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Overnight Global Customer Service Jobs in Rochester, MN

ASM Global

Guest Service Representative

Rochester, MN · On-site

$13.50 - $16.50/hr

Paid Sick Leave Summary The Guest Services Representative serves as a customer service professional ... Lori Gittus ASM Global -- Mayo Civic Center 30 Civic Center Drive, SE, Rochester, MN 55904.

ASM Global

Guest Service Representative

Rochester, MN · On-site

$13.50 - $16.50/hr

Paid Sick Leave Summary The Guest Services Representative serves as a customer service professional ... Lori Gittus ASM Global -- Mayo Civic Center 30 Civic Center Drive, SE, Rochester, MN 55904.

Tjx

Customer experience coordinator

Rochester, MN · On-site

$16 - $16.50/hr

Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ ... Role models outstanding customer service. * Creates a positive internal and external customer ...

Tjx

PT Customer experience coordinator

Rochester, MN

$16 - $16.50/hr

Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores-TJ ... Role models outstanding customer service. * Creates a positive internal and external customer ...

Marshalls

PT Customer experience coordinator

Rochester, MN · On-site

$16 - $16.50/hr

Whether you're working in our four global Home Offices, Distribution Centers or Retail Stores--TJ ... Role models outstanding customer service. Creates a positive internal and external customer ...

Bonded Filter Company

Service Tech

Rochester, MN · On-site

... and overnight travel. Preferred Qualifications * One or more years of experience in field service, installation, maintenance, route-based service, or another customer-facing technical role.

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Overnight Global Customer Service information

See Rochester, MN salary details

$10

$19

$27

How much do overnight global customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for overnight global customer service in Rochester, MN is $19.11, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $21.25 per hour, depending on experience, location, and employer.

What is overnight global customer service?

Overnight Global Customer Service refers to customer support teams that operate during nighttime hours to assist clients and customers from different time zones around the world. These professionals handle inquiries, troubleshoot issues, and provide information to ensure seamless service 24/7. Their work is essential for businesses with international customers who require support outside standard business hours. Typical responsibilities include answering calls, responding to emails or chats, and resolving problems efficiently, regardless of the time of day.

What are the key skills and qualifications needed to thrive as an overnight global customer service representative?

To thrive as an Overnight Global Customer Service Representative, you need strong communication skills, problem-solving abilities, and familiarity with customer service best practices, often supported by a high school diploma or equivalent. Experience with CRM platforms, ticketing systems, and proficiency in multiple languages or time zones is highly valuable. Patience, adaptability, and resilience under pressure help you excel when handling diverse customer needs during off-peak hours. These skills ensure consistent, effective support to a global customer base and maintain high satisfaction even during overnight shifts.

What are some common challenges faced by overnight global customer service representatives, and how can I prepare for them?

Overnight Global Customer Service representatives often navigate challenges such as managing high call volumes during peak hours, handling inquiries from customers across different time zones and cultures, and maintaining alertness during non-traditional work hours. Success in this role requires strong communication skills, adaptability to diverse customer needs, and effective time management to balance workload and rest. Preparing by familiarizing yourself with global customer service protocols and practicing self-care routines to manage night shifts can help you thrive in this environment.

What is the difference between Overnight Global Customer Service vs Customer Support Specialist?

AspectOvernight Global Customer ServiceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or technical support experience
Work EnvironmentRemote or office; global time zones; 24/7 shiftsOffice or remote; standard business hours or shifts
Industry UsageCustomer service for international clients, logistics, or e-commerceCustomer support across various industries, including tech, retail, and services

Overnight Global Customer Service focuses on providing support across multiple time zones, often requiring international communication skills and flexible hours. Customer Support Specialists typically handle customer inquiries during regular hours within specific industries. While both roles involve assisting customers, Overnight Global Customer Service emphasizes global coverage and shift work, whereas Customer Support Specialists may work more localized hours and industry-specific tasks.

What are the most commonly searched types of Global Customer Service jobs in Rochester, MN?

The most popular types of Global Customer Service jobs in Rochester, MN are:

What are popular job titles related to Overnight Global Customer Service jobs in Rochester, MN?

For Overnight Global Customer Service jobs in Rochester, MN, the most frequently searched job titles are:

What job categories do people searching Overnight Global Customer Service jobs in Rochester, MN look for?

The top searched job categories for Overnight Global Customer Service jobs in Rochester, MN are:

What cities near Rochester, MN are hiring for Overnight Global Customer Service jobs?

Cities near Rochester, MN with the most Overnight Global Customer Service job openings:

Overnight Global Customer Service jobs near you
Infographic showing various Overnight Global Customer Service job openings in Rochester, MN as of June 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 100% In-person job distribution, with an average salary of $39,742 per year, or $19.1 per hour.

Overnight Operations Supervisor - Marriott

Kahler Hotels LLC

Rochester, MN

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Supervise overnight Front Desk to maintain established operational standards and maximize guest service and profit for the hotel.  Assist in working with & training new overnight employees.  Make sure the overnight is staffed properly at each hotel.


ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

  • Help make find and maintain staffing levels at all properties
  • Train, cross-train, and re-train (when necessary) overnight desk/auditors.
  • Help Motivate and Empower all overnight staff
  • Cover shifts when needed
  • Make schedules for the security team
  • Make any corrections and adjustments that need to be done prior to the desk day
  • Maintain that all files and resets on the systems are updated for the next day’s operations—and the dates are changed
  • Make sure audit reports are getting run and distributed to the correct people,
  • Assist Security with any guest issues or disturbances that may arise
  • Ensure all security functions are being done ~~ doors locked, express check outs, hallway checks, noise complaints
  • Any other duties the Front Office Manager or Finance assigns

 

DESIRED COMPETENCIES, WORK SKILLS, AND KNOWDLEGE REQUIRED

To perform the job successfully, an individual should demonstrate the following competencies. Other competencies not listed may be required for specific positions.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.

  • Ability to communicate in English. 
  • Ability to achieve positive guest relations and maximize guest satisfaction. 
  • Ability to guide, coach & hold staff accountable in a positive manner 
  • Ability to enforce all company rules and SOPs.
  • Strong computer skills & have a core business sense

 


EDUCATION AND EXPERIENCE REQUIRED:

  • High School education or equivalent experience preferred
  • Hotel Experience/Customer service
  • Supervisor experience preferred
  • Security experience recommended
  • Valid Driver's License required

Compensation Range:

The compensation for this position is $18.00/hour based on qualifications and experience.

What we offer:

  • Competitive starting wages
  • Health, Dental, Vision and other benefits available after 60 days
  • DailyPay
  • 401k
  • Paid Training
  • Paid PTO
  • Referral program
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants 

Apply