Position Summary:
Lee's Marketplace is a family-owned grocery chain committed to providing an enjoyable shopping experience for our guests. We pride ourselves on offering high-quality products, exceptional service, and a friendly, welcoming environment. We value our team members and treat them like family, and we strive to make a positive impact in the communities in which we serve.
As a Lees Marketplace Donut Artisan, you will be responsible for creating high-quality, artisanal donuts that delight our customers. Your role will involve working in the early morning/overnight hours following the detailed process in frying signature Lees Marketplace donuts, designing unique toppings, and ensuring each donut is made with precision and care. You will work in a fast-paced kitchen environment, collaborating with a team to maintain our reputation for exceptional products.
Primary Position Duties:
Key Duties and Responsibilities:
- Helps with the production, frying, decorating, packaging, and maintenance of all donuts in accordance with recipes and quality standards.
- Assists in the displaying and restocking of the donut products. Ensures shelves and cases are filled, fresh, rotated, faced, and cleaned.
- Maintain accurate food inventories.
- Maintains training and certification by actively attending in-person trainings and consistently utilizing digital training platforms.
- Maintains, processes, and completes orders through digital and in person order processing.
- Other responsibilities as needed.
Guest Service:
- Greet and assist guests in a friendly and courteous manner.
- Provide knowledgeable answers to guest inquiries.
- Promote and exemplify a high level of morale within department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.
- Provides excellent guest service by acknowledging guests promptly and taking their orders accurately. Prepares and processes the guest's orders promptly and finalizes their purchase in a friendly manner.
- Displays excellent problems solving skills and prides themselves on finding the best resolution that exemplifies the "Lee's Way- doing what's best for our guests, our team, and our company".
- Be familiar with, and assist customers with use of, Lee's Marketplace website.
Product Handling:
- Stock shelves and maintain displays according to store standards.
- Ensure product freshness by watching for quality in production, following recipe guidelines and procedures, and consistently stocking/rotating donuts for freshness.
- Maintain accuracy and punctuality in all special orders.
- Package and label products using a computer program.
- Assists the department to maintain proper freshness, pricing, code dating, tare and merchandising of products in compliance with company policies and procedures.
Cleanliness and Safety:
- Maintain a clean and organized work area.
- Follow all safety and sanitation procedures.
- Report any safety hazards or equipment issues to management.
- Adhere to all food safety and sanitation regulations.
- Contributes towards the cleaning responsibilities in the department as management sees fit.
Cash Handling (if applicable):
- Operate cash registers and handle transactions accurately.
- Follow store policies on returns, exchanges, and refunds.
- Ensure the security of cash and other financial transactions.
Team Collaboration:
- Work cooperatively with team members to achieve store goals.
- Participate in team meetings and training sessions.
- Assist other departments as needed.
- Work in a fast-paced, sometimes crowded, production and sales environment with tact and patience.
- Work with team to ensure products are sold well before their expiration date.
- Attends departmental, store and company meetings as required; contributes to profits and revenues and meets productivity standards.
- Has knowledge of and complies with all company policies, procedures, programs, and directives. Refers to Team Member Handbook continually to ensure policies and procedures are followed. Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.
Position Requirements:
- Age Requirement: 18yrs+
- Food Handler's Permit required (Can be obtained after hired)
- Availability: 2:00am-10:00am any day Monday-Sunday according to the needs of the store- including weekends, and holidays.
Physical Requirements:
- Ability to stand, walk, twist, sit, and bend for extended periods.
- Ability to lift and carry items weighing up to 50 pounds.
- Manual dexterity for handling small objects and operating equipment.
- Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
- Occasionally stoop, crouch, kneel, or crawl.
- Prolonged periods standing and walking.
- Must be able to access and navigate all areas of the store.
- Must be able to lift up to 50 pounds at times.
- Lifting may include floor to shoulder and overhead lifting repeatedly.
- Occasional use and climbing of step stools or ladders are required.
Tools and Machinery:
- Commercial Mixers
- Pallet jack
- Wheeler
- Trash compactor
- Oven
- Fryers
- Slicers/knives
- Wrapping machine
- Scales
- Sheeters
- Trays, pans, racks,
- Tempering tools
- Temperature-controlled rooms
- Computers
- Phones
- Any other items seen fit for role
Education or Skills:
Education and Experience
- High school diploma or equivalent (preferred).
- Previous experience in retail or guest service (preferred).
- Previous specialty cheese experience (preferred)
- Drive
Skills and Abilities:
- Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.
- Ability to work in a fast-paced environment.
- Basic math skills for handling cash transactions.
- Ability to read and follow instructions.
- Good verbal communication skills.
- Ability to operate cooking machinery.
Benefits:
Compensation:
- Competitive hourly wage/salary.
- Paid time and a quarter on Sundays
- Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances.
- 10% discount, restrictions apply
- Ace Hardware Discount at Lees Ace Hardware locations
- Paid Time Off to those who qualify
Work Environment:
- Friendly and supportive team atmosphere.
- Opportunities for career advancement and professional development.
- Safety forward atmosphere
- Innovative, supportive, and input driven management team.
Lee's Marketplace is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
Note: This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.
