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Location: Plainview, NY
Job Type: Full-Time

Comp: $65-70K/Annually
Reports To: Associate Director, Managed Services

About TOGA Technology

TOGA Technology is a national technology solutions provider delivering comprehensive IT services across multiple industries. Our Configuration Center plays a vital role in supporting our Managed Services operations — ensuring devices are imaged, configured, and deployed to client environments with precision and consistency.

We take pride in maintaining a collaborative and high-performance culture where technical expertise and quality execution come together to deliver exceptional client outcomes.

Position Overview

The Configuration Engineer / Manager is responsible for overseeing daily configuration and imaging operations within TOGA Technology Configuration Center. This role combines hands-on technical expertise with leadership and process management, ensuring that all devices are prepared accurately, securely, and on schedule for deployment.

The ideal candidate will have strong experience in system imaging, endpoint deployment, and technical process leadership, as well as the ability to mentor a team, engage directly with clients, and continuously improve configuration workflows.

Key Responsibilities

Leadership & Operations Management

• Lead, mentor, and develop the Configuration Team to ensure consistent performance, accuracy, and adherence to SLAs.
• Manage daily workload distribution, scheduling, and task prioritization to meet project timelines.
• Conduct regular quality control checks to maintain accuracy and compliance with client standards.
• Identify and implement process improvements to drive efficiency and reduce rework.

Technical Responsibilities

• Design, build, and maintain standard system images for Windows, macOS, and other supported operating systems.
• Manage and maintain imaging platforms and tools such as MDT, SCCM, Autopilot, or equivalent solutions.
• Collaborate with internal project managers and client stakeholders to define imaging requirements and translate them into repeatable configuration standards.
• Ensure proper documentation of all imaging procedures, asset tagging, and kitting workflows.
• Act as the technical escalation point for complex configuration or imaging issues.
• Maintain inventory accuracy and device accountability throughout staging and deployment.

Client Engagement & Communication

• Serve as the primary technical point of contact for configuration-related client interactions.
• Participate in project kickoff calls and ongoing meetings to align deliverables with client expectations.
• Address client feedback promptly and troubleshoot post-deployment configuration issues as needed.

Qualifications

• 3–5 years of experience in IT configuration, imaging, or systems deployment.
• 1–2 years of experience in a leadership or supervisory role within a technical operations or configuration environment.
• Proven ability to create and maintain custom system images for Windows 10/11 and macOS.
• Hands-on experience with imaging and deployment tools such as SCCM, MDT, Autopilot, or similar.
• Familiarity with scripting languages (PowerShell, Batch, Bash) a plus.
• Strong understanding of hardware configuration, BIOS settings, and device preparation best practices.
• Excellent organizational, communication, and time management skills.
• Comfortable engaging directly with clients and explaining technical processes in a professional manner.

Preferred Qualifications

• Microsoft certifications such as MD-100, MD-101, or equivalent.
• Experience working in a high-volume configuration or staging environment.
• Knowledge of IT asset management, logistics coordination, and hardware lifecycle processes.

Why Join TOGA Technology?

• Career Growth: Access to professional development programs and technical certification support.
• Innovative Environment: Work with cutting-edge technologies and enterprise-scale deployments.
• Collaborative Culture: Join a supportive team that values technical excellence and shared success.
• Comprehensive Benefits: Competitive pay, health insurance, 401(k), paid time off, and more.

Summary

This position is ideal for a driven and technically skilled professional who thrives on leadership, organization, and hands-on technical work. As the Configuration Engineer / Manager, you’ll play a pivotal role in ensuring that TOGA Technology client deployments meet the highest standards of quality and reliability.

TOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing.

Here's what we do:

Managed Services – We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on.

True Solutions – Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications.

Lifecycle Services – We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments.

TOGA AI – This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations.

Contact Center Solutions – We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently.

The big picture: We're positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation – someone who can both keep their systems running smoothly today and help them adopt emerging technologies like AI for tomorrow.