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Overnight Remote Customer Success Jobs in Nevada

Exostar

Customer Success Manager

Carson City, NV · On-site +1

$250K/yr

Customer Success Manager The Customer Success Manager (CSM) is a key member of Exostar's Go-To ... Herndon, VA, Cincinnati, OH- Hybrid (3x/week) Remote Locations: NC, GA, TX, NJ, PA, IL, DC, MD, OH ...

Avero

Customer Success Manager

Las Vegas, NV · Remote

$68K - $74K/yr

Fully remote role for candidates located in the Las Vegas area. WHAT YOU'LL DO * Manage a growing portfolio of customers in your territory. * Assist in developing and evolving the Customer Success ...

Avero

Customer Success Manager

Las Vegas, NV · On-site +1

$68K - $74K/yr

Fully remote role for candidates located in the Las Vegas area. WHAT YOU'LL DO * Manage a growing portfolio of customers in your territory. * Assist in developing and evolving the Customer Success ...

Datavant

Customer Success Manager

Carson City, NV · Remote

This person will report directly to the Director of Customer Success. As a CSM, you will manage a ... Experience working with remote/distributed teams (preferred). What We Offer: * Comprehensive health ...

New

Cleo

Customer Success Manager

Carson City, NV · Remote

Customer Success Manager Remote - US What You Will Be Doing * Manage a portfolio of 30+ accounts across the full customer lifecycle, from implementation handoff through renewal and expansion

New

Liveops

Remote Customer Service Representative

Sparks, NV · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

Liveops

Remote Customer Service Representative

Reno, NV · Remote

$20/hr

... success. Liveops is contracting seasonal Product Support Agents to provide remote support for a ... Handle customer calls, assess needs, and solve problems. Requirements * Experience taking inbound ...

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Overnight Remote Customer Success information

What are the key skills and qualifications needed to thrive as an Overnight Remote Customer Success professional, and why are they important?

To thrive as an Overnight Remote Customer Success professional, you need strong customer service skills, problem-solving abilities, and experience with client relationship management, often supported by a relevant degree or prior support experience. Familiarity with CRM platforms like Zendesk or Salesforce, as well as remote communication tools such as Slack or Zoom, is typically required. Outstanding communication, patience, and self-motivation are crucial soft skills for excelling during independent, overnight shifts. These skills ensure timely, empathetic support and high customer satisfaction, even outside regular business hours.

What are some typical challenges faced by Overnight Remote Customer Success team members, and how can they be addressed?

Overnight Remote Customer Success professionals often encounter unique challenges such as working with limited team supervision, managing customer inquiries across different time zones, and handling escalations when other departments may be offline. To address these, it's important to develop strong problem-solving skills, maintain clear documentation on customer interactions, and leverage internal knowledge bases. Additionally, proactive communication with daytime teams ensures continuity in customer service and helps resolve complex issues more efficiently.

What is an Overnight Remote Customer Success job?

An Overnight Remote Customer Success job involves assisting customers with their inquiries, troubleshooting issues, and ensuring client satisfaction during overnight hours, all while working remotely. These professionals typically communicate with customers via email, chat, or phone and may resolve technical problems or provide product guidance. The role requires strong communication skills, empathy, and the ability to work independently during non-traditional hours. It's ideal for those comfortable working night shifts and who prefer or require a work-from-home environment.

What is the difference between Overnight Remote Customer Success vs Remote Customer Support?

AspectOvernight Remote Customer SuccessRemote Customer Support
CredentialsTypically requires experience in customer success, CRM proficiency, and sometimes industry-specific certificationsOften requires basic customer service skills, technical troubleshooting, and communication skills
Work EnvironmentRemote, with a focus on proactive account management and long-term client relationships, often during overnight hoursRemote, primarily reactive support addressing customer inquiries and issues in real-time
Employer & Industry UsageUsed in SaaS, tech, and subscription-based industries focusing on customer retentionCommon across various industries including retail, tech, and service sectors for immediate issue resolution

Overnight Remote Customer Success involves proactive engagement, account management, and long-term relationship building during overnight hours, whereas Remote Customer Support focuses on reactive problem-solving and immediate assistance. Both roles are remote but differ in scope, responsibilities, and work hours.

What are the most commonly searched types of Remote Customer Success jobs in Nevada? The most popular types of Remote Customer Success jobs in Nevada are:
What are popular job titles related to Overnight Remote Customer Success jobs in Nevada? For Overnight Remote Customer Success jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Overnight Remote Customer Success jobs in Nevada look for? The top searched job categories for Overnight Remote Customer Success jobs in Nevada are:
What cities in Nevada are hiring for Overnight Remote Customer Success jobs? Cities in Nevada with the most Overnight Remote Customer Success job openings:
Overnight Remote Customer Success jobs near you
Customer Success Manager

Customer Success Manager

Exostar

Carson City, NV • On-site, Remote

$250K/yr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Customer Success Manager

The Customer Success Manager (CSM) is a key member of Exostar's Go-To-Market team. In this role, you will partner closely with customers to deliver outstanding experiences, ensure they realize maximum value from the Exostar platform, and help them operationalize our products within their business.

The CSM collaborates with the Head of Customer Success, as well as leaders across Sales, Solutions Consulting, Onboarding, Professional Services, Product, Support, and Operations. You will be a visible contributor to the Go-To-Market team, bringing urgency, passion, and customer advocacy to every interaction.

Your day if you join us:

  • Partner with assigned customer accounts to ensure they achieve value from Exostar solutions—supporting renewal and expansion opportunities.
  • Develop and maintain a deep understanding of customers' operational processes to guide usage of Exostar products and identify expansion opportunities.
  • Manage, prioritize, and drive resolution of open customer items by coordinating with internal Exostar stakeholders, providing proactive updates throughout.
  • Lead regular operational reviews with customers, discussing support tickets, case metrics, and ongoing performance.
  • Collaborate with services delivery teams to ensure successful execution of service engagements and extended support contracts for assigned accounts.
  • Mentor and train junior Customer Success team members as needed.
  • Support the development and implementation of systems and tools that provide performance metrics and insights into Customer Success effectiveness.

You are a great fit for this role if you:

  • 5+ years of experience in Customer Success or similar customer-facing role
  • Proven experience managing and closing renewal portfolios of $3M+ annually
  • Demonstrated experience generating and closing $250K+ expansion opportunities
  • Strong problem-solving mindset with a commitment to seeing issues through to resolution
  • Passion for helping customers achieve success
  • Strong executive presence and ability to engage customers at all levels
  • Ability to influence through persuasion, negotiation, and consensus building
  • Exceptional attention to detail
  • Strong understanding of the Cybersecurity Maturity Model Certification (CMMC) framework, including CMMC 2.0 requirements and assessment processes.
  • Familiarity with related cybersecurity and compliance standards such as NIST 800-171, FedRAMP, or DFARS 252.204-7012.
  • Experience supporting customers through compliance readiness, audits, assessments, remediation planning, or certification initiatives.

Exostar's cloud-based platforms serve the Aerospace & Defense, Life Sciences, Healthcare, and other highly regulated industries by enabling secure collaboration, information sharing, and compliance. We build trusted communities and deliver insights that help organizations mitigate risk and operate more efficiently.

What we offer:

  • A culture focused on employee growth, including internal promotions and educational assistance
  • A fun, engaging workplace with social and community-building activities
  • Comprehensive benefits and flexible time off plans

Location: Herndon, VA, Cincinnati, OH- Hybrid (3x/week)

Remote Locations: NC, GA, TX, NJ, PA, IL, DC, MD, OH, FL, SC, VA, CO, IN, WA, NV, CA, MA

Exostar is an Equal Employment Employer. The company provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, marital status, disability status or genetic information. Exostar is committed to providing equal employment opportunities for all persons in all facets of employment including recruiting, hiring, compensation, promotion, training, benefits, transfers and working conditions.

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