About the RoleThe Receptionist will perform administrative, reception desk, customer facing duties (80%) as well as general facilities operations (20%). This role will include customer service, data entry, receiving goods and services for general office upkeep, answering phones, and routing calls.
Responsibilities- Handle calls - screen calls and route calls effectively
- Greet clients and other visitors at the front desk. Notify appropriate staff member or take action required to have all non-employee guests sign in and wear a visitor badge.
- Respond to inquiries and requests for general information from external and internal sources.
- Maintain front lobby and reception area for a neat and orderly appearance.
- Receive packages and route accordingly; may distribute incoming mail and assist in sending outgoing mail and overnight courier packages.
- Maintain agency kitchens and general facility tasks. This includes the following: unload dishwashers, make coffee, maintain cleanliness and organization of general area, clean/stock refrigerators, etc.)
- Post conference room schedules and check conference rooms throughout the day for cleanliness.
- Handle outgoing mail requests (including general shipping and FedEx)
- Maintain clerical supply areas on each floor, including general organization and office supply orders
- Other duties as assigned
Qualifications- 0-2 years of professional experience, preferable in a customer service or professional office role
- Proficiency with Microsoft Office suite (particularly Outlook, Word, SharePoint, PowerPoint and Excel)
Preferred Qualifications- Worked in a team environment
- Client and business environment; customer service orientation is a must. Job pressure may exist.
- Must be able to work more than 40 hours per week on occasion
- Experience working globally or with colleagues in multiple locations
- Faced paced team environment (frequent tight deadlines, multitasking, etc)
- Ability to lift up to 25 lbs.
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