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Director Of Customer Service Jobs in Rochester, MN

Ebenezer

Director of Nutrition - SNF

Lake City, MN · On-site

$46K - $53K/yr

The Food & Nutrition Services Director is responsible for the overall coordination and management of the Food & Nutrition Services Department. This role oversees dining services operations, ensures ...

Ebenezer

Director of Nutrition - SNF

Lake City, MN · On-site

$67K - $94K/yr

The Food & Nutrition Services Director is responsible for the overall coordination and management of the Food & Nutrition Services Department. This role oversees dining services operations, ensures ...

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Customer Service Coordinator

Lake City, MN · On-site

$18.75 - $24.25/hr

Today, we produce one of the most complete lines of industrial steel cabinets in the world, along ... CUSTOMER SERVICE COORDINATOR Valley Craft Industries is looking for a enthusiastic Customer Service ...

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ForgeFit

Remote Customer Service Specialist

Rochester, MN · On-site +1

$17.25 - $22.75/hr

About the Role As a Customer Service Specialist, you'll be the voice of ForgeFit, ensuring our customers have a smooth and positive experience from order to installation and beyond. Whether answering ...

Home Depot

Pro Customer Service/Sales

Rochester, MN · On-site

$16.50 - $18.50/hr

The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service ...

Home Depot

Pro Customer Service/Sales

Rochester, MN · On-site

The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service ...

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Showing results 41-60

All JobsOf Customer Service JobsDirector Of Customer Service JobsDirector Of Customer Service Jobs in Rochester, MN

Director Of Customer Service information

See Rochester, MN salary details

$39.6K

$125.4K

$199.7K

How much do director of customer service jobs pay per year?

As of Sep 5, 2026, the average yearly pay for director of customer service in Rochester, MN is $125,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,600.00 and $149,900.00 per year, depending on experience, location, and employer.

What does a director of customer service do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What does a director of customer service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.

What are the key skills and qualifications needed to thrive as a director of customer service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What are some common challenges faced by a director of customer service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What does a director of customer service make?

A director of customer service typically earns a salary ranging from $70,000 to $150,000 annually, depending on the industry, company size, and location. They oversee customer service teams, develop policies, and ensure customer satisfaction, often requiring leadership skills and experience in customer support or management.
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Cities near Rochester, MN with the most Director Of Customer Service job openings:

Director Of Customer Service jobs near you
Infographic showing various Director Of Customer Service job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $125,373 per year, or $60.3 per hour.

Area Director of Sales & Catering

the Chef Agency

Rochester, MN • On-site

$125K - $135K/yr (+ commission)

Full-time

Retirement, PTO

Re-posted 7 days ago

Job description

Location-MN
Salary $125k to 135k
Bonus: Yes
Benefits PTO, M/D/V, 401k, Relo
Relocation: Yes- Prefer Regional Candidates
Our client is seeking an experienced Area Director of Sales & Catering to lead sales, catering, and conference services for multiple hotel properties.
This executive leadership role is responsible for driving revenue growth, developing business strategies, and overseeing the successful execution of group meetings, conferences, weddings, and special events.
Qualifications
  • Excellent communication and relationship-building skills with the ability to collaborate effectively with clients, hotel leadership, and internal teams.
  • Strong sales and marketing expertise with a proven ability to drive revenue through strategic planning, budgeting, revenue management, and business development.
  • Strong understanding of hotel revenue management, including pricing, forecasting, sales strategy, and inventory management.
  • Proven leadership skills with experience building, developing, and leading high-performing teams to achieve business goals.
Responsibilities & Required Disciplines
  • Strategic Leadership & Revenue Generation
  • Sales & Business Development
  • Catering & Conference Services Leadership
  • Financial Management
  • Team Leadership & Development
  • Guest Experience & Service Excellence
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About Chef Agency

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THE MOST TALENTED RECRUITING TEAM IN THE HOSPITALITY INDUSTRY. With our support, you’ll have exclusive access to top-tier clients, a robust candidate database, insight from industry experts, and the necessary training and tools needed to build your book of business. Reach out today, and create your own work-life balance while achieving success in the recruiting world.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

New York, NY, US

Year founded

2013

Social media

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