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Overnight Remote Customer Service Rep Jobs in Reston, VA

Liveops

Remote Customer Service Agent

Herndon, VA · Remote

$16 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location: Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service support for a variety of client ...

AppleOne

Bilingual Customer Support Rep

Manassas, VA · Remote

$17.46/hr

Job Summary We are seeking a Bilingual Customer Support Rep for a contract healthcare customer care ... service quality in a structured remote contact center environment. Equal Opportunity Employer ...

Maximus

Trainer - Call Center (Temporary, Remote)

VA · On-site +1

... for Customer Service Representatives (CSR). This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from September to ...

Kastle Systems

Customer Care Rep. I

Falls Church, VA · Remote

$35K - $50K/yr

... best service provider and to ensure that their security the most effective, efficient and ... Kastle's integrated security solution, including access control, video, and remote video monitoring ...

Kastle Systems

Customer Care Rep. I

Falls Church, VA · Remote

$35K - $50K/yr

... best service provider and to ensure that their security the most effective, efficient and ... Kastle's integrated security solution, including access control, video, and remote video monitoring ...

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All JobsCustomer Service Rep JobsOvernight Remote Customer Service Rep JobsOvernight Remote Customer Service Rep Jobs in Reston, VA

Overnight Remote Customer Service Rep information

See Reston, VA salary details

$10

$19

$28

How much do overnight remote customer service rep jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for overnight remote customer service rep in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What does an Overnight Remote Customer Service Rep do?

An Overnight Remote Customer Service Rep is responsible for assisting customers with their questions, concerns, or issues during nighttime hours, all while working from a remote location, usually from home. Their tasks often include answering phone calls, responding to emails or chat messages, and resolving problems related to products or services. These representatives help ensure that customer support is available 24/7, providing critical after-hours assistance. Strong communication skills, the ability to work independently, and comfort with technology are important for this role.

What is the difference between Overnight Remote Customer Service Rep vs Customer Support Specialist?

AspectOvernight Remote Customer Service RepCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or higher; customer service experience often preferred
Work EnvironmentRemote, overnight shifts, primarily via phone/chatRemote or on-site, daytime hours, via phone/email/chat
Industry UsageCommon in retail, telecom, tech companiesUsed across various industries including tech, healthcare, retail
Search/Comparison IntentFocus on overnight, remote customer service rolesBroader customer support roles, day shifts

The Overnight Remote Customer Service Rep typically works overnight hours providing support remotely, often via chat or phone, focusing on customer inquiries outside regular business hours. Customer Support Specialists may work during daytime hours and handle a wider range of customer issues. Both roles require similar credentials but differ mainly in shift timing and work hours.

What are the key skills and qualifications needed to thrive as an Overnight Remote Customer Service Rep, and why are they important?

To thrive as an Overnight Remote Customer Service Rep, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, online chat systems, and ticketing platforms is commonly required. Exceptional patience, self-motivation, and the ability to work independently during non-traditional hours are valuable soft skills. These competencies ensure effective customer support, timely issue resolution, and reliable service outside of standard business hours.

What are some common challenges faced by Overnight Remote Customer Service Reps, and how can I prepare for them?

Overnight Remote Customer Service Reps often encounter challenges such as managing fatigue during late hours and handling a higher volume of urgent or complex requests, as fewer support resources may be available. To prepare, it's important to establish a consistent sleep routine, create a dedicated workspace to minimize distractions, and familiarize yourself with escalation procedures. Strong communication skills and the ability to work independently are especially valuable in this role, as you'll frequently collaborate with team members asynchronously and may need to make quick decisions during critical situations.
What are the most commonly searched types of Remote Customer Service Rep jobs in Reston, VA? The most popular types of Remote Customer Service Rep jobs in Reston, VA are:
What are popular job titles related to Overnight Remote Customer Service Rep jobs in Reston, VA? For Overnight Remote Customer Service Rep jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Overnight Remote Customer Service Rep jobs in Reston, VA look for? The top searched job categories for Overnight Remote Customer Service Rep jobs in Reston, VA are:
What cities near Reston, VA are hiring for Overnight Remote Customer Service Rep jobs? Cities near Reston, VA with the most Overnight Remote Customer Service Rep job openings:
Overnight Remote Customer Service Rep jobs near you
Infographic showing various Overnight Remote Customer Service Rep job openings in Reston, VA as of July 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 100% Remote job distribution, with an average salary of $40,675 per year, or $19.6 per hour.
Remote Customer Service Agent

Remote Customer Service Agent

Liveops

Herndon, VA • Remote

$16 - $21.25/hr

Contractor

Posted 7 days ago

Job description

Customer Service Agent — Independent Contractor (Remote)

Location: Remote (US-Based)

Liveops is seeking independent contractors to provide virtual customer service support for a variety of client programs across industries. This opportunity offers the flexibility to run your own home-based business while delivering high-quality service to customers.

As an Independent Contractor, you will
  • Be your own boss.
  • Choose when and to whom you provide services.
  • Set your own schedule by self-scheduling in 30-minute blocks.
  • Provide a distraction-free home office environment.
  • Provide and maintain your own equipment.
  • Handle inbound and/or outbound customer service calls.
  • Assess customer needs and resolve inquiries efficiently and professionally.
Requirements
  • Minimum 1 year of phone-based customer service experience.
  • Strong verbal and written communication skills.
  • Ability to navigate multiple systems and accurately document call notes.
  • Comfortable working independently under contract.
  • Patience, professionalism, and strong problem-solving skills.
Compensation
  • Submit invoices and receive payment for services performed pursuant to contract.
  • Pay structures vary by client program; most programs compensate for productive time and may include performance-based incentives.
  • Independent Contractors are responsible for their own taxes and business expenses.
Application & Certification Process
  • Complete an online application.
  • Pass a background check (non-refundable processing fee applies).
  • Sign an Independent Contractor Agreement.
  • Complete a W-9 form and set up direct deposit.
  • Complete client-specific certification requirements prior to servicing calls.
Computer & Technology Requirements
  • Provide your own Windows-based PC (Macs, Chromebooks, and tablets are not supported).
  • Wired high-speed internet connection required.
  • USB headset required.
  • Android or Apple smartphone required for authentication purposes.
  • Some clients may require additional security measures or equipment.
  • Review detailed technology requirements
Hours
  • Flexible scheduling; client hours of operation vary.
  • Availability expectations differ by client program.
Eligible States

Liveops is currently accepting applications in: AL, AK, AZ, DC, DE, FL, GA, IA, ID, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY.

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About Liveops

Sourced by ZipRecruiter

Liveops, a virtual contact center, offers scalable, on-demand experiences through the VirtualFlex platform for both planned and unplanned CX needs. This tech-enabled, data-powered platform inspires and motivates brand-certified agents to deliver better experiences and attracts entrepreneurial US-based professionals with life experience that helps them connect with customers. We're a people-powered business, working tirelessly on behalf ofagents, clients, and employees to make life better.

Industry

Recruiting and staffing services

Company size

201 - 500 Employees

Headquarters location

Scottsdale , AZ, US

Year founded

2000

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