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Overnight Remote Call Center Jobs in Washington (NOW HIRING)

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

Call Center Specialist (Medical Call Center) Location (city, state): Bethesda, MD * Onsite for ... Fully remote aside from any onsite all-hands meetings * Must reside within the DMV area for onsite ...

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Overnight Remote Call Center information

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$11

$19

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How much do overnight remote call center jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for overnight remote call center in Washington is $19.50, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $21.49 per hour, depending on experience, location, and employer.

What is an overnight remote call center?

Overnight remote call center jobs involve handling customer service, support, or sales inquiries during nighttime hours, all while working from home or another remote location. Employees in these positions typically answer phone calls, respond to emails or chats, and assist customers with their needs outside of regular business hours. These jobs often require strong communication skills, the ability to work independently, and comfort with technology. Overnight shifts are designed to provide 24/7 support to customers in different time zones or to accommodate businesses that operate around the clock. Many companies hire remote agents to reduce overhead costs and offer greater flexibility to workers.

What are the key skills and qualifications needed to thrive as an overnight remote call center representative?

To thrive as an Overnight Remote Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and remote collaboration tools is typically required. Dependability, patience, and the ability to work independently during non-traditional hours are standout soft skills for this position. These skills ensure effective customer support, maintain service quality during overnight shifts, and contribute to overall team reliability.

What are some common challenges faced by overnight remote call center agents, and how can they be addressed?

Overnight remote call center agents often face challenges such as maintaining focus during late hours, managing fatigue, and handling increased call volumes when fewer team members are available. To address these, establishing a consistent sleep schedule, creating a dedicated and distraction-free workspace, and utilizing time management techniques are essential. Leveraging communication tools to stay connected with supervisors and peers can also help agents feel supported and ensure smooth handoffs between shifts.

What are the most commonly searched types of Remote Call Center jobs in Washington?

The most popular types of Remote Call Center jobs in Washington are:

What are popular job titles related to Overnight Remote Call Center jobs in Washington?

For Overnight Remote Call Center jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Overnight Remote Call Center jobs in Washington look for?

The top searched job categories for Overnight Remote Call Center jobs in Washington are:

What cities in Washington are hiring for Overnight Remote Call Center jobs?

Cities in Washington with the most Overnight Remote Call Center job openings:

Overnight Remote Call Center jobs near you
Infographic showing various Overnight Remote Call Center job openings in Washington as of August 2026, with employment types broken down into 58% Full Time, and 42% Contract. Highlights an 100% Remote job distribution, with an average salary of $40,558 per year, or $19.5 per hour.

Remote Content Research Manager ( Call Center)

Arlington, VA • Remote

TechOp Solutions International
IT Services • 51 - 200 employees
Learn more about TechOp Solutions Internationalexternal

Full-time

Re-posted 28 days ago

Job description

TechOp Solutions International is experienced Remote Content Research Manager to support a high-volume, remote call center. The Content Research Manager leads the development, maintenance, and continuous improvement of customer support content, knowledge management resources, and content governance processes. This position oversees a team of content analysts while ensuring customer-facing information remains accurate, current, and easily accessible.

Duties:

·        Lead the research, development, organization, and maintenance of knowledge base content.

·         Supervise Content Research Analysts and assign daily work activities.

·          Review customer escalations and coordinate research efforts to resolve complex inquiries

·          Evaluate system enhancements and provide feedback on CRM, knowledge management, and customer service technologies.

·         Analyze customer trends and recommend improvements to content, workflows, and business processes.

·         Collaborate with subject matter experts to validate and improve customer-facing information.

·          Perform additional duties as assigned

Requirements

  • Bachelor's degree from an accredited institution.
  • Minimum six (6) years of experience in knowledge management, content development, customer support, or related operational environments.
  • Experience with CRM and knowledge management platforms preferred.
  • Excellent leadership, communication, organizational, and stakeholder management skills.
  • Must meet security eligibility requirements.

Benefits

TechOp Solutions is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, gender identity or any other characteristic protected by applicable federal, state or local laws.