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Overnight Remote Listener Jobs (NOW HIRING)

HCAOA

Overnight Home Health

Salt Lake City, UT · On-site +1

$10.50/hr

Possess a valid driver's license and insured automobile This is a remote position. Compensation ... We will listen to your ideas and suggestions as you are critical to our success in providing the ...

TOGA Technology

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JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

Job Type Full Time Location Primarily Remote Overnight Shift with Flexibility for Hybrid-Naperville ... Listen to team members' feedback and resolve any issues or conflicts that arise during the ...

Urgent

TOGA Technology

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JUNIOR CONTACT CENTER TEAM LEAD

Naperville, IL · Remote

$19 - $21/hr

Job Type Full Time Location Primarily Remote Overnight Shift with Flexibility for Hybrid-Naperville ... Listen to team members' feedback and resolve any issues or conflicts that arise during the ...

Urgent

Genius Monkey

Account Executive

Gilbert, AZ · Remote

Overnight travel 2-4 days a month is highly encouraged. Qualifications: * Working knowledge of the ... Excellent listening, negotiation, presentation, written and verbal communication skills * Ability ...

Genius Monkey

Account Executive

Gilbert, AZ · Remote

Overnight travel 2-4 days a month is highly encouraged. Qualifications: * Working knowledge of the ... Excellent listening, negotiation, presentation, written and verbal communication skills * Ability ...

Revenue Enterprises

Client Account Manager

Aurora, CO · On-site +1

$75K - $95K/yr

Full-Time | Remote | Approximately 50% Travel Revenue Enterprises is seeking a Client Account ... We're looking for a highly organized, curious, proactive professional who listens well ...

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Overnight Remote Listener information

What is the difference between Overnight Remote Listener vs Overnight Remote Call Center Agent?

AspectOvernight Remote ListenerOvernight Remote Call Center Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentHome-based, listening to audio feeds or monitoring systems overnightHome-based, handling customer calls and inquiries overnight
Industry UsageMedia monitoring, security, or emergency servicesCustomer service, technical support, sales
Search & Comparison IntentUnderstanding monitoring or listening roles during overnight shiftsCustomer support roles during overnight hours

The main difference is that Overnight Remote Listeners focus on monitoring audio feeds or systems during overnight hours, often in security or media roles, while Overnight Remote Call Center Agents handle customer inquiries and support via calls. Both roles require similar credentials and work from home, but their primary functions and industries differ.

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Overnight Remote Listener jobs near you

Remote Support Engineer -MR/CT/VL

Canon Medical Systems

Remote

$86K - $138K/yr

Full-time

Re-posted 18 days ago

Job description

Remote Support Engineer -MR/CT/VL - req1695
OVERVIEW
The Customer Solutions Center (CSC) Remote Support Engineer plays a critical role in delivering centralized, high-quality remote support for Canon Medical Systems customers across multiple imaging modalities (CT, MR, XR, VL, UL). Operating within a 24/7 support environment, this role requires flexibility to work rotational shifts, including evenings, weekends, and holidays, to ensure continuous customer coverage and rapid issue resolution. This position emphasizes structured intake, Tier 1 triage excellence, and seamless escalation to Tier 2 resources, while maintaining a strong focus on customer experience, uptime, and operational efficiency Performs all duties in accordance with the company's policies and procedures, all US state and federal laws and regulations, wherein the company operates.
RESPONSIBILITIES
This is a remote, home office based role in the USA. Prior Canon Medical Systems USA, Inc. Medical equipment experience required.
  • Serve as the first point of contact (Tier 1) for customer service requests, ensuring accurate intake, documentation, and prioritization of all cases
  • Perform remote troubleshooting and triage, leveraging remote connectivity tools, knowledge bases (e.g., Canon IQ / KMS), and diagnostic logs
  • Escalate complex issues to Tier 2 (TSE/NSE) with complete and structured case documentation
  • Ensure timely and accurate updates in Oracle Service Request (SR) system, maintaining compliance with service documentation standards
  • Support reduction of system downtime (MTTR/TTR) through efficient remote resolution and coordination
  • Collaborate with Field Service Engineers (FSEs), ASMs, and cross-functional teams to drive issue resolution
  • Participate in continuous knowledge capture and improvement initiatives, contributing to CSC workflows and knowledge systems
  • Adhere to CSC operational procedures, including call handling, escalation protocols, and customer communication standards
  • Shift Flexibility & Work Schedule Requirements:
    • This role operates within a 24/7/365 support model, requiring mandatory participation in a rotational shift schedule.
  • Candidates must be willing and able to:
    • Work day, evening, and overnight shifts on a rotating basis
    • Participate in a rotating weekend and holiday coverage schedule
    • Adjust schedules periodically based on business needs, call volume, and coverage gaps
  • Shift assignments may change based on:
    • Operational demand and service level requirements
    • CSC expansion phases and modality coverage needs
  • Employees are expected to demonstrate:
    • Schedule flexibility and reliability
    • Ability to transition effectively between shift types
    • Commitment to supporting a team-based coverage model
    • Required Qualifications

QUALIFICATIONS
  • Previous field service experience on demonstrating strong remote troubleshooting, problem solving, and analytical skills.
  • Thorough knowledge of Microsoft Office and Microsoft Windows.
  • Excellent listening, verbal, and written communications skills, including phone support and demonstrated ability to communicate technical terminology and instructions.
  • Ability to develop and maintain effective internal and external working relationships.
  • Ability to travel both nationally and internationally.
  • Experience interfacing with both internal team members and external customers as part of a solution-based service process.
  • Ability to stay calm in high pressure situations.
  • Willingness to be available 'after hours', or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
  • 2 Year / Associate's Degree in Biomedical Engineering, Electronics, or related technical field (or equivalent experience).
  • 3 years Combined field and technical support experience successfully servicing one or more of the following diagnostic imaging modality: (CT, MR, XR, VL, or UL).
  • Canon-specific equipment experience required.
  • Pay Information: Min: $86,000 to Max: $138,000 DOE

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About us!
Canon Medical Systems USA, Inc., a world leader in diagnostic imaging, is in search of qualified candidates to fill our open positions. Canon Medical Systems offers a competitive salary and benefits package, we support a diverse workplace and are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, sexual orientation, gender identity, religion, national origin, protected veteran status, or on the basis of disability. We invite you to join and become part of our Canon family.

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