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Overnight Insurance Call Center Jobs in Wisconsin

Kohler Credit Union

Call Center Representative

Mequon, WI · On-site

$19.15 - $21.40/hr

... dental, and vision insurance, 401(k) retirement plan, paid time off, tuition assistance, and ... Training for this position takes place on-site at our Corporate Center in Sheboygan, Wisconsin.

UWHealth

Communication Center Representative

Madison, WI

$16 - $20.25/hr

Proprietary software programs specifically designed for call handling, message taking, appointment ... An excellent benefits package, including health and dental insurance, paid time off, retirement ...

UW Health

Communication Center Representative

Madison, WI · On-site

$16 - $20.25/hr

Proprietary software programs specifically designed for call handling, message taking, appointment ... An excellent benefits package, including health and dental insurance, paid time off, retirement ...

UW Health

Communication Center Representative

Madison, WI · On-site

$20.69 - $28.01/hr

Proprietary software programs specifically designed for call handling, message taking, appointment ... An excellent benefits package, including health and dental insurance, paid time off, retirement ...

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Call Center Representative

Johnson Health Tech North America Inc

Cottage Grove, WI • On-site

$18/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 5 days ago

Johnson Health Tech rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

153rd of 494 rated machine equipment manufacturers

Job description

Description

Looking for a career that ignites your passion, challenges your skills, and rewards your efforts? Your search ends here, at Matrix - where we offer Technical Support Reps an exciting opportunity to join our dynamic team. As a valued member, you will enjoy flexibility, a regular schedule, and competitive pay with the potential for bonuses.


As one of the biggest brands in fitness, Matrix takes pride in providing unparalleled customer service to our clients. You will be at the forefront of this mission, taking calls and providing technical support to ensure our customers receive the highest level of care.


Our dedication to excellence has earned us a reputation as a leader in fitness and wellness, and we are seeking individuals who share our passion for customer service. By joining our team, you will become a part of Forbes 2021 Best Places to Work in the World, an elite group of companies committed to creating a positive and supportive work environment.


Don't miss this opportunity to elevate your career and join the Matrix family. Apply now and let's make a positive impact together!


Hours: 8am-5pm Monday-Friday, no nights or weekends!

Location: Cottage Grove, WI-This will be 100% onsite.


Position Overview:

Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.


Responsibilities:

Provide Outstanding Service to Dealers, Consumers, and Service Providers:

Maintain good attendance and adherence to schedule.

Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.

Support multiple queues.

Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way.

Create parts orders; dispatch service technicians; collect billing information.

Document and maintain comprehensive customer case records.

Efficiently utilize tools and resources

Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality.

Promote a positive and collaborative team atmosphere with co-workers.

Build and maintain working knowledge of products.

Complete all required training and ongoing education.

Other duties as assigned


Requirements

Education:

Minimum high school diploma or equivalent required


Experience:

Demonstrated customer service experience required

Minimum of 1 year call center experience preferred


Other Requirements:

Working knowledge and experience with Microsoft Office suite or comparable software

Excellent written and verbal communication skills

Think critically to analyze and solve problems


Benefits:

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:

Health & Dental Insurance

Company paid Life Insurance

401(k)

Paid Time Off benefits

Free access to our state-of-the-art onsite workout facility

Product discounts

Wellness programs

Free Yoga and workout classes

Opportunities to earn more PTO



Equal Opportunity Employer, including Veterans and Individuals with Disabilities.

What Johnson Health Tech employees say

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