POSITION DESCRIPTION SUMMARY:ย
The Cloud Systems Engineer is responsible for resolving escalated service issues, coaching other engineers to resolutions, engineering and implementing complex projects, and for maintaining and overseeing the technology deployed in all cloud environments. This role is a key position within the IT Infrastructure team and will be called upon to resolve the highest-level technical issues.ย The goal is to ensure the integrity and high availability of the system infrastructure to provide maximum performance for the user community that includes Paradies Lagardรจre Support Center staff, field personnel, clients, partners, customers, and suppliers.ย ย
DUTIES AND RESPONSIBILITIES:ย
- Provide technical services and support for the following areas:ย
- Network level: Cloud Virtual Networking and VMWare NSX-T for On-Prem clouds.ย
- Microsoft related technologies: Windows Server Roles, O365, SQL, Project, etc.ย
- Virtualization technologies: VMware ESXi, vCenter, Horizon, and HyperV, vRealizeย
- Remote access solution support: Microsoft AlwaysOnVPN and Remote Desktop Servicesย
- Remote monitoring and management of system alerts and notifications (PRTG and Kaseya)ย
- Enterprise Deployments: System deployments allowing for redundancy between data centers.ย
- Disaster Recovery and Business continuityย
- Work escalated support issues related to Microsoftโs core business solutions, general connectivity, security, and remote access solutions.ย
- Participate in the administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system reviewย
- Work with IT Teams to engineer projects, identify new products and solutions, and research solutionsย
- Document maintenance for allย system infrastructureย
- Communication with end-users as required: keeping them informed of incident progress, notifying them of impending changes or agreed outagesย
- Be available for other engineers and coach them to resolutionย
- Travel, typically overnight, required for some locationsย ย
- Adhere to policies and procedures regarding how problems are identified, received, documented, distributed, and correctedย
- Adhere to enterprise system standards, practices, and policiesย
- Take responsibility for the success of all system related projects within the companyย
- Good oral, written and interpersonal skills; must be able to work effectively with other team membersย
- Leadership qualities to include mentoring others and willingly providing knowledge transfer and training to other IT employeesย
- Excellent team collaboration skills and proficient in establishing and maintaining effective communication and processesย
- Intermediate knowledge of networks and network terminologies and remain current with the "state of the art" technologies as it applies to secure connectivityย
- A wide degree of creativity and latitude is expectedย
- Ability to manage various vendors and ensure quality and SLA standards are metย
- Ability to operate a variety of hand tools and crimping toolsย
- Ability to work independently on projects and daily activitiesย
- Ability to work on multiple projects with varying deadlinesย
- Ability to work in a team and independently when requiredย ย
- Participates on 24/7 on call support as part of a teamย
- Provide support for a broad range of end-user issues when neededย
- Must be able to travel throughout Canada and the United States of America.ย
ย POSITION QUALIFICATIONS:ย
- Minimum of ten years of experience with Microsoft server roles and operating systemsย
- Minimum of three years of experience deploying highly available systems, to include Failover clustering, Network Load Balancers, Clustered Servers, etc.ย
- Minimum of two years of experience deploying VMs and Services in Microsoft Azure Cloudย
- Experience with permissions/security technologiesย
- Experience with telephony technologiesย ย
- Experience with systems like firewalls, routers, load balancers, and switchesย
- Experienced in best practices for the use of a distributed Microsoft networkย
- Writes, maintains, and reviews complete and concise technical and project documentationย
- Presents training presentations on multiple technical levelsย
- Experience managing vendors/third-party service providersย
- A good understanding of the following technologies:ย
- Hyper-V, vSphere, Citrix, SQL, and Remote Desktop Servicesย
- Exchange Server 2003 โ 2016ย
- Windows Server 2003 โ 2019ย
- MFA/SAML/SSOย
- PowerShell Scriptingย
- MCSA Server 2016ย
- MCSE Server Infrastructureย
- Security software such as Anti-virus, Anti-SPAM, Anti-Spyware, and other security related technologiesย
- VMWare NSX-Tย
- Hyperconverged Infrastructure (Dell vxRails preferred)ย
- Microsoft Azure Cloud Infrastructureย
- 3+ years of experience working in Managed Servicesย ย
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