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Overnight Inbound Call Center Jobs in Rhode Island

US Tech Solutions

Call center Pharmacist

Providence, RI · On-site

$50 - $53/hr

Handles inbound phone calls and escalations from physicians or patients regarding Prior Authorization * Establishes and maintains communication, health plan and employer group staff. * Maintain ...

Paraco Gas Corp

Customer Experience Agent

Woonsocket, RI · On-site

$20 - $21/hr

High school diploma or general education (GED). * 1+ years of heavy inbound call volume customer service or call center experience * Ability to communicate clearly and professionally. * Maintain a ...

Paraco Gas

Customer Experience Agent

Woonsocket, RI · On-site

$20 - $21/hr

High school diploma or general education (GED). * 1+ years of heavy inbound call volume customer service or call center experience * Ability to communicate clearly and professionally. * Maintain a ...

Aspen Dental

Bilingual Scheduling Center Agent

RI

$17/hr

Answer inbound calls in a high-volume environment, while compassionately handling questions ... Additional duties as assigned by the Call Center Leadership team Job Requirements: * High School ...

Artius Solutions

Telephone Banker

Lincoln, RI · On-site

$22 - $24/hr

Telephone Banker - ACS Call Center (Inbound) Payrate: * / hr No. of Positions: 14 Positions Location: Lincoln, RI (Onsite) Employment Type: Full-Time, Permanent Training Start Date: Monday, November ...

AMBA

Inside Sales Insurance Specialist

Pawtucket, RI · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Cranston, RI · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Warwick, RI · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Cranston, RI · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Providence, RI · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Pawtucket, RI · Remote

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Pawtucket, RI · Remote

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

AMBA

Inside Sales Insurance Specialist

Cranston, RI · On-site

$50K - $60K/yr

Have experience in a high-volume outbound sales or call center role * Are comfortable making ... Prefer inbound-only or appointment-based sales roles * Are uncomfortable with frequent dialing or ...

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Showing results 21-40

All JobsInbound Call Center JobsOvernight Inbound Call Center JobsOvernight Inbound Call Center Jobs in Rhode Island

Overnight Inbound Call Center information

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

What are the most commonly searched types of Inbound Call Center jobs in Rhode Island?

The most popular types of Inbound Call Center jobs in Rhode Island are:

What cities in Rhode Island are hiring for Overnight Inbound Call Center jobs?

Cities in Rhode Island with the most Overnight Inbound Call Center job openings:

Overnight Inbound Call Center jobs near you

Call Center Contact Associate

Brownhealth

Providence, RI

$18 - $25.82/hr

Full-time

Re-posted 15 days ago

Job description

SUMMARY:

Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients. Politely receive and generate phone calls for appointment requests and create complete patient accounts: demographic and insurance information. Highly organized in working referral lists to ensure timely scheduling of appointments. Expert handling of patient issues with excellent customer service skills and patient confidentiality are mandatory.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Accurately register patients and schedule appointments following established schedule templates.

  • Manage large volumes of inbound and outbound calls in a timely manner.

  • Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

  • Maintain proper record of all interactions with customers in EMR for tracking purposes.

  • Serve as a central link of communication between patients, medical staff and the general public.

  • Operate computer and IT equipment properly.

  • Keeps equipment operational by following established procedures; reporting malfunctions.

EDUCATION:

  • High school diploma or GED.

EXPERIENCE:

  • Proficient in relevant computer applications.

  • Knowledge of customer service practices and principles.

  • Excellent data entry and typing skills.

  • Ability to handle stressful situations appropriately.

  • Ability to speak clearly and concisely.

  • Ability to read, understand and follow oral and written instructions given in English.

  • Bi-lingual is preferred but not required.

  • Ability to establish and maintain effective working relationships with customers (patients, physicians, coworkers, supervisor, etc.).

  • Ability to represent the organization and serve consumers in a professional manner and promote a positive image of the organization and its services.

  • Interpersonal skills necessary to deal effectively with patients, their representatives, and other personnel/coworkers.

Pay Range:

$18.00-$25.82

EEO Statement:

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location:

Providence-208 Collyer Street - 208 Collyer Street Providence, Rhode Island 02904

Work Type:

M-F 8:30a-5p

Work Shift:

Day

Daily Hours:

8 hours

Driving Required:

No

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