Process a high volume of inbound and outbound patient calls (80-100 calls/day). * Utilize Epic to accurately schedule patient appointments, process referrals, and maintain patient records. * Maintain ...
New
Quick apply
Process a high volume of inbound and outbound patient calls (80-100 calls/day). * Utilize Epic to accurately schedule patient appointments, process referrals, and maintain patient records. * Maintain ...
New
Call Center Representative Trainee
Whitinsville, MA · On-site
$18 - $21/hr
Exceeds customers' service and sales expectations in an inbound call center environment. Occasionally required to make outgoing calls as requested. * Accurately complete online account transactions ...
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Call Center Representative Trainee
Whitinsville, MA · On-site
$18 - $21/hr
Exceeds customers' service and sales expectations in an inbound call center environment. Occasionally required to make outgoing calls as requested. * Accurately complete online account transactions ...
Call Center Representative Trainee
Whitinsville, MA · On-site
$18 - $21/hr
Exceeds customers' service and sales expectations in an inbound call center environment. Occasionally required to make outgoing calls as requested. * Accurately complete online account transactions ...
Call Center Representative Trainee
Whitinsville, MA · On-site
$18 - $21/hr
Exceeds customers' service and sales expectations in an inbound call center environment. Occasionally required to make outgoing calls as requested. * Accurately complete online account transactions ...
Call Center Specialist
Providence, RI · On-site
$19/hr
About the job Call Center Specialist We are seeking a highly motivated and empathetic Customer Care ... Answering inbound customer calls, emails, and chats promptly and professionally. * Identifying and ...
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Providence, RI · On-site
$19/hr
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East Providence, RI · On-site
$19/hr
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East Providence, RI · On-site
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Call Center Representative - Plymouth
Franklin, MA · On-site
$19 - $21/hr
Call Center Representative At Rockland Trust, we believe that each relationship matters - and that ... Handle a high volume of inbound and outbound customer calls professionally and courteously.
Call Center Representative - Plymouth
Franklin, MA · On-site
$19 - $21/hr
Call Center Representative At Rockland Trust, we believe that each relationship matters - and that ... Handle a high volume of inbound and outbound customer calls professionally and courteously.
Call Center Representative - Brockton
Franklin, MA · On-site
$20 - $24/hr
Call Center Representative At Rockland Trust, we believe that each relationship matters - and that ... Handle a high volume of inbound and outbound customer calls professionally and courteously.
Call Center Representative - Brockton
Franklin, MA · On-site
$20 - $24/hr
Call Center Representative At Rockland Trust, we believe that each relationship matters - and that ... Handle a high volume of inbound and outbound customer calls professionally and courteously.
Call Center Representative - Franklin
Franklin, MA · On-site
$20 - $24/hr
Pay: $20-$24 per hour As a Call Center Representative, you will have many opportunities to provide ... Handle a high volume of inbound and outbound customer calls professionally and courteously.
Call Center Representative - Franklin
Franklin, MA · On-site
$20 - $24/hr
Pay: $20-$24 per hour As a Call Center Representative, you will have many opportunities to provide ... Handle a high volume of inbound and outbound customer calls professionally and courteously.
Call Center Representative - Franklin
Franklin, MA · On-site
$20 - $24/hr
Pay: $20-$24 per hour As a Call Center Representative, you will have many opportunities to provide ... Handle a high volume of inbound and outbound customer calls professionally and courteously.
Call Center Representative - Franklin
Franklin, MA · On-site
$20 - $24/hr
Pay: $20-$24 per hour As a Call Center Representative, you will have many opportunities to provide ... Handle a high volume of inbound and outbound customer calls professionally and courteously.
Call Center Representative - Franklin
Franklin, MA · On-site
$20 - $24/hr
Pay: $20-$24 per hour As a Call Center Representative, you will have many opportunities to provide ... Handle a high volume of inbound and outbound customer calls professionally and courteously.
Call Center Representative - Franklin
Franklin, MA · On-site
$20 - $24/hr
Pay: $20-$24 per hour As a Call Center Representative, you will have many opportunities to provide ... Handle a high volume of inbound and outbound customer calls professionally and courteously.
Pay: $20-$24 per hour As a Call Center Representative, you will have many opportunities to provide ... Handle a high volume of inbound and outbound customer calls professionally and courteously.
Pay: $20-$24 per hour As a Call Center Representative, you will have many opportunities to provide ... Handle a high volume of inbound and outbound customer calls professionally and courteously.
Call center representative
Warwick, RI · On-site
$16 - $20/hr
This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound ... Previous Call Center experience preferred Release Comments: The department hours are 8am - 11pm, so ...
Call center representative
Warwick, RI · On-site
$16 - $20/hr
This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound ... Previous Call Center experience preferred Release Comments: The department hours are 8am - 11pm, so ...
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Customer Service Representative
Coventry, RI · On-site
$18.50 - $19/hr
Outbound and inbound call center experience * Must have experience writing a business e-mail * Strong phone etiquette * Ability to multitask * Experience with MS Word, Excel, and Outlook * Ability to ...
Quick apply
Be Seen First
Customer Service Representative
Coventry, RI · On-site
$18.50 - $19/hr
Outbound and inbound call center experience * Must have experience writing a business e-mail * Strong phone etiquette * Ability to multitask * Experience with MS Word, Excel, and Outlook * Ability to ...
Part Time Call Center Representative (30+ Hours)
Franklin, MA · On-site
$16.25 - $20.25/hr
Call Center Representative At Rockland Trust, we believe that each relationship matters - and that ... Handle a high volume of inbound and outbound customer calls professionally and courteously.
Part Time Call Center Representative (30+ Hours)
Franklin, MA · On-site
$16.25 - $20.25/hr
Call Center Representative At Rockland Trust, we believe that each relationship matters - and that ... Handle a high volume of inbound and outbound customer calls professionally and courteously.
Facilitate inbound and outbound patient communications, handling an average volume of 80 to 100 ... Background in high-volume call handling or medical contact center environments. (preferred)
New
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Facilitate inbound and outbound patient communications, handling an average volume of 80 to 100 ... Background in high-volume call handling or medical contact center environments. (preferred)
New
Pharmacy Technician - Prior Authorization
Woonsocket, RI · On-site +1
$16.75 - $20.25/hr
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Pharmacy Technician - Prior Authorization
Woonsocket, RI · On-site +1
$16.75 - $20.25/hr
Top Skills High-Volume Healthcare Call Center Experience Experience handling a fast-paced inbound call environment. Healthcare customer service experience preferred . Pharmacy Technician Knowledge ...
Inbound Sales Representative (Remote/Eastern Time)
Providence, RI · On-site +1
$74K/yr
Two or more years of experience in inside sales/inbound call center * History of exceeding sales targets * Ability to multitask; simultaneously talk on the phone and take notes on the computer
Inbound Sales Representative (Remote/Eastern Time)
Providence, RI · On-site +1
$74K/yr
Two or more years of experience in inside sales/inbound call center * History of exceeding sales targets * Ability to multitask; simultaneously talk on the phone and take notes on the computer
Customer Experience Agent
Woonsocket, RI · On-site
$14.75 - $20/hr
High school diploma or general education (GED). * 1+ years of heavy inbound call volume customer service or call center experience * Ability to communicate clearly and professionally. * Maintain a ...
Customer Experience Agent
Woonsocket, RI · On-site
$14.75 - $20/hr
High school diploma or general education (GED). * 1+ years of heavy inbound call volume customer service or call center experience * Ability to communicate clearly and professionally. * Maintain a ...
Our Customer Service Representatives - Call Center associates are friendly, energetic individuals ... Manage and answer a large amounts of inbound and outbound calls and electronic messages in a ...
Our Customer Service Representatives - Call Center associates are friendly, energetic individuals ... Manage and answer a large amounts of inbound and outbound calls and electronic messages in a ...
Call Center Contact Associate
Providence, RI · On-site
$18 - $25.82/hr
Manage large volumes of inbound and outbound calls in a timely manner. * Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions ...
Call Center Contact Associate
Providence, RI · On-site
$18 - $25.82/hr
Manage large volumes of inbound and outbound calls in a timely manner. * Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions ...
Overnight Inbound Call Center information
See Cranston, RI salary details
$12.46 - $13.38
4% of jobs
$13.38 - $14.30
9% of jobs
$14.30 - $15.22
11% of jobs
$15.26 is the 25th percentile. Wages below this are outliers.
$15.22 - $16.14
19% of jobs
The median wage is $16.44 / hr.
$16.14 - $17.06
21% of jobs
$17.91 is the 75th percentile. Wages above this are outliers.
$17.06 - $17.98
12% of jobs
$17.98 - $18.89
15% of jobs
$18.89 - $19.81
5% of jobs
$19.81 - $20.73
3% of jobs
$20.73 - $21.65
0% of jobs
$21.65 - $22.57
1% of jobs
$12
$16
$22
How much do overnight inbound call center jobs pay per hour?
As of Aug 21, 2026, the average hourly pay for overnight inbound call center in Cranston, RI is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $17.88 per hour, depending on experience, location, and employer.
What is the difference between Overnight Inbound Call Center vs Customer Service Representative?
| Aspect | Overnight Inbound Call Center | Customer Service Representative |
|---|---|---|
| Work Hours | Typically overnight shifts, often 10 PM to 6 AM | Daytime or flexible hours, depending on employer |
| Work Environment | Call center setting, often in a shared office space | Varies; call centers, retail, or office environments |
| Required Skills | Communication, patience, problem-solving, basic tech skills | Communication, problem-solving, customer interaction skills |
| Certifications | Generally none required; some roles may prefer customer service training | Often none required; customer service experience preferred |
Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.
What are the most commonly searched types of Inbound Call Center jobs in Cranston, RI?
The most popular types of Inbound Call Center jobs in Cranston, RI are:
What cities near Cranston, RI are hiring for Overnight Inbound Call Center jobs?
Cities near Cranston, RI with the most Overnight Inbound Call Center job openings:
Job description
HIRING NOW – MEDICAL CALL CENTER
We are seeking an efficient, patient-focused Call Center - Ambulatory Contact Associate to join a busy Specialty Care department focusing on non-surgical specialties (Dermatology and Urology). In this high-volume role, you will be responsible for handling inbound and outbound calls, scheduling patient appointments, and processing referrals.
Location: Providence, RI (Onsite)
Pay Rate: $23.00 / hour
Schedule: Monday – Friday | 8:00 AM – 5:00 PM
- Training Schedule: 8:00 AM – 4:30 PM (First ~2 weeks)
Key Responsibilities
- Process a high volume of inbound and outbound patient calls (80–100 calls/day).
- Utilize Epic to accurately schedule patient appointments, process referrals, and maintain patient records.
- Maintain exceptional customer service standards while navigating fast-paced clinical scheduling workflows.
- Collaborate effectively with team leaders and management to meet daily department service targets.
Important Requirement:
Candidates must have prior hands-on experience with Epic electronic health records software to be considered for this position.
Key Performance Metrics
- Call Volume: Capability to comfortably handle 80–100 calls per day.
- Service Level Target: Answer 80% of incoming calls in 30 seconds or less.
- Schedule Adherence: Maintain "Available" status for >85% of logged-in time (unavailable/auxiliary time capped at <20%).
Qualifications & Requirements
- Prior background in a high-volume healthcare call center or clinical front-office setting.
- Direct experience working within Epic (scheduling/referral processing).
- Strong verbal communication skills, high empathy, and professionalism over the phone.
- Excellent attendance, punctuality, and dedication to maintaining active phone status during operational hours.
TO APPLY: Email Resume to: claudia.mendoza@randstadusa.com
If this job is not for you, feel free to refer a friend
Skills
- Call Center
- Call Center Support
- Telephone Etiquette
- EPIC
- CRM
- Medical Terminology
- Medical Software
- Empathy
- CPT Codes
- Patient Scheduling
- HIPAA
- EHR/Epic
- EMR
- registering patients
- Patient Support
- medical
- medical front desk
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
About Randstad USA
Sourced by ZipRecruiter
Our business is supporting business productivity, from matching the right people with great jobs to custom project solutions and consulting. We use innovative technologies and a passion for people to provide you with the best experience possible. We provide outsourcing, staffing, consulting and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing. We can’t wait to tell you all about it.
Industry
Recruiting and staffing services
Company size
5,001 - 10,000 Employees
Headquarters location
Minneapolis, MN, US