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Home Based Inbound Call Center Jobs in Cranston, RI

Randstad

CALL CENTER - MEDICAL

Providence, RI

$23/hr

In this high-volume role, you will be responsible for handling inbound and outbound calls ... Pay offered to a successful candidate will be based on several factors including the candidate ...

New

Collabera

Call center representative

Warwick, RI

$16 - $20/hr

This position will be in Metlfe Long-Term Care and Voluntary Benefits Position will handle inbound ... Previous Call Center experience preferred Release Comments: The department hours are 8am - 11pm, so ...

Flagship Staffing Services

Be Seen First

Customer Service Representative

Coventry, RI · On-site

$18.50 - $19/hr

Outbound and inbound call center experience * Must have experience writing a business e-mail * Strong phone etiquette * Ability to multitask * Experience with MS Word, Excel, and Outlook * Ability to ...

Apex Systems

Call Center Representative

Lincoln, RI

$15 - $18.75/hr

Provide call center based technical support to store locations, vendors and staff. Serve as first level support for troubleshooting of issues encountered in store rollouts. Rollouts may include POS ...

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Home Based Inbound Call Center information

See Cranston, RI salary details

$12

$16

$22

How much do home based inbound call center jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for home based inbound call center in Cranston, RI is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $17.88 per hour, depending on experience, location, and employer.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are the most commonly searched types of Inbound Call Center jobs in Cranston, RI?

The most popular types of Inbound Call Center jobs in Cranston, RI are:

Home Based Inbound Call Center jobs near you

CALL CENTER - MEDICAL

Randstad

Providence, RI

$23/hr

Full-time

Posted 2 days ago

New

Job description

HIRING NOW – MEDICAL CALL CENTER

We are seeking an efficient, patient-focused Call Center - Ambulatory Contact Associate to join a busy Specialty Care department focusing on non-surgical specialties (Dermatology and Urology). In this high-volume role, you will be responsible for handling inbound and outbound calls, scheduling patient appointments, and processing referrals.

Location: Providence, RI (Onsite)

Pay Rate: $23.00 / hour

Schedule: Monday – Friday | 8:00 AM – 5:00 PM

  • Training Schedule: 8:00 AM – 4:30 PM (First ~2 weeks)

Key Responsibilities

  • Process a high volume of inbound and outbound patient calls (80–100 calls/day).
  • Utilize Epic to accurately schedule patient appointments, process referrals, and maintain patient records.
  • Maintain exceptional customer service standards while navigating fast-paced clinical scheduling workflows.
  • Collaborate effectively with team leaders and management to meet daily department service targets.

Important Requirement:

Candidates must have prior hands-on experience with Epic electronic health records software to be considered for this position.

Key Performance Metrics

  • Call Volume: Capability to comfortably handle 80–100 calls per day.
  • Service Level Target: Answer 80% of incoming calls in 30 seconds or less.
  • Schedule Adherence: Maintain "Available" status for >85% of logged-in time (unavailable/auxiliary time capped at <20%).

Qualifications & Requirements

  • Prior background in a high-volume healthcare call center or clinical front-office setting.
  • Direct experience working within Epic (scheduling/referral processing).
  • Strong verbal communication skills, high empathy, and professionalism over the phone.
  • Excellent attendance, punctuality, and dedication to maintaining active phone status during operational hours.

TO APPLY: Email Resume to: claudia.mendoza@randstadusa.com

If this job is not for you, feel free to refer a friend


Skills

  • Call Center
  • Call Center Support
  • Telephone Etiquette
  • EPIC
  • CRM
  • Medical Terminology
  • Medical Software
  • Empathy
  • CPT Codes
  • Patient Scheduling
  • HIPAA
  • EHR/Epic
  • EMR
  • registering patients
  • Patient Support
  • medical
  • medical front desk

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.

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About Randstad USA

Sourced by ZipRecruiter

Our business is supporting business productivity, from matching the right people with great jobs to custom project solutions and consulting. We use innovative technologies and a passion for people to provide you with the best experience possible. We provide outsourcing, staffing, consulting and workforce solutions within the areas of engineering, accounting and finance, healthcare, human resources, IT, legal, life sciences, manufacturing and logistics, office and administration and sales and marketing. We can’t wait to tell you all about it.

Industry

Recruiting and staffing services

Company size

5,001 - 10,000 Employees

Headquarters location

Minneapolis, MN, US

View All Randstad USA Jobs