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Overnight Remote Listener Jobs (NOW HIRING)

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Overnight Remote Listener information

What is the difference between Overnight Remote Listener vs Overnight Remote Call Center Agent?

AspectOvernight Remote ListenerOvernight Remote Call Center Agent
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or customer serviceHigh school diploma or equivalent; customer service certifications often preferred
Work EnvironmentHome-based, listening to audio feeds or monitoring systems overnightHome-based, handling customer calls and inquiries overnight
Industry UsageMedia monitoring, security, or emergency servicesCustomer service, technical support, sales
Search & Comparison IntentUnderstanding monitoring or listening roles during overnight shiftsCustomer support roles during overnight hours

The main difference is that Overnight Remote Listeners focus on monitoring audio feeds or systems during overnight hours, often in security or media roles, while Overnight Remote Call Center Agents handle customer inquiries and support via calls. Both roles require similar credentials and work from home, but their primary functions and industries differ.

More about Overnight Remote Listener jobs
What cities are hiring for Overnight Remote Listener jobs? Cities with the most Overnight Remote Listener job openings:
What are the most commonly searched types of Remote Listener jobs? The most popular types of Remote Listener jobs are:
What states have the most Overnight Remote Listener jobs? States with the most job openings for Overnight Remote Listener jobs include:
Crisis Support Specialist (Part-Time, 20 Hours/Week, Overnight)

Crisis Support Specialist (Part-Time, 20 Hours/Week, Overnight)

The Opportunity Alliance

South Portland, ME • On-site, Remote

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago


Job description

Location: Remote in Maine
Schedule: 10:00 PM - 3:00 AM shifts
Available Schedules
We are currently hiring for two consistent overnight roles:
  • Schedule A: Thursday through Sunday (10 PM - 3 AM)
  • Schedule B: Friday through Monday (10 PM - 3 AM)

About the Role
The Crisis Support Specialist provides immediate, compassionate support to individuals experiencing emotional distress or crisis through the Maine Crisis Line. This role focuses on building connection, ensuring safety, and helping individuals navigate toward stability and resources.
What You'll Do
  • Provide real-time crisis intervention via phone, chat, and messaging platforms
  • Build rapport by creating a safe, non-judgmental space for help seekers
  • Conduct safety assessments and evaluate risk levels
  • De-escalate crisis situations and develop stabilization plans
  • Connect individuals with community resources and referrals
  • Collaborate with supervisors and community partners to support care
  • Complete accurate and timely documentation for all interactions
  • Participate in training, supervision, and continuous learning

What We're Looking For
Required:
  • Associate's degree in psychology, social services, education, or a related field
  • Ability to obtain MHRT-CSP certification within 30 days of hire (training provided)
  • Strong communication and active listening skills
  • Ability to remain calm and effective in high-stress situations
  • Comfort using technology while engaging in live conversations

Preferred:
  • Experience in behavioral health, crisis work, call centers, or human services
  • Familiarity with crisis intervention practices and DSM concepts

Work Environment
  • Fully remote position (from Maine) with a requirement for a quiet, private workspace
  • Reliable high-speed internet and appropriate equipment required
  • Regular communication through virtual platforms and team collaboration

Why Join Us?
We are committed to building a diverse, inclusive, and supportive environment where all individuals are treated with dignity and respect. In this role, you will make a meaningful impact by supporting people during some of their most vulnerable moments.
Additional Requirements
  • Ability to pass required background and registry checks
  • Commitment to confidentiality and ethical standards

Apply Today
If you are passionate about helping others in times of crisis and want to make a difference, we encourage you to apply.
Benefits: Our benefits include but are not limited to:
(offered to full-time and part-time employees)
  • Generous paid time off accrual
  • 9 paid holidays per calendar year and up to 3 floating holidays per calendar year
  • Excellent medical benefits at very reasonable cost
  • Dental and Vision insurance options
  • Agency paid basic life insurance and STD & LTD disability insurances
  • 403(b) retirement with a generous agency match (all employees are eligible)
  • Tuition Reimbursement - offered once per year through an application process
  • The Opportunity Alliance (TOA) is a qualified employer under the Public Service Loan Forgiveness (PSLF) program.

To learn more about our benefits please visit, https://www.opportunityalliance.org/explore-our-benefits
Who we are
The Opportunity Alliance is "Helping People Reach for a Brighter Future".
Mission: The Opportunity Alliance works with people to build better lives and stronger communities. We provide advocacy, leadership, and support to identify the goals and address the needs of individuals, families, and communities.
The Opportunity Alliance (TOA) is a dynamic, results-focused Community Action Agency providing approximately 50 integrated community-based and clinical programs serving more than 20,000 people annually throughout the state of Maine. With over 50 years of experience, TOA draws from a comprehensive set of programs which address issues such as mental health, substance use, homelessness, lack of basic needs, and access to community supports. Through an extensive array of services, TOA provides opportunities for individuals to stabilize fragile situations and then works with them to achieve self-sufficiency. TOA is client-focused with extensive experience working with diverse client populations. TOA programming includes four key sectors of service:
  • Mental Health & Wellness
  • Community Building
  • Family & Early Childhood Education
  • Economic Resources

If you are viewing this posting on a third-party site, please visit our website at https://opportunityalliance.wd1.myworkdayjobs.com/Careers to apply.
Please submit a cover letter and resume along with your application.
Thank you!