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Overnight Customer Support Jobs in Raleigh, NC (NOW HIRING)

Bass Pro Shops

Overnight Task Team

Cary, NC · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Supports OMNI fulfillment during peak business. * Demonstrates exceptional customer service and ensures a pleasant shopping experience for all guests. * ALL OTHER DUTIES AS ASSIGNED EXPERIENCE ...

Lowe's

Warehouse Part Time Overnight

Garner, NC · On-site

$14.25 - $17/hr

  • Medical

  • Retirement

You'll spend most of your shift on your feet, working mornings, afternoons, evenings, or overnight ... customers, answering questions, and offering support during projects Stock merchandise by unloading ...

Lowe's

Warehouse Part Time Overnight

Chapel Hill, NC · On-site

$13.50 - $16.25/hr

  • Medical

  • Retirement

You'll spend most of your shift on your feet, working mornings, afternoons, evenings, or overnight ... Deliver SMART customer service by assisting customers, answering questions, and offering support ...

Lowe's

Warehouse Part Time Overnight

Cary, NC · On-site

$14.75 - $17.50/hr

  • Medical

  • Retirement

You'll spend most of your shift on your feet, working mornings, afternoons, evenings, or overnight ... Deliver SMART customer service by assisting customers, answering questions, and offering support ...

Walmart

(USA) Overnight Stocking Coach, Non-Complex

Morrisville, NC · On-site

$65K - $100K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and ...

Empire Marketing Strategies, Inc

Retail Specialist

Raleigh, NC · On-site

$45K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Support and Training * Other Administrative Duties * Physical Requirements Core Functions ... Additional travel as needed, which may include overnight stays. * Prolonged periods of standing ...

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Showing results 21-40

All JobsCustomer Support JobsOvernight Customer Support JobsOvernight Customer Support Jobs in Raleigh, NC

Overnight Customer Support information

See Raleigh, NC salary details

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How much do overnight customer support jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for overnight customer support in Raleigh, NC is $18.66, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.34 per hour, depending on experience, location, and employer.

What does an overnight customer support representative do?

An Overnight Customer Support representative assists customers with their inquiries, issues, or service needs during non-standard business hours, typically overnight. They handle phone calls, emails, or live chats to resolve problems, answer questions, and ensure customer satisfaction when most daytime staff are unavailable. This role is essential for businesses that operate 24/7 or have customers in different time zones, ensuring continuous support and smooth operations throughout the night.

What are the key skills and qualifications needed to thrive as an overnight customer support representative?

To thrive as an Overnight Customer Support representative, you need excellent problem-solving skills, strong written and verbal communication abilities, and prior customer service experience. Familiarity with ticketing systems like Zendesk or Freshdesk, as well as CRM software, is typically required. Patience, resilience, and the ability to work independently during off-hours are important soft skills in this role. These qualifications ensure prompt, effective assistance to customers and maintain high service quality during overnight shifts when resources may be limited.

What are some common challenges faced in an overnight customer support role, and how can they be managed?

Working overnight shifts in customer support can present unique challenges such as managing fatigue, staying alert during quiet hours, and handling escalated issues with limited immediate supervision. To manage these challenges, it’s important to establish a consistent sleep schedule, utilize available resources and documentation, and communicate proactively with daytime teams to ensure seamless handoffs. Many companies offer training and support systems to help overnight staff stay connected and effective, making it critical to take advantage of these resources.

What is the difference between Overnight Customer Support vs Customer Service Representative?

AspectOvernight Customer SupportCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, usually regular business hours
Work EnvironmentRemote or call center, focused on night shiftsOffice or remote, during standard business hours
Required SkillsStrong communication, problem-solving, night shift staminaCommunication, patience, daytime availability
Industry UsageCustomer support for global or 24/7 servicesGeneral customer service across various industries

Overnight Customer Support and Customer Service Representative roles share core communication skills but differ mainly in work hours and environment. Overnight Customer Support focuses on night shifts, often in call centers or remotely, serving clients outside regular hours. Customer Service Representatives typically work during daytime hours, providing support during standard business hours. Both roles require strong communication skills, but the shift timing and work environment distinguish them.

What is overnight customer support?

Overnight customer support is a job where representatives provide assistance to customers outside regular business hours, typically during the night shift. It often involves handling inquiries via phone, chat, or email, and requires good communication skills and familiarity with support tools. This role ensures 24/7 service availability for customers.

What are the most commonly searched types of Customer Support jobs in Raleigh, NC?

The most popular types of Customer Support jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Overnight Customer Support jobs?

Cities near Raleigh, NC with the most Overnight Customer Support job openings:

Overnight Customer Support jobs near you
Infographic showing various Overnight Customer Support job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,811 per year, or $18.7 per hour.

Field Specialist - RYOBI Experience Team (Remote Raleigh Area)

SNAP Diagnostics

Raleigh, NC

Full-time

Re-posted 13 days ago

Job description

Job Description:

Techtronic Industries Power Equipment, a subsidiary of TTI, has an opening for a Field Specialist - RYOBI Experience Team to be responsible for providing best-in-class support for TTI brand riding mower programs by professionally engaging customers and service centers in the field to expand the riding mower program. This includes covering a territory to diagnose and repair riding mower units in the field, training and recruiting service centers, and working closely with the engagement center in Anderson, S.C.

Primary Responsibilities

  • Responsible for a covering a large territory for riding mower customer support

  • Diagnosing and repairing TTI riding mowers in the field

  • Recruiting and training new service centers for riding mower repair programs

  • Training existing service centers within territory on current and new riding mowers

  • Being a subject matter expert on riding mower programs

  • Visiting customer residences to diagnose and repair mowers

  • Visiting service centers when needed for repair assistance

  • Keeping constant communication channels open with all TTI parties

  • Conduct phone support for customer and service centers when needed

  • Providing performance reports when requested

  • Work with engineering and project management on current issues identified

  • Keep an organized and clean company provided work vehicle and tools

  • Other duties as assigned

Requirements

  • Extensive travel within territory and some overnight stays

  • Must be mechanically inclined - Specific rider repair training will be provided

  • Must be able to problem solve and have critical thinking skills

  • Prior presenting and/or training skills preferred

  • Must demonstrate strong written and oral communication skills

  • Must have the ability and desire to satisfy consumers and end-users with little guidance or management intervention

  • Empathy and ability to relate to customers is necessary

Apply