ZipRecruiter

Log In

1

Overnight Email Customer Service Jobs in Reston, VA

Level One Personnel

Customer Service

Rockville, MD · On-site

Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services. * Collects and enters orders for new or additional products or ...

Turn2Partners

Customer Service Representative

Rockville, MD · On-site

$16.25 - $22.25/hr

Customer Service Representative Join an established benefits and financial services organization ... Respond to a steady volume of inbound calls, emails, and voicemail messages. * Provide clear ...

FastSigns

Customer Service Representative

Fairfax, VA · On-site

$16.50 - $22.50/hr

As a CSR, you will use your experience and skills to follow up with leads and ultimately close ... Follows up on new leads and referrals resulting from telephone, marketing, and email activity

CryptoGex

Customer Service Representative

Washington, DC · On-site

$18.50 - $28.50/hr

The Customer Service Representative will act as a key point of contact for event attendees ... Respond to customer inquiries via phone, email, and chat in a timely manner * Provide accurate ...

next page

Showing results 1-20

All JobsEmail Customer Service JobsOvernight Email Customer Service JobsOvernight Email Customer Service Jobs in Reston, VA

Overnight Email Customer Service information

See Reston, VA salary details

$10

$19

$28

How much do overnight email customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for overnight email customer service in Reston, VA is $19.56, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.78 per hour, depending on experience, location, and employer.

What is overnight email customer service?

Overnight email customer service refers to providing support to customers via email during nighttime hours, typically outside of regular business times. This role is essential for businesses that serve customers in different time zones or require 24/7 support. Overnight email customer service representatives handle inquiries, resolve issues, and process requests, ensuring that customers receive timely assistance even when the main office is closed. This helps maintain customer satisfaction and keeps business operations running smoothly around the clock.

What are the unique challenges of working overnight shifts in an email customer service role?

Working overnight in email customer service often means you'll be handling inquiries during hours when immediate support from other teams may be limited. This requires a high degree of independence and strong problem-solving skills, as you may need to resolve issues without immediate supervisor input. Additionally, maintaining clear and empathetic written communication is essential, since all interactions are text-based and customers may be in different time zones. You may also be responsible for monitoring and updating internal logs or reports to ensure smooth handoffs to daytime teams.

What are the key skills and qualifications needed to thrive as an overnight email customer service representative?

To thrive as an Overnight Email Customer Service Representative, you need strong written communication skills, attention to detail, and experience in customer support, often backed by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is typically required. Exceptional problem-solving abilities, patience, and the ability to work independently make someone stand out in this position. These skills ensure timely, accurate, and empathetic support for customers during off-hours, maintaining company reputation and customer satisfaction.

What are the most commonly searched types of Email Customer Service jobs in Reston, VA?

The most popular types of Email Customer Service jobs in Reston, VA are:

What cities near Reston, VA are hiring for Overnight Email Customer Service jobs?

Cities near Reston, VA with the most Overnight Email Customer Service job openings:

Overnight Email Customer Service jobs near you

Email Services Specialist

CACI International, Inc.

Chantilly, VA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 3 days ago

Job description

Job Title: Email Services Specialist
Job Category: Information Technology
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI
Employee Type: Regular
Percentage of Travel Required: Up to 10%
Type of Travel: Continental US
* * *
The Opportunity:
The CIS program supports our intelligence customer deliver IT services to conduct its globally distributed operations. We are driving an exciting technological transformation of customer IT services by leading the design, development, implementation, and operation of cutting-edge solutions. This includes continuous service improvement through the modernization of IT system infrastructure.
CACI is looking for an experienced, innovative, and motivated Email Services Specialist to support the mission objectives and needs of the customer, the Defense Intelligence Agency. The position is contingent upon award of the DIA SITE III CIO Infrastructure Services (CIS) contract.
Responsibilities:
  • Serves as key member of global, 24/7 operations team to deploy, operate, and maintain efficient Microsoft Exchange and Outlook configurations and associated, retention, archiving, and integrations
  • Monitors email system usage, including verification of proper classification markings, security, and audit capabilities that meet IC and DoDIIS requirements on all network fabrics
  • Monitors and manages availability, resiliency, and reliability of email components and configurations per message delivery SLAs
  • Monitors and maintains inbound and outbound connections to other email systems, relays, proxies, and related infrastructure for fault-tolerant, multi-site email delivery
  • Enforces audit, archiving, and retention policies, automations, and storage for email and related content to meet all IC, DoDIIS, DoD, and Federal laws, policies, and regulations
  • Coordinates with other Operations teams on data and storage performance for email services
  • Manages accounts, groups, and policies that incorporate PKI and other (multifactor) authentication schemes for physical, web, and mobile device client applications and their connections to back-end services
  • Analyzes requirements, concepts of operations, and system architectures to deploy, operate, and maintain engineered and tested infrastructure components in line with program vision and objectives
  • Collaborates with Engineering teams and customer stakeholders to refine requirements and ensure availability, reliability, resiliency, and operability objectives are well understood and achievable
  • Executes Tier 3 level activities, including incident analysis and resolution, troubleshooting, break/fix work, and hands-on touch labor for all devices, components, and solutions
  • Monitors and analyzes capacity, performance, and other service-level metrics to maintain optimal user experience and infrastructure utilization, detect trends, and prevent potential errors from becoming incidents or problems
  • Works in small teams or independently to perform schedule and ad hoc maintenance, update, and upgrade activities per authorized service interruption schedules
  • Works with technical writers to develop and maintain knowledge base artifacts, SOPs, documentation, and other operations supporting information
  • Participates in Continual Service Improvement (CSI) and innovation activities; researches new technologies and capabilities, analyzes and articulates to stakeholders the benefits of revisions or evolution of current infrastructure ecosystems
  • Uses Lab facilities to promote incident/problem investigation, resolution, and feasibility of investigation and feasibility of designs and technologies
  • Develops test cases and scripts for Beta and Acceptance tests for all designs and component configurations; uses Lab facilities to ensure complete test coverage and positive outcomes before component for deployment
  • Manages transfer of engineered solutions from Engineering teams throughout Acceptance testing and Blue/Green fielding
  • Coordinates with Engineering personnel for advanced troubleshooting and break/fix services within areas of experience
  • Provides continuous patch management for email infrastructure across all networks and security domains
  • Provides information and/or coordinates on approved Plan of Action and Milestones (POA&M) as necessary
  • Aids in creation of content required documentation, reports, and data adhering to schedule, format, and content requirements specified by the contract

Qualifications:
Required:
  • Must hold a current Top Secret SCI clearance with ability to obtain poly prior to start
  • Microsoft Certified Windows Server Hybrid Administrator Associate
  • DOD 8140 Certification applicable to role (minimum Security+)
  • An AA and 14+ years of experience, BS/BA and 12+ years of experience, MS/MA and 10+ years of experience, or PhD and 8+ years of experience
  • Minimum 6 years of hands-on experience integrating, operating, and maintaining IT hardware and software solutions
  • Willingness to learn new skills and new technologies.

Desired:
  • Degree in Science, Technology, or Engineering
  • Familiarity with IC ITE services and classified environments
  • ITIL 4 Foundation Certification

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$103,800 - $218,100
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Apply