About the role We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be ...
About the role We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be ...
Hello, Role--Application Support Engineer Location -Sunnyvale, CA Job Type -FTE ... Hands-on experience in application/production support. * Strong expertise in AWS cloud services and ...
Hello, Role--Application Support Engineer Location -Sunnyvale, CA Job Type -FTE ... Hands-on experience in application/production support. * Strong expertise in AWS cloud services and ...
About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...
About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be the connective ...
Product Support Engineer
San Francisco, CA · On-site
$120 - $150/hr
... production. About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be ...
Product Support Engineer
San Francisco, CA · On-site
$120 - $150/hr
... production. About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be ...
... production. About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be ...
... production. About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be ...
... production. About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be ...
Quick apply
... production. About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be ...
... production. About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be ...
Quick apply
... production. About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be ...
... production. About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be ...
Quick apply
... production. About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be ...
The Product Support Engineer will work with leadership to ensure quality lifecycle development and logistics products and services are executed in accordance with the Statement of Work (SOW) and are ...
The Product Support Engineer will work with leadership to ensure quality lifecycle development and logistics products and services are executed in accordance with the Statement of Work (SOW) and are ...
... production. About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be ...
Quick apply
... production. About the role As a Product Support Engineer, you will be the technical escalation point for Field Engineering and the internal expert for one to two assigned system types. You will be ...
Product Support Engineer
San Francisco, CA · On-site
$110 - $145/hr
About the Role We're looking for a Product Support Engineer to help our customers succeed with our platform by solving complex, technical issues and providing world-class support. You'll work ...
Product Support Engineer
San Francisco, CA · On-site
$110 - $145/hr
About the Role We're looking for a Product Support Engineer to help our customers succeed with our platform by solving complex, technical issues and providing world-class support. You'll work ...
Product Support Engineer
Huntington Beach, CA · On-site
$70K - $80K/yr
What sets us apart is our close connection between engineering, production, and the field. You won ... Supports the Technical Publications and Spares Sales department • May be required to visit ...
Product Support Engineer
Huntington Beach, CA · On-site
$70K - $80K/yr
What sets us apart is our close connection between engineering, production, and the field. You won ... Supports the Technical Publications and Spares Sales department • May be required to visit ...
Support Engineer
San Francisco, CA · On-site
$210K - $250K/yr
About the role We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be ...
Support Engineer
San Francisco, CA · On-site
$210K - $250K/yr
About the role We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be ...
Product Support Engineer
San Francisco, CA · On-site
$100K - $150K/yr
About the Role We're looking for a Product Support Engineer to help our customers succeed with our platform by solving complex, technical issues and providing world-class support. You'll work ...
Product Support Engineer
San Francisco, CA · On-site
$100K - $150K/yr
About the Role We're looking for a Product Support Engineer to help our customers succeed with our platform by solving complex, technical issues and providing world-class support. You'll work ...
As a Product Support Engineer on our team, you'll be at the forefront of keeping our aircraft ... What sets us apart is our close connection between engineering, production, and the field. You won ...
As a Product Support Engineer on our team, you'll be at the forefront of keeping our aircraft ... What sets us apart is our close connection between engineering, production, and the field. You won ...
Product Support Engineer
San Mateo, CA · On-site
$70 - $100/hr
... engineers enough context to act immediately. * You partner with Product to make sure recurring issues don't reappear. * You leave KB articles and support guides better than you found them ...
Product Support Engineer
San Mateo, CA · On-site
$70 - $100/hr
... engineers enough context to act immediately. * You partner with Product to make sure recurring issues don't reappear. * You leave KB articles and support guides better than you found them ...
Responsibilities The Product Support Engineer is a visible and key customer facing role ... Able to work in Government sites, cleanroom, production floor, & laboratory environments * Must ...
Responsibilities The Product Support Engineer is a visible and key customer facing role ... Able to work in Government sites, cleanroom, production floor, & laboratory environments * Must ...
Product Support Engineer
San Jose, CA · On-site
Responsibilities The Product Support Engineer is a visible and key customer facing role ... Able to work in Government sites, cleanroom, production floor, & laboratory environments * Must ...
Product Support Engineer
San Jose, CA · On-site
Responsibilities The Product Support Engineer is a visible and key customer facing role ... Able to work in Government sites, cleanroom, production floor, & laboratory environments * Must ...
Product Support Engineer
Mountain View, CA · On-site
$90 - $130/hr
The Product Support Engineer provides frontline technical and functional support for Cornerstone's solutions. You'll combine problem-solving, communication, and customer empathy to deliver an ...
Product Support Engineer
Mountain View, CA · On-site
$90 - $130/hr
The Product Support Engineer provides frontline technical and functional support for Cornerstone's solutions. You'll combine problem-solving, communication, and customer empathy to deliver an ...
Product Support Engineer
San Jose, CA · On-site
$96K - $153K/yr
The Product Support Engineer is a visible and key customer facing role; responsible to provide ... Able to work in Government sites, cleanroom, production floor, & laboratory environments * Must ...
Product Support Engineer
San Jose, CA · On-site
$96K - $153K/yr
The Product Support Engineer is a visible and key customer facing role; responsible to provide ... Able to work in Government sites, cleanroom, production floor, & laboratory environments * Must ...
Overnight Production Support Engineer information
What is the difference between Overnight Production Support Engineer vs Database Support Engineer?
| Aspect | Overnight Production Support Engineer | Database Support Engineer |
|---|---|---|
| Certifications | ITIL, Linux, Cloud certifications | Oracle, SQL Server, MySQL certifications |
| Work Environment | Night shifts, data centers, 24/7 operations | Day shifts, data management teams, server rooms |
| Industry Usage | Financial services, tech companies, e-commerce | Banking, healthcare, enterprise IT |
The Overnight Production Support Engineer primarily handles system issues during night shifts, ensuring uptime and performance of production systems. In contrast, a Database Support Engineer focuses on maintaining and troubleshooting databases, often during regular hours. While both roles require technical certifications and involve working in data-driven environments, their focus areas and shift timings differ.
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For Overnight Production Support Engineer jobs in California, the most frequently searched job titles are:
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Cities in California with the most Overnight Production Support Engineer job openings:
Job description
About the role
We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book of accounts - embedded in your customers' shared channels, known by name to their stakeholders, and partnering closely with Sales, Customer Success, and Applied AI as the technical support voice on the account team.
You'll bring deep knowledge of how each of your customers is built on Claude to every interaction, so you can investigate, diagnose, and resolve their most complex technical needs with nuance and speed - and ensure the right internal teams are engaged when needed.
Responsibilities- Serve as the named technical support contact for a defined book of strategic enterprise accounts, embedded in customer channels and joining recurring account cadences as the support voice
- Own your customers' technical support needs end to end - investigate, diagnose, and resolve complex issues directly, and partner with internal Engineering and Product teams to drive resolution when needed
- Build deep, durable context on each customer's architecture, integrations, and use cases so you can respond with nuance rather than from a script
- Partner closely with the Customer Success Manager, Account Executive, and Applied AI team on each account as part of a single, coordinated account team
- Capture technical feedback and product friction from your accounts and route it to Product with the impact data and detail needed to prioritize it correctly
- Manage high-urgency issues for your accounts with extreme ownership, and coordinate cleanly with the broader Product Support team for continuous coverage
- Help build the foundations of the Support Engineer function - runbooks, escalation paths, tooling, and the metrics we'll use to measure its value
- Become an expert in all Anthropic products across the API, Claude for Enterprise, and Claude Code
- Have 5+ years in technical product support, with meaningful time in an escalated, priority, or named-account support team for enterprise customers
- Have been the person an enterprise customer knows by name and reaches for first when they need technical help
- Are deeply fluent with APIs and technical SaaS products, and can read technical documentation, error logs, and request traces with ease
- Have hands-on experience troubleshooting SSO, SAML, OAuth, and enterprise authentication flows
- Are persistent and curious - you delight in the hunt of tracking down a bug, and are energized by fixing it for every similar user going forward
- Possess strong user empathy and crisp, kind written communication; you can translate between a frustrated customer engineer and an internal platform team without losing either
- Are comfortable operating in ambiguity, making informed decisions in never-before-seen situations, and knowing when to pull the escalation cord
- Enjoy building trust and collaborating closely with go-to-market partners (Sales, CS, Applied AI) without owning the commercial relationship yourself
- Have contributed to the foundations of a support team before - the essential, often unglamorous work of writing the first runbook
- Are excited about Anthropic's products and the opportunity to shape how the world's largest companies get support for them
- SQL proficiency for querying logs and usage data to investigate issues
- Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript)
- Understanding of LLM capabilities, prompt engineering patterns, and current limitations
- Familiarity with enterprise networking concepts, cloud infrastructure (AWS, GCP), and IT environments
- Experience working inside a customer's shared Slack or similar embedded-support model
- Background as a Technical Account Manager, Support Engineer, or Designated/Premier Support contact at a developer-platform or infrastructure company
About Anthropic
Sourced by ZipRecruiter
Company size
11 - 50 Employees
Headquarters location
Daly City, CA, US
Year founded
2021