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Overnight Microsoft Help Desk Jobs in Springfield, MA

CFS

Regional IT Support Specialist

Enfield, CT

  • Medical

  • Retirement

  • PTO

... a Help Desk Job? A growing, multi-site environmental and industrial services organization is ... Support Windows environments, Microsoft 365, user administration, and endpoint technologies

AllerVie Health

Medical Front Desk Representative

Glastonbury, CT · On-site

$14.75 - $18/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our mission is to help patients achieve and maintain better health, free from symptoms and ... Comfortable using Microsoft Office tools (Word, Outlook, etc.) and electronic scheduling or EMR ...

Ovation Workplace Services Inc.

Be Seen First

Desktop Support Technician

Hartford, CT · On-site

$35K - $47K/yr

  • Medical

  • Dental

  • Vision

  • PTO

Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or ... Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft ...

Paragus Strategic IT

Senior Support Technician

Hadley, MA · On-site

$74K - $97K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You'll support clients across networking, Microsoft 365, and application environments - all while ... Familiarity with help desk ticketing systems such as ConnectWise, Autotask, or similar MSP tools

Paragus Strategic IT

Senior Support Technician

Hadley, MA · On-site

$74K - $97K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

You'll support clients across networking, Microsoft 365, and application environments - all while ... Familiarity with help desk ticketing systems such as ConnectWise, Autotask, or similar MSP tools

AllerVie Health

Medical Front Desk Representative

Glastonbury, CT · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our mission is simple but powerful: help patients achieve and maintain better health - free from ... Comfortable using Microsoft Office tools (Word, Outlook, etc.) and electronic scheduling or EMR ...

AllerVie Health

Medical Front Desk Representative

Glastonbury, CT · On-site

$20 - $22/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Our mission is simple but powerful: help patients achieve and maintain better health - free from ... Comfortable using Microsoft Office tools (Word, Outlook, etc.) and electronic scheduling or EMR ...

TEKsystems

Desktop Support Technician

Windsor Locks, CT

$17 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point) - Experience with end Help Desk ticketing systems. - Supports mobile devices (Android/IOS ...

TEKsystems

Desktop Support Technician

Windsor Locks, CT

$17 - $26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... Microsoft Office installations, repair, and general application support (Outlook, Excel, Word, Power Point) - Experience with end Help Desk ticketing systems. - Supports mobile devices (Android/IOS ...

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All JobsMicrosoft Help Desk JobsOvernight Microsoft Help Desk JobsOvernight Microsoft Help Desk Jobs in Springfield, MA

Overnight Microsoft Help Desk information

See Springfield, MA salary details

$21.4K

$62.9K

$118.1K

How much do overnight microsoft help desk jobs pay per year?

As of Aug 17, 2026, the average yearly pay for overnight microsoft help desk in Springfield, MA is $62,909.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $77,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an overnight Microsoft Help Desk professional?

To thrive as an Overnight Microsoft Help Desk professional, you typically need strong troubleshooting abilities, knowledge of Microsoft operating systems and applications, and a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems, and Active Directory is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations during overnight hours. These skills ensure timely resolution of technical issues, maintain system uptime, and deliver quality support to users when in-house staff is limited.

What are the main challenges faced by an overnight Microsoft Help Desk professional, and how can they be managed?

One of the main challenges in an Overnight Microsoft Help Desk role is handling urgent technical issues with limited direct supervision or on-site support. Additionally, you may encounter complex problems from clients in different time zones, requiring strong troubleshooting skills and effective communication. To manage these challenges, it's important to maintain thorough documentation, leverage available knowledge bases, and collaborate with other team members during shift transitions. Staying proactive and organized helps ensure smooth issue resolution and seamless handoffs to the daytime team.

What is an overnight Microsoft Help Desk?

An Overnight Microsoft Help Desk is a technical support team or individual that assists users with Microsoft products and services during nighttime or non-standard business hours. Their responsibilities include troubleshooting issues related to Microsoft software, such as Windows, Office, and cloud services, as well as helping with user account problems and system errors. This service ensures that users and organizations receive continuous IT support regardless of their time zone or working hours, minimizing downtime and maintaining productivity.

What is the difference between Overnight Microsoft Help Desk vs Night Shift IT Support Specialist?

AspectOvernight Microsoft Help DeskNight Shift IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, Network+, Microsoft certifications
Work EnvironmentHelp desk, call centers, remote support, 24/7 support teamsIT support, troubleshooting, on-site or remote, night shifts
Industry UsageIT service providers, corporate help desks, tech support companiesIT departments, managed service providers, tech firms

Both roles involve technical support and troubleshooting, often requiring similar certifications. The main difference is the work hours and environment: Overnight Microsoft Help Desk focuses on providing remote support during night shifts, while Night Shift IT Support Specialists may work on-site or remotely during night hours, handling broader IT issues. Both roles serve organizations needing 24/7 technical assistance, but the specific job duties and settings can vary.

What are the most commonly searched types of Microsoft Help Desk jobs in Springfield, MA?

The most popular types of Microsoft Help Desk jobs in Springfield, MA are:

Overnight Microsoft Help Desk jobs near you

IT Support Professional: Information Technology- 7164

Community Health Resources

Windsor, CT • On-site

$21.50 - $29.25/hr

Full-time

Retirement, PTO

Posted 4 days ago

Job description

A career can mean different things at different workplaces. Apply now to see what it means to us and what it's like to work somewhere your voice is heard, your wellness is a priority, and your success matters.
JOB TITLE: Information Technology Support Professional
EMPLOYMENT TYPE: Full-time, 40 hours/wk
SCHEDULED HOURS: Monday-Friday, 8:00AM-4:30PM
PROGRAM/LOCATION: Information Technology, Windsor, CT
PC#: 1765
ABOUT THE POSITION:
To provide a point of contact for end users to receive a high level of support and maintenance within the organization's desktop computing environment. This includes supporting M365, software application support as well as installing, diagnosing, repairing, maintaining and upgrading all PC hardware, network and voice equipment to ensure optimal performance. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion and provide end-user assistance where required.
By:
  • Professionally and positively support all facets of CHR IT Systems across multiple
  • Maintain High-level knowledge of commonly used software, hardware and
  • Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
  • Handle business-critical IT tasks and system improvements
  • Research and evaluate emerging technologies, hardware, and software

DUTIES & RESPONSIBILITIES:
  • Provide first- and second-level technical support to employees through phone, email, chat, and in-person assistance.
  • Diagnose, troubleshoot, and resolve hardware, software, operating system, and connectivity issues.
  • Install, configure, maintain, and troubleshoot computers, laptops, monitors, printers, mobile devices, and other IT equipment.
  • Create, configure, and manage user accounts, passwords, permissions, and access to applications and systems.
  • Support Microsoft Windows, Microsoft 365, collaboration tools, and other business applications.
  • Assist with network connectivity, Wi-Fi, VPN, printers, and other infrastructure-related issues.
  • Manage and document support requests using a ticketing/help desk system.
  • Escalate complex technical issues to appropriate IT personnel or vendors when necessary.
  • Maintain accurate documentation of IT procedures, configurations, inventory, and troubleshooting solutions.
  • Assist with software deployments, system upgrades, hardware refreshes, and IT projects.
  • Monitor and follow established cybersecurity, data protection, access control, and IT security policies.
  • Provide user training and guidance on technology, applications, cybersecurity awareness, and best practices.
  • Assist with IT asset management, including inventory, deployment, maintenance, and retirement of equipment.
  • Participate in backup, disaster recovery, and business continuity activities as assigned.
  • Stay current with emerging technologies and recommend improvements that enhance productivity, reliability, and security.
  • Perform other IT-related duties as assigned.

QUALIFICATIONS:
Education: Certificate or Associate's Degree in Computer Science, Bachelor's or equivalent in Computer Science, Information Systems or related field preferred.
Required Experience:
  • Associate degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience.
  • 2+ years of experience providing technical support in a professional environment.
  • Strong knowledge of Windows operating systems, Microsoft 365, common business applications, and computer hardware.
  • Working knowledge of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
  • Experience with help desk/ticketing systems and remote support tools.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Strong customer service skills and the ability to work effectively with users of varying technical abilities.
  • Ability to prioritize multiple requests and manage time effectively.

Preferred Qualifications
  • Experience with Active Directory or Microsoft Entra ID.
  • Experience supporting Microsoft 365 administration.
  • Familiarity with endpoint management and mobile device management tools.
  • Knowledge of cybersecurity principles and IT security best practices.
  • Experience with IT asset management and software deployment.
  • Relevant certifications such as CompTIA A+, Network+, Microsoft, ITIL, or similar credentials.

Licensure/Certification/Registration: A+ certification, MCP or IT Support Certification a plus
WHY CHR:
  • Voted Top Workplace 13 years in a row!
  • Generous paid time off, including your birthday!
  • 403b Retirement Plan contributions
  • Competitive insurance premiums
    • Discounts on pet, auto, and home insurances as well!
  • Education and licensure reimbursement
    • NHSC loan repayment program offered at select sites!
    • Tuition Reimbursement/Professional Development program
  • Career development
    • Internal career fairs- meet directly with a recruiter and discuss your career goals
    • Plenty of growth opportunities
    • Free trainings, clinical supervision, and mentoring available at many programs
  • Robust wellness program
    • Annual wellness stipend
    • 3 free confidential counseling sessions available 24/7 to employees and household dependents through an employee assistance program
    • FREE premium subscription to the Calm app (meditations, music, sleep stories and more!) for you and up to 5 family members
    • Virtual bring your pet to work lunches, free weekly yoga, employee appreciation events, and more!
  • Ample opportunities to get involved and have your voice heard
    • Employee-lead resource groups
    • Leadership luncheons with our CEO
    • Join any one of our agency committees!
  • Stay informed with frequent updates
    • Weekly video messages directly from our CEO
    • Monthly newsletters
  • And much, much more...!

*Many of the benefits listed above are available to all staff regardless of hours worked! Please note that some of the listed benefits may be subject to eligibility.
COMPENSATION*:
$23.9216/hour minimum and up, dependent upon experience.
*Actual rates are determined at the time of offer and are based off relevant experience, as well as adherence to our internal equity policy. Many of our positions offer program/location differentials and/or sign-on incentives. (Please note, for part-time positions this range would be pro-rated based on hours worked)
CHR is an EEO and we encourage all to apply.
Take the first step to a meaningful career and apply to CHR today!
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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