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Overnight Inbound Call Center Jobs in Connecticut

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Overnight Inbound Call Center information

What is the difference between Overnight Inbound Call Center vs Customer Service Representative?

AspectOvernight Inbound Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, depending on employer
Work EnvironmentCall center setting, often in a shared office spaceVaries; call centers, retail, or office environments
Required SkillsCommunication, patience, problem-solving, basic tech skillsCommunication, problem-solving, customer interaction skills
CertificationsGenerally none required; some roles may prefer customer service trainingOften none required; customer service experience preferred

Both roles involve assisting customers via phone, but Overnight Inbound Call Center jobs focus on overnight shifts in call center environments, while Customer Service Representatives may work during regular hours in various settings. The skills and certifications are similar, but shift timings and work environments differ.

What are the most commonly searched types of Inbound Call Center jobs in Connecticut? The most popular types of Inbound Call Center jobs in Connecticut are:
What cities in Connecticut are hiring for Overnight Inbound Call Center jobs? Cities in Connecticut with the most Overnight Inbound Call Center job openings:
Overnight Inbound Call Center jobs near you

Call Center Representatives - West Hartford, CT (not sales based)

CQ Partners

West Hartford, CT

$16.25 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

Busy Ophthalmology practice with 10 locations in CT, looking for Call Center Associates to join our team in East Hartford. The call center customer service associate is a liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effectively solving patient issues, complaints, and inquiries, keeping patient satisfaction at the core of every decision and behavior. Provide general office support with a variety of clerical activities and related tasks.

Duties and Responsibilities:

Essential responsibilities include but are not limited to:

  • Managing large amounts of inbound calls in a timely manner

  • Route calls to appropriate resources

  • Identify patient needs and clarify information provided

  • Research issues and provide solutions and/or alternatives

  • Enter patient information into EMR; obtain and verify patient demographics

  • Update existing patient information

  • Scan documentation into the patient’s electronic chart

  • Schedule appointments

  • Verify insurance benefits and co-payments

Required Skills/Abilities:

  • Ability to handle call volume with grace and a friendly customer service attitude

  • Willingness to learn new skills within 6-month period

  • Available to work Monday through Friday, as well as occasional Saturdays

  • Excellent data entry and typing skills

  • Superb customer service skills

  • Excellent active listening, problem solving, verbal & written communication skills

  • Strong interpersonal and organizational skills

  • Adaptability to differing personality types

  • Ability to multi-task, manage time effectively and prioritize tasks

  • Dedication to teamwork and maintaining confidentiality

Bilingual (Spanish) reading, writing, and speaking skills are a plus

Ophthalmology experience preferred but not required


Education and Experience:

  • High School diploma or equivalent

Benefits:

  • 401K (Profit Sharing Plan)

  • Dental Insurance

  • Employee Perk Discounts

  • Health Insurance

  • Life Insurance

  • Paid Time Off/Holidays

  • Employee Referral Program

  • Uniform Allowance

  • Vision Insurance