• Nature of the learning process
• Trends in employee training
• Administrative and Management theory and practices
• Google AI and incorporating AI in the Instructional Design process

Skilled in:

• Customer service and team building
• Group dynamics and facilitation
• Instructional system design, including distance learning technology
• Interpersonal relations
• Maintaining large volumes of information about complex programs
• Problem analysis, research, and resolution
• Reporting, organization, scheduling and/or tracking information
• Using computer applications such as Microsoft Office Suite, Google Workspace Products, Adobe Creative Cloud Suite, Adobe Captivate, TechSmith Camtasia, and any approved technical design tools, and or products.

Ability to:

• Plan, organize, and coordinate execution of training programs
• Evaluate and improve training program materials and courses
• Establish and maintain effective working relationships with individuals, groups, and representatives of diverse agencies
• Adapt and maintain effectiveness when experiencing major changes in work tasks or work environment
• Adjust effectively to new work structures, processes, or requirements
• Learn State and Federal guidelines, policies, procedures, and rules related to Department services
• Speak and write effectively

Selective Preference(s):
The ideal candidate for this position will have:

• Bachelor's degree or higher in an applicable subject area such as Human Resources Development, Adult Education, Psychology, English or similar field.
• One years' experience training adult learners as a full time trainer responsible for instruction and group/team facilitation.

Pre-Employment Requirements:
This position requires driving or the use of a vehicle as an essential function of the job to conduct State business. The following requirements apply:

• Driver's License Requirements: Any employee operating a motor vehicle on State business must possess and retain a current, valid, class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

Must successfully pass background, reference, and MVR checks; employment is contingent upon completion of the above-mentioned process and the agency's ability to reasonably accommodate any restrictions.
All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
Benefits:
The Arizona Department of Economic Security offers a comprehensive benefits package to include:

• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Paid vacation and sick time
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities

By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion.
Learn more about the Paid Parental Leave program here . For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:
State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Contact Us:
For questions about this career opportunity, please contact Shawn Morrison at (623) 271-2117 or email shmorrison@azdes.gov .
The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation, such as a sign language interpreter or an alternative format by contacting Shawn Morrison at (623) 271-2117 or email shmorrison@azdes.gov . Requests should be made as early as possible to allow time to arrange the accommodation.