Overnight Pos Installer Jobs (NOW HIRING)

Job Summary:
SpotOn is a company dedicated to empowering independent restaurants with advanced technology solutions. The Installation Specialist role focuses on ensuring successful POS installations through virtual assessments, on-site checks, and troubleshooting, while also mentoring junior specialists and enhancing client readiness.
Responsibilities:
• Conducting Virtual Site Surveys
• Conduct comprehensive virtual assessments, including complex or escalated restaurant sites.
• Validate readiness of wiring, electrical infrastructure, networking, and internet performance.
• Perform advanced diagnostics (traceroutes, port checks) and document infrastructure gaps or risks.
• Provide technical guidance to clients and vendors to resolve issues.
• Collaborate with Project Managers, Technicians, and Engineering to ensure installation success.
• Lead follow-ups to confirm remediation and support junior specialists through training and knowledge sharing.
• Recommend improvements to survey tools, templates, and internal processes.
• Maintain detailed records in internal systems, including photos, diagrams, and survey outcomes.
• Conducting Installations
• Install and configure POS hardware, including workstations, printers, pin pads, cash drawers, switches, routers, and firewalls.
• Complete cabling, patching, and connectivity setup.
• Deliver onsite training and live support for staff and management.
• Implement menu/system updates and reporting configuration.
• Conduct pre- and post-installation tasks, site readiness checks, and troubleshooting.
• Lead follow-ups with clients to ensure smooth transitions and adoption.
• Travel regularly to client sites as required.
• Quality Assurance
• Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
• Review and verify outcomes before submission to maintain consistency and high-quality standards.
• Identify and address process gaps or errors to drive continuous improvement and operational excellence.
Qualifications:
Required:
• Fluent in English (written and verbal)
• Bilingual proficiency in Spanish required
• 2-3 years of restaurant and/or technical support experience
• A high school diploma or GED is required
• Deep understanding of networking infrastructure, including low-voltage cabling, routers, switches, and Wi-Fi optimization
• Skilled in advanced network testing (speed, latency, DNS) and translating findings into actionable guidance for non-technical stakeholders
• Strong troubleshooting, problem-solving, and analytical abilities, with experience resolving escalated technical issues
• Hands-on experience with restaurant POS systems, multi-terminal deployments, and technology installations across QSR, full-service, or franchise environments
• Proven ability to manage complex, multi-site projects independently and mentor junior team members
• Experience conducting client-facing walkthroughs, training staff, and communicating technical information clearly via Zoom or in person
• Familiarity with restaurant operations, POS hardware/software, menus, modifiers, and reporting workflows
• Proficient with Microsoft Office, Google Workspace, CRM platforms, ticketing systems, and travel/expense management
• Excellent organizational, multitasking, and communication skills with a professional approach under pressure
• Demonstrated success in 50+ POS installations or comparable technical deployments
• Background in customer-facing roles, IT support, implementation, or technical project leadership within restaurants, retail, or multi-location businesses
• Ability to travel up to 50-75%, including local and out-of-state travel with overnight stays as needed
Preferred:
• Experience in fintech or SaaS environments preferred
• An Associate degree in Information Technology, Computer Networking or Systems Administration, Engineering Technology, Business Administration, Hospitality Management (with strong technical acumen) or a related field is preferred
• An equivalent combination of education and experience may be considered
Company:
SpotOn provides mobile payment technology and a management system for restaurants and small businesses. Founded in 2017, the company is headquartered in San Francisco, USA, with a team of 1001-5000 employees. The company is currently Late Stage.