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Overnight Email Customer Service Jobs in Reston, VA

Semiserve

Customer Service Representative

Ashburn, VA · On-site

$20 - $23/hr

Customer Service Representative Location: Ashburn, VA Pay: $20.00-$23.00/hour Schedule: Full-Time ... Respond to customer inquiries by phone and email, providing timely and professional support.

Specialty

Customer Service Representative

Leesburg, VA

$16.75 - $23/hr

Customer Service Representative Do you thrive in a fast-paced environment and enjoy helping people ... Be the first point of contact for customers -- in person, by phone, and through email -- ensuring ...

Specialty Company

Customer Service Representative

Leesburg, VA · On-site

$16.25 - $22/hr

Customer Service Representative Do you thrive in a fast-paced environment and enjoy helping people ... Be the first point of contact for customers - in person, by phone, and through email - ensuring ...

Specialty

Customer Service Representative

Leesburg, VA · On-site

$16.25 - $22/hr

Customer Service Representative Do you thrive in a fast-paced environment and enjoy helping people ... Be the first point of contact for customers -- in person, by phone, and through email -- ensuring ...

Specialty

Customer Service Representative

Leesburg, VA · On-site

$16.75 - $23/hr

Customer Service Representative Do you thrive in a fast-paced environment and enjoy helping people ... Be the first point of contact for customers - in person, by phone, and through email - ensuring ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Daily phone and email interaction with customers, vendors, and Employees * Provide customer service that is polite, kind, and friendly. Be prepared to assist in providing best in class service * Able ...

Kolb Electric, Inc

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Daily phone and email interaction with customers, vendors, and Employees * Provide customer service that is polite, kind, and friendly. Be prepared to assist in providing best in class service * Able ...

Kolb Electric

Customer Service Representative

Lorton, VA · On-site

$16.25 - $22/hr

Daily phone and email interaction with customers, vendors, and Employees * Provide customer service that is polite, kind, and friendly. Be prepared to assist in providing best in class service * Able ...

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Overnight Email Customer Service information

See Reston, VA salary details

$10

$19

$28

How much do overnight email customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for overnight email customer service in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is overnight email customer service?

Overnight email customer service refers to providing support to customers via email during nighttime hours, typically outside of regular business times. This role is essential for businesses that serve customers in different time zones or require 24/7 support. Overnight email customer service representatives handle inquiries, resolve issues, and process requests, ensuring that customers receive timely assistance even when the main office is closed. This helps maintain customer satisfaction and keeps business operations running smoothly around the clock.

What are the unique challenges of working overnight shifts in an email customer service role?

Working overnight in email customer service often means you'll be handling inquiries during hours when immediate support from other teams may be limited. This requires a high degree of independence and strong problem-solving skills, as you may need to resolve issues without immediate supervisor input. Additionally, maintaining clear and empathetic written communication is essential, since all interactions are text-based and customers may be in different time zones. You may also be responsible for monitoring and updating internal logs or reports to ensure smooth handoffs to daytime teams.

What are the key skills and qualifications needed to thrive as an overnight email customer service representative?

To thrive as an Overnight Email Customer Service Representative, you need strong written communication skills, attention to detail, and experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Exceptional problem-solving abilities, patience, and the ability to work independently make someone stand out in this position. These skills ensure timely, accurate, and empathetic support for customers during off-hours, maintaining company reputation and customer satisfaction.

What are the most commonly searched types of Email Customer Service jobs in Reston, VA?

The most popular types of Email Customer Service jobs in Reston, VA are:

What cities near Reston, VA are hiring for Overnight Email Customer Service jobs?

Cities near Reston, VA with the most Overnight Email Customer Service job openings:

Overnight Email Customer Service jobs near you

Customer Service Representative

Waste Connections of Canada

Alexandria, VA

$17 - $18/hr

Full-time

Retirement, PTO

Re-posted 18 days ago

Job description

We are looking for a Customer Service Representative to join the team at our Hauling site in Alexandria, LA.

  • Schedule is Monday - Thursday 8:00 a.m.-5:00 p.m., and Friday 8:00 a.m. -4:00 p.m.

  • Pay Range: $17-18/hr. depending on experience.

  • On top of competitive pay, we offer excellent benefits, 401k match $1 per $1 up to 5%, vacation, and year-round work.

JOB RESPONSIBILITIES:

  • Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.

  • Assist customers by phone and in person to receive orders for installation, turn on, discontinuance, or change in service.

  • Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.

REQUIREMENTS:

  • 2+ years of Customer Service experience in a high call volume atmosphere

  • Experience with MS Word, Excel, and Email preferred

  • Excellent organization and communication skills

  • Typing and 10-key skills are required

  • Ability to analyze and solve problems. Gather data, compile information, and prepare reports

#ACBoost

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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