Director Of Customer Service Jobs in Rochester, MN

Chick-fil-A Rochester is growing! On November 6th we opened our 2nd restaurant and are looking for leaders to join our team. Join Chick-fil-A and help us achieve our vision to win hearts by providing uncommon care.

At Chick-fil-A the Senior Director has the responsibility for directing the daily operations of Chick-fil-A, ensuring compliance with company standards and developing future leaders.

Background Profile:

Bachelor's Degree (preferred)

5 years of Leadership experience

Hospitality experience (preferred)

Passion for Chick-fil-A's values - Strive for Excellence, Serve Others First, Show You Care

Duties include the below:

Operations:

• Lead and Support the Mission and Vision Culture.
• Support and influence the restaurant's overall operational and financial goals.
• Work flexible work schedules to support the restaurant's operations and guest demands.
• Available to work 10 hour shifts up to a 50 hour work week.
• Nights and Saturdays are required.
• Ability to open and close the restaurant while performing safe and secure audits.
• Strictly adhere to all Company policies and procedures.
• Hold self and team members accountable to the restaurant dress code, break and lunch meal periods, and discounts policies.
• Maintain a positive working relationship and treat all team members with respect while providing them with direction and feedback.
• Manage cash accountability systems through verifying safe counts, register counts, safe deposits, and opening/closing the day on Inform.
• Lead, follow-up, and participate in daily/weekly/monthly/quarterly cleaning checklists.
• Ensure that Team Leaders/Team Members monitor dining room, restroom, parking lot and overall facility cleanliness.
• Be a Food Safety Ambassador in your work center and on your Director on Duty shifts.
• Participate in Safe Daily Critical(s), ERQAs, and Equipment Temperature Checks.
• Ensure that Team Leaders/Members follow recipes and read tickets to accurately prepare all orders.
• Ensure that Team Leaders/Members work at a pace to maintain restaurant's established speed of service guidelines.
• Addresses guest issues that may arise using the HEARD model, consults with Owner/Operator regarding complex issues.

Development:

• Prepare for and participate in weekly Director leadership meetings.
• Develop your leaders through weekly team connects.
• Participate in weekly Director on Duty shifts in which you will lead the entire restaurant operations during this designated time frame.
• Support a recognition culture by presenting team members with an "uncommon care card" if they are exemplifying the Ear of Corn's Vision and Values.
• Perform team member interviews and select talent for your work center.
• Write and administer 90-Day and annual team member and team leader reviews.
• Prepare and participate in Monthly/Quarterly "Leader Connects" with the Owner/Operator.
• Participate in community engagement events such as school presentations, charitable events, and volunteer opportunities.
• Participate as a Grand Opening Trainer or in other market training opportunities

We are looking for a Senior Director that focuses on our values of striving for excellence, serving others first, and showing you care. We are excited to develop people to pursue greatness in their life. Please join us as we empower you to care for the world!

A job at Chick-fil-A is more than just a job. It's a stepping-stone to a successful future in the world of business. Here are some of the great benefits of working at Chick-fil-A:

It's a Great Place to Work

• At Chick-fil-A, our Operators consider their Senior Directors to be more than just employees; they are a highly valued part of each Chick-fil-A restaurant. Our high retention rate is proof that our team really enjoys working at Chick-fil-A. In addition to that, we strive to offer competitive pay and ensure that you will work in a nurturing environment where you will learn valuable business and people skills.

Work Directly With A Chick-fil-A Operator

• Our Operator, Matt Stockdale, is an independent business person responsible for the operation of Chick-fil-A Ear of Corn. Matt invests time in his Senior Directors by teaching them important business skills for the future including, but not limited to: time management, stewardship, team work, and financial responsibility.

Opportunities for Advancement

• Here at Chick-fil-A Ear of Corn we pride ourselves in our Leadership Development Program. The purpose of this is to provide our leaders with many opportunities and resources for advancement!

Scholarship Opportunities

• While Chick-fil-A, Inc. has awarded scholarships for more than 40 years, the enhanced educational assistance initiative, called Remarkable Futures, increases the amount of scholarships available. Students can receive up to $25,000 as well as access to tuition discounts and other educational benefits at more than 70 colleges and universities nationwide, to help offset the cost of their education.

Closed Sundays

• All Chick-fil-A restaurants are closed on Sundays so you can have a day off to spend with family and friends.

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A may be best known for serving a mean chicken sandwich, hot waffle fries and that oh-so-delicious Chick-fil-A Sauce, but our restaurants are also known for another secret sauce: our friendly team members. Maybe they're happy because of easy access to chicken nuggets, or maybe it's because they simply love serving customers.
We are audacious enough to believe that a restaurant filled with exceptional, passionate team members committed to serving others can make our community a better place to live. If you like the sound of that we'd love to meet you.