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Director Of Customer Service Jobs in Rochester, MN

Walgreens

Customer Service Associate

Rochester, MN · On-site

$14.25 - $19.50/hr

Completes resets and revisions as directed. * Assists with separation of food items (e.g., raw ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Walgreens

Customer Service Associate

Rochester, MN

$14.25 - $19.50/hr

Completes resets and revisions as directed. * Assists with separation of food items (e.g., raw ... Provides customer service in the photo area, including digital passport photo service, poster print ...

Minnesota Jobs

Customer Service Associate

Rochester, MN · On-site

$15 - $17.50/hr

Checks in and prices merchandise as required or as directed by store manager or communicated by the ... We will consider employment of qualified applicants with arrest and conviction records. An Equal ...

New

Walgreens

Customer Service Associate

Rochester, MN · On-site

$15 - $17.50/hr

Completes resets and revisions as directed. * Assists with separation of food items (e.g., raw ... Provides customer service in the photo area, including digital passport photo service, poster print ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face ...

U-Haul

Customer Service Representative

Rochester, MN

$11.41 - $12/hr

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face ...

Ebenezer

Director of Nutrition - SNF

Lake City, MN · On-site

$46K - $53K/yr

Culinary Job Summary The Food & Nutrition Services Director is responsible for the overall coordination and management of the Food & Nutrition Services Department. This role oversees dining services ...

Ebenezer

Director of Nutrition - SNF

Lake City, MN · On-site

$67K - $94K/yr

Job Summary The Food & Nutrition Services Director is responsible for the overall coordination and management of the Food & Nutrition Services Department. This role oversees dining services ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face ...

U-Haul

Customer Service Representative

Rochester, MN

$11.41 - $12/hr

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face ...

U-Haul

Customer Service Representative

Rochester, MN · On-site

$11.41 - $12/hr

U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face ...

Paramark Corp.

Director of Human Resources

Rochester, MN · On-site

$70K - $100K/yr

Paramark Real Estate Services is a growing commercial real estate company based in Rochester, MN ... Be customer focused: listen carefully, respond promptly & personalize communications * Bring a ...

Paramark Corp.

Director of Human Resources

Rochester, MN · On-site

$70K - $100K/yr

Paramark Real Estate Services is a growing commercial real estate company based in Rochester, MN ... Be customer focused: listen carefully, respond promptly & personalize communicationsBring a ...

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Showing results 21-40

All JobsOf Customer Service JobsDirector Of Customer Service JobsDirector Of Customer Service Jobs in Rochester, MN

Director Of Customer Service information

See Rochester, MN salary details

$39.6K

$125.4K

$199.7K

How much do director of customer service jobs pay per year?

As of Aug 6, 2026, the average yearly pay for director of customer service in Rochester, MN is $125,373.00, according to ZipRecruiter salary data. Most workers in this role earn between $96,600.00 and $149,900.00 per year, depending on experience, location, and employer.

What are some common challenges faced by a director of customer service, and how can they be addressed?

As a Director of Customer Service, common challenges include managing high customer expectations, maintaining team motivation, and ensuring consistent service quality across all channels. Addressing these challenges often involves implementing robust training programs, fostering a culture of open communication, and leveraging customer feedback to drive continuous improvement. Strong collaboration with other departments, such as sales and product development, is also crucial for identifying and resolving issues proactively and aligning customer service goals with overall business objectives.

What are the key skills and qualifications needed to thrive as a director of customer service, and why are they important?

To thrive as a Director of Customer Service, you need extensive experience in customer service management, strategic planning, and a relevant degree such as business administration or communications. Familiarity with CRM platforms (like Salesforce or Zendesk), data analytics tools, and customer feedback systems is typically required. Strong leadership, problem-solving, and communication skills help drive team performance and foster positive customer relationships. These skills and qualities are essential to deliver exceptional service, achieve organizational goals, and ensure customer satisfaction at scale.

What is the difference between Director Of Customer Service vs Customer Service Manager?

AspectDirector Of Customer ServiceCustomer Service Manager
ResponsibilitiesOversees entire customer service department, develops strategies, sets policiesManages daily customer service operations, supervises staff, handles escalations
Required CredentialsBachelor's degree, leadership experience, customer service backgroundBachelor's degree, customer service experience, team management skills
Work EnvironmentSenior leadership setting, strategic planningOperational environment, team supervision
Industry UsageCommon in larger organizations, corporate settingsWidely used across industries, especially in retail, hospitality, and tech

The main difference between a Director Of Customer Service and a Customer Service Manager lies in scope and strategic focus. The director oversees the entire department and sets long-term goals, while the manager handles daily operations and team supervision. Both roles require customer service experience and leadership skills, but the director's role is more strategic and senior.

What does a director of customer service do?

A director of customer service works to support company goals by building strong, lasting relationships with customers and employees. Customer service is important in many aspects of a business, from operations to strategy and planning to sales, so the director of customer service has a vital role in the success of their company. In this role, you may be in charge of a specific department or team, or you may have responsibilities throughout the company. In either case, your job duties entail helping to build a relationship with a customer to keep them coming back.

What does a director of customer service do?

A Director of Customer Service oversees a company's customer service operations to ensure customer satisfaction and loyalty. They develop and implement strategies, policies, and procedures to improve service quality and efficiency. This role often involves managing a team, analyzing customer feedback, and collaborating with other departments to address customer concerns. The Director also sets performance goals, monitors key metrics, and works to resolve complex issues that escalate beyond frontline staff.
More about Director Of Customer Service jobs
What are popular job titles related to Director Of Customer Service jobs in Rochester, MN? For Director Of Customer Service jobs in Rochester, MN, the most frequently searched job titles are:
What job categories do people searching Director Of Customer Service jobs in Rochester, MN look for? The top searched job categories for Director Of Customer Service jobs in Rochester, MN are:
What cities near Rochester, MN are hiring for Director Of Customer Service jobs? Cities near Rochester, MN with the most Director Of Customer Service job openings:
Director Of Customer Service jobs near you
Infographic showing various Director Of Customer Service job openings in Rochester, MN as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 23% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $125,373 per year, or $60.3 per hour.

Customer Service Associate

Walgreens

Rochester, MN • On-site

$14.25 - $19.50/hr

Other

Re-posted 3 days ago

Walgreens rating

5.5

Company rating: 5.5 out of 10

Based on 2,185 frontline employees who took The Breakroom Quiz

98th of 111 rated pharmacies

Job description

  • Models and delivers a distinctive and delightful customer experience.
  • Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
Customer Experience
  • Engages customers and patients by greeting them and offering assistance with products and services.  Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
Operations
  • Provides customers with courteous, friendly, fast, and efficient service.
  • Recommends items for sale to customer and recommends trade-up and/or companion items.
  • Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
  • Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records.  Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
  • Implements Company asset protection procedures to identify and minimize profit loss.
  • Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
  • Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise.  Completes resets and revisions as directed.
  • Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves).  For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
  • Has working knowledge of store systems and store equipment.
  • Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
  • Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
  • Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Training & Personal Development
  • Attends training and completes PPLs requested by Manager or assigned by corporate.

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