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Job Title: ASC IT Systems Engineer

Job Description

Summary

The ASC Systems Engineer is responsible for providing hands-on IT support, technical coordination, and network connectivity services for Ambulatory Surgery Centers (ASCs). This role serves as the primary ITS representative for the ASCs, supporting day-to-day technology needs, ensuring reliable connectivity for clinical and surgical systems, and coordinating with internal ITS teams, vendors, biomedical teams, and ASC leadership.

This position requires a technically capable, service-oriented professional who understands the unique operational needs of a surgery center. The role combines field service, endpoint support, network troubleshooting, surgical equipment connectivity, vendor coordination, and clinical workflow awareness.

Responsibilities

ASC Technology Support

• Serve as the primary ITS point of contact for assigned Ambulatory Surgery Centers
• Provide on-site and remote technical support for desktops, laptops, printers, scanners, mobile devices, phones, badge readers, AV equipment, and other end-user technologies
• Troubleshoot hardware, software, peripheral, and connectivity issues in a timely and professional manner
• Support clinical and administrative systems used within the ASC environment
• Ensure technology issues are documented, escalated, and resolved according to ITS standards

Surgical Equipment Connectivity

• Assist with connecting surgical, imaging, anesthesia, monitoring, and other clinical equipment to the network
• Coordinate with vendors, biomedical engineering, network teams, and security teams to ensure equipment communicates properly and securely
• Support device configuration, IP addressing, VLAN assignment, connectivity testing, and basic network validation
• Troubleshoot communication issues between surgical equipment, clinical systems, servers, and network infrastructure
• Maintain awareness of clinical workflows and minimize disruption to patient care and surgical operations

Network and Infrastructure Support

• Perform field-level troubleshooting of network connectivity, wireless coverage, switches, cabling, ports, and related infrastructure
• Assist with installation, replacement, and validation of network-connected devices
• Partner with network engineering teams to support ASC buildouts, upgrades, moves, expansions, and equipment changes
• Validate that systems and devices are properly connected, labeled, documented, and functioning as expected
• Support basic telecom, paging, and communication systems within ASC locations

Project and Vendor Coordination

• Participate in ASC technology projects, including new site openings, renovations, system upgrades, and equipment implementations
• Coordinate with third-party vendors for installs, service calls, testing, and troubleshooting
• Ensure vendor-installed systems meet organizational IT standards for connectivity, security, documentation, and supportability
• Provide technical input during planning discussions for ASC technology needs
• Communicate project status, risks, and support needs to ITS leadership and ASC stakeholders

Documentation and Standards

• Maintain accurate documentation of ASC technology assets, network connections, device configurations, support procedures, and site-specific details.
• Follow ITS standards for change management, cybersecurity, ticketing, asset management, and incident response.
• Identify recurring issues and recommend improvements to increase reliability and support efficiency.
• Support compliance with HIPAA, JCAHO, AAAHC, information security, and organizational technology policies.
• Maintain a clean and safe work environment
• Other duties as assigned

Requirements

Education

• Degree in Information Technology, Computer Science, Networking, or related field preferred

Certifications/Licensure

• Certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, or similar are preferred

Experience

• 3 or more years of hands-on IT support, field service, desktop support, network support, or clinical technology support experience

Technical Skills

• Experience troubleshooting Windows workstations, printers, peripherals, mobile devices, and network connectivity
• Working knowledge of TCP/IP, DNS, DHCP, VLANs, wireless networking, cabling, and basic switch port troubleshooting
• Experience supporting Ambulatory Surgery Centers, hospitals, clinics, or other healthcare environments
• Experience connecting or supporting surgical, imaging, anesthesia, monitoring, or other clinical equipment
• Familiarity with biomedical equipment workflows and vendor coordination
• Experience with ITSM or ticketing systems such as ServiceNow, Zendesk, or similar platforms
• Familiarity with Google Workspace, Active Directory, endpoint management tools, and remote support platforms

Soft Skills

• Ability to work directly with clinical staff, vendors, and technical teams in a fast-paced healthcare environment
• Strong customer service, communication, documentation, and problem-solving skills
• Ability to travel to IBJI ASC locations as needed

Physical Requirements

• Ability to work on-site in ASC environments including donning surgical PPE (including full sterile suit aka “bunny suit”)
• Ability to lift, move, or install IT equipment as needed
• Ability to access network closets, workstations, clinical areas, and equipment rooms
• May require occasional after-hours or weekend work for planned maintenance, upgrades, go-lives, or urgent support
• Stand or sit for extended periods of time

This description is intended to provide only basic guidelines for meeting job requirements. Duties and responsibilities, experience, qualifications, skills, supervisory relationship, physical/mental demands, and environmental/ working conditions may change as needs evolve.

Base salary offers for this position may vary based on factors such as location, skills and relevant experience. We offer the following benefits to those who are benefit eligible (30+ hours a week): medical, dental, vision, life and AD&D insurance, long and short term disability, 401k program with company match and profit sharing, wellness program, health savings accounts, flexible savings accounts, ID protection plan and accident, critical illness and hospital benefits. In addition, we offer paid holidays and paid time off.

Illinois Bone and Joint Institute, LLC is an equal opportunity employer. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, age, sex, national origin, disability status, military or veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by federal, state or local laws. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment.