Overnight Email Customer Service Jobs in Reston, VA

Job Title: Email Services Specialist Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Continental US * * * The Opportunity: The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of customer IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.

CACI is looking for an experienced, innovative, and motivated Email Services Specialist to support the mission objectives and needs of the customer, the Defense Intelligence Agency. The position is contingent upon award of the DIA SITE III CIO Infrastructure Services (CIS) contract. Responsibilities: Serves as key member of global, 24/7 operations team to deploy, operate, and maintain efficient Microsoft Exchange and Outlook configurations and associated, retention, archiving, and integrations Monitors email system usage, including verification of proper classification markings, security, and audit capabilities that meet IC and DoDIIS requirements on all network fabrics Monitors and manages availability, resiliency, and reliability of email components and configurations per message delivery SLAs Monitors and maintains inbound and outbound connections to other email systems, relays, proxies, and related infrastructure for fault-tolerant, multi-site email delivery Enforces audit, archiving, and retention policies, automations, and storage for email and related content to meet all IC, DoDIIS, DoD, and Federal laws, policies, and regulations Coordinates with other Operations teams on data and storage performance for email services Manages accounts, groups, and policies that incorporate PKI and other (multifactor) authentication schemes for physical, web, and mobile device client applications and their connections to back-end services Analyzes requirements, concepts of operations, and system architectures to deploy, operate, and maintain engineered and tested infrastructure components in line with program vision and objectives Collaborates with Engineering teams and customer stakeholders to refine requirements and ensure availability, reliability, resiliency, and operability objectives are well understood and achievable Executes Tier 3 level activities, including incident analysis and resolution, troubleshooting, break/fix work, and hands-on touch labor for all devices, components, and solutions Monitors and analyzes capacity, performance, and other service-level metrics to maintain optimal user experience and infrastructure utilization, detect trends, and prevent potential errors from becoming incidents or problems Works in small teams or independently to perform schedule and ad hoc maintenance, update, and upgrade activities per authorized service interruption schedules Works with technical writers to develop and maintain knowledge base artifacts, SOPs, documentation, and other operations supporting information Participates in Continual Service Improvement (CSI) and innovation activities; researches new technologies and capabilities, analyzes and articulates to stakeholders the benefits of revisions or evolution of current infrastructure ecosystems Uses Lab facilities to promote incident/problem investigation, resolution, and feasibility of investigation and feasibility of designs and technologies Develops test cases and scripts for Beta and Acceptance tests for all designs and component configurations; uses Lab facilities to ensure complete test coverage and positive outcomes before component for deployment Manages transfer of engineered solutions from Engineering teams throughout Acceptance testing and Blue/Green fielding Coordinates with Engineering personnel for advanced troubleshooting and break/fix services within areas of experience Provides continuous patch management for email infrastructure across all networks and security domains Provides information and/or coordinates on approved Plan of Action and Milestones (POA&M) as necessary Aids in creation of content required documentation, reports, and data adhering to schedule, format, and content requirements specified by the contract Qualifications: Required: Must hold a current Top Secret SCI clearance with ability to obtain poly prior to start Microsoft Certified Windows Server Hybrid Administrator Associate DOD 8140 Certification applicable to role (minimum Security+) An AA and 14+ years of experience, BS/BA and 12+ years of experience, MS/MA and 10+ years of experience, or PhD and 8+ years of experience Minimum 6 years of hands-on experience integrating, operating, and maintaining IT hardware and software solutions Willingness to learn new skills and new technologies.

Desired: Degree in Science, Technology, or Engineering Familiarity with IC ITE services and classified environments ITIL 4 Foundation Certification - What You Can Expect: A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy. Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families.

At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. The proposed salary range for this position is: $103,800 - $218,100 CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.