Director Of Customer Service Jobs in Rochester, MN

Pine Haven is a 70 bed long term care facility providing quality nursing care and rehabilitation services for families in our community.

Pine Haven Community offers a rewarding and challenging work environment with opportunity to advance in your career through our scholarship program.

Are you ready for a nursing leadership role? Let us provide you with the training and education to take your nursing career to the next level all while working with an amazing team who truly cares about the residents and each other.

Use your expertise to advance the lives of seniors and nurses, while being supported by an organization who cares like family! We are seeking a Director of nursing to work at our community. The ideal candidate has a passion for the senior citizens and the desire to grow.

The Director of Nursing will be responsible to plan, develop, organize, implement and direct the nursing service department as well as its programs and activities. You will be responsible to develop, maintain, update, and communicate facility, state and federal policies and procedures that govern the daily functions of the facility.

As a leader you will be responsible for nursing care functions, staff development, budgeting functions, customer service and more.

Your education and experience should include the following:

• Registered Nurse who is a graduate of an accredited school of nursing with current state registration. 
• Minimum of 2 years' nursing experience in long term care or related health care setting.

In addition to a creative, fun family-like work environment, we offer an amazing base salary and benefit package.

Interested in joining an AMAZING team of staff who truly cares about the residents and each other? Use your expertise to advance the lives of seniors and nurses, while being supported by an organization who cares like family! We are seeking a Director of nursing to work at our community. The ideal candidate has a passion for the senior citizens and the desire to grow. Do you care about your work, other people and making a difference?

The primary objective of the position within the organization is to provide effective management and sound leadership to the nursing team and function as an active participant in the interdisciplinary management of the facility.  As the Director of Nursing Services, he/she is accountable for creating a team within his/her department that will distinguish itself within this facility and the industry as delivering excellent client based services and resident/family satisfaction.  In addition, the department will operate in accordance with current state and federal regulations and clinical standards of practice.  In this role, the DNS will budget, plan, organize, develop and direct the overall operations of the Nursing Service Department.

Essential Functions

Administrative Function:

• Specifically plan, develop, organize, implement, evaluate and direct the Nursing Service Department in accordance with current rules, regulations and guidelines that govern this long-term facility.
• Specifically develop, maintain and annually update and review written policies and procedures that govern the daily function of the nursing department.
• Assumes responsibility for Standards of Care & Practice set for the facility.
• Make written/oral reports/recommendations to the Administrator as necessary/required, concerning the operation of the Nursing Service Department in your facility.
• Assumes administrative authority, responsibility and accountability in the absence of the Administrator.
• Maintain a reference library (i.e., PDR's, regulations and facility policies) that will assist the department in meeting the day-to-day needs of the resident.
• Develop and maintain the Quality Assurance Program within the Department of Nursing.
• Participate in surveys (inspections) made by authorized agencies.
• Develop, implement and maintain a nursing service organization structure.
• Assumes 24 hours accountability for Nursing Department and delegates a responsible staff member to act on your behalf when absent from the facility.
• Participates in such outside activities as is deemed advantageous to enhance the public relations image of the facility.
• Will follow facility Antibiotic Stewardship program policies and procedures.

Committee Functions:

• Participates on various committees of the facility (i.e., Infection Control, Safety, Quality Assurance, etc.).
• Participates in and attends department head meetings, etc., as scheduled or as may be called.

Nursing Care Functions:

• Participate in selection of residents (or delegates function) for admission to the facility in cooperation with the facility Social Worker and the Administrator.
• Provide the Administrator with information relative to nursing needs of the residents and the department's ability to deliver those services.
• Schedule daily rounds to observe residents and staff to determine if nursing needs are being met.
• Performs Quality Assurance Activities specific to the facility's policies and procedures.

Personnel Functions:

• Assist in the recruitment and selection of personnel assigned to your area of responsibility.
• Determine departmental staffing needs necessary to meet the various departments' schedules and assign a sufficient number of personnel for each tour of duty.
• Recommend to the Administrator the level of and the number to be employed.
• Monitor continuing education, certification of professional and non-professional staff as set by federal and state guidelines to ensure they meet current certification requirements.
• Interpret the department policies and procedures to personnel, residents, visitors and government agencies as necessary.
• Delegate administrative authority, responsibility and accountability to other personnel as deemed necessary to perform their assigned duties.
• Counsel, discipline personnel as necessary.
• Terminate employees when necessary, documenting and coordinating such actions with the Administrator.
• Review and check the competence of personnel and make necessary corrections as required or that may become necessary.
• Coordinates with other department supervisors and ancillary services to assure that care and service can be performed.

Staff Development:

• Coordinate through Staff Development, the planning, conducting, scheduling, etc., of in-service training classes, on-the-job training and orientation programs for nursing service personnel.
• Specifically, participate in developing, planning, conducting and scheduling in-service training programs that provide instructions on " how to do the job" and ensures a well educated nursing service department.
• Assure that all personnel attend and participate in training for required State and Federal and other appropriate training sessions pertinent to their work

      environment.

Budget & Planning Functions

• Assist in preparing, planning and developing the Department's budget and submit to the Administrator for review, recommendations and approval.
• Maintain current written records of department expenditures and assure that adequate reports/records are maintained to adequately reflect facility      

     operational costs.

Customer Service:

• Participates in Customer Service programs and activities.

Other Duties:

• Adheres to all Safety and Infection control policies and procedures.
• Performs other duties or special assignments as directed by the Administrator.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Work Environment:

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:

1. Prolonged walking, sitting, standing, use of pushing, pulling, bending, and stooping movements.
2. Changes in daily work hours and schedule.
3. May be required to lift up to 50 lbs.

Environment:

Exposure to odors, noise, and toxic/infectious substances.

Need to interact with residents experiencing affective/cognitive disorders.

Need to interact with staff members from varying social, cultural and educational backgrounds.

Schedule:

Full Time Exempt

• Registered Nurse who is a graduate of an accredited school of nursing with current state registration. 
• Minimum of 2 years' nursing experience in long term care or related health care setting.

apply online at www.pinehavencommunity.org for more information call 507-356-8304 ext. 112

https://pinehavencommunity.org/careers/

Equal opportunity provider and employer