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Overnight Microsoft Help Desk Jobs in Springfield, MA

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$26 - $32/hr

The Help Desk Technician will provide technical assistance and training to employees while ... Strong knowledge of Microsoft Software and TCP/IP Networking. * Flexibility to work nights ...

Kinsley Group

Help Desk Technician

East Granby, CT · On-site

$20 - $27/hr

The Help Desk Technician will provide technical assistance and training to employees while ... Strong knowledge of Microsoft Software and TCP/IP Networking. * Flexibility to work nights ...

Westfield Bank

Help Desk Technician I (FT)

Westfield, MA · On-site

$21 - $28.25/hr

Help Desk Technician I Department: Information Technology Job Status: Full Time FLSA Status: Non ... ESSENTIAL FUNCTIONS * Assist users with Microsoft Windows, Microsoft 365, Teams, Outlook ...

nLeague Services Inc

Help Desk Analyst

Hartford, CT · On-site

$20.75 - $28.25/hr

Help Desk Analyst Client: CT DCF Location: 505 Hudson Street Hartford, Connecticut 06106-0000 Shift ... Microsoft Active Directory. · Experience with Windows 10,11 · Experience with Office 365 · ...

Robert Half

Help Desk Analyst II

Warren, MA · On-site

$24 - $26/hr

We are looking for a Help Desk Analyst II to support employees across the corporate environment in ... Proficiency with Microsoft Windows 10 and day-to-day desktop administration tasks. * Working ...

CVS Health

IT Customer Service Analyst

Hartford, CT

$21.10 - $44.99/hr

Problem resolution and help desk support. * Installs Computer Equipment (Lease Replacements/New ... of Microsoft Office applications. * Must be able to lift minimum of 50 lbs. Preferred ...

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Overnight Microsoft Help Desk information

See Springfield, MA salary details

$21.4K

$62.9K

$118.1K

How much do overnight microsoft help desk jobs pay per year?

As of Sep 1, 2026, the average yearly pay for overnight microsoft help desk in Springfield, MA is $62,909.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $77,700.00 per year, depending on experience, location, and employer.

What is an overnight Microsoft Help Desk?

An Overnight Microsoft Help Desk is a technical support team or individual that assists users with Microsoft products and services during nighttime or non-standard business hours. Their responsibilities include troubleshooting issues related to Microsoft software, such as Windows, Office, and cloud services, as well as helping with user account problems and system errors. This service ensures that users and organizations receive continuous IT support regardless of their time zone or working hours, minimizing downtime and maintaining productivity.

What are the key skills and qualifications needed to thrive as an overnight Microsoft Help Desk professional?

To thrive as an Overnight Microsoft Help Desk professional, you typically need strong troubleshooting abilities, knowledge of Microsoft operating systems and applications, and a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems, and Active Directory is essential. Excellent communication, patience, and problem-solving skills help you effectively assist users and manage stressful situations during overnight hours. These skills ensure timely resolution of technical issues, maintain system uptime, and deliver quality support to users when in-house staff is limited.

What are the main challenges faced by an overnight Microsoft Help Desk professional, and how can they be managed?

One of the main challenges in an Overnight Microsoft Help Desk role is handling urgent technical issues with limited direct supervision or on-site support. Additionally, you may encounter complex problems from clients in different time zones, requiring strong troubleshooting skills and effective communication. To manage these challenges, it's important to maintain thorough documentation, leverage available knowledge bases, and collaborate with other team members during shift transitions. Staying proactive and organized helps ensure smooth issue resolution and seamless handoffs to the daytime team.

What is the difference between Overnight Microsoft Help Desk vs Night Shift IT Support Specialist?

AspectOvernight Microsoft Help DeskNight Shift IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, Network+, Microsoft certifications
Work EnvironmentHelp desk, call centers, remote support, 24/7 support teamsIT support, troubleshooting, on-site or remote, night shifts
Industry UsageIT service providers, corporate help desks, tech support companiesIT departments, managed service providers, tech firms

Both roles involve technical support and troubleshooting, often requiring similar certifications. The main difference is the work hours and environment: Overnight Microsoft Help Desk focuses on providing remote support during night shifts, while Night Shift IT Support Specialists may work on-site or remotely during night hours, handling broader IT issues. Both roles serve organizations needing 24/7 technical assistance, but the specific job duties and settings can vary.

Overnight Microsoft Help Desk jobs near you

Help Desk Technician

Hartford, CT • On-site

Ruri Software Technologies LLC
Software Development • 11 - 50 employees
Learn more about Ruri Software Technologies LLCexternal

$25/hr

Full-time

Re-posted 14 days ago

Job description

Help Desk Technician
Location : Hartford, CT
Fully Onsite
$25/hr on W2
Job Description:
1. PC Hardware and software installation
2. End user support - face to face and via telephone
3. Excellent customer service skills
It's highly desirable that the candidate also have:
1. Experience with computer system and user administration.
2. Technical familiarity with Microsoft Active Directory.
3. Experience with Windows 10,11
4. Experience with Office 365
5. Experience with Device Management, Device Imaging, Device Troubleshooting

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