ZipRecruiter

Log In

1

Overnight Customer Support Jobs in Minnesota (NOW HIRING)

Hy-Vee, Inc.

Overnight Stocker

Plymouth, MN · On-site

$13.50 - $16.80/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Overnight Stocker Job Title:

HyVee

Overnight Stocker

Savage, MN · On-site

$13.50 - $16.80/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Overnight Stocker Job Title:

HyVee

Overnight Stocker

New Ulm, MN

$11.50 - $14.40/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Overnight ...

Hy-Vee, Inc.

Overnight Stocker

Shakopee, MN · On-site

$13.50 - $16.80/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Overnight ...

HyVee

Overnight Stocker

Marshall, MN · On-site

$11.50 - $14.40/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Overnight ...

HyVee

Overnight Stocker

Shakopee, MN

$13.50 - $16.80/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Overnight ...

HyVee

Overnight Stocker

Marshall, MN

$14.50 - $18.15/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Overnight ...

Hy-Vee, Inc.

Overnight Stocker

Marshall, MN · On-site

$11.50 - $14.40/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Overnight ...

HyVee

Overnight Stocker

Marshall, MN

$11.50 - $14.40/hr

We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. Job Title: Overnight ...

HyVee

Overnight Stocker

New Ulm, MN · On-site

$11.50 - $14.40/hr

Overnight Shifts, Must be 18+ - At Hy-Vee our people are our strength. We promise "a helpful smile ... to supporting our customers and each other. Night Stocker Job Title: Night Stocker Department:

next page

Showing results 1-20

All JobsCustomer Support JobsOvernight Customer Support JobsOvernight Customer Support Jobs in Minnesota

Overnight Customer Support information

What does an overnight customer support representative do?

An Overnight Customer Support representative assists customers with their inquiries, issues, or service needs during non-standard business hours, typically overnight. They handle phone calls, emails, or live chats to resolve problems, answer questions, and ensure customer satisfaction when most daytime staff are unavailable. This role is essential for businesses that operate 24/7 or have customers in different time zones, ensuring continuous support and smooth operations throughout the night.

What are the key skills and qualifications needed to thrive as an overnight customer support representative?

To thrive as an Overnight Customer Support representative, you need excellent problem-solving skills, strong written and verbal communication abilities, and prior customer service experience. Familiarity with ticketing systems like Zendesk or Freshdesk, as well as CRM software, is typically required. Patience, resilience, and the ability to work independently during off-hours are important soft skills in this role. These qualifications ensure prompt, effective assistance to customers and maintain high service quality during overnight shifts when resources may be limited.

What are some common challenges faced in an overnight customer support role, and how can they be managed?

Working overnight shifts in customer support can present unique challenges such as managing fatigue, staying alert during quiet hours, and handling escalated issues with limited immediate supervision. To manage these challenges, it’s important to establish a consistent sleep schedule, utilize available resources and documentation, and communicate proactively with daytime teams to ensure seamless handoffs. Many companies offer training and support systems to help overnight staff stay connected and effective, making it critical to take advantage of these resources.

What is the difference between Overnight Customer Support vs Customer Service Representative?

AspectOvernight Customer SupportCustomer Service Representative
Work HoursTypically overnight shifts, often 10 PM to 6 AMDaytime or flexible hours, usually regular business hours
Work EnvironmentRemote or call center, focused on night shiftsOffice or remote, during standard business hours
Required SkillsStrong communication, problem-solving, night shift staminaCommunication, patience, daytime availability
Industry UsageCustomer support for global or 24/7 servicesGeneral customer service across various industries

Overnight Customer Support and Customer Service Representative roles share core communication skills but differ mainly in work hours and environment. Overnight Customer Support focuses on night shifts, often in call centers or remotely, serving clients outside regular hours. Customer Service Representatives typically work during daytime hours, providing support during standard business hours. Both roles require strong communication skills, but the shift timing and work environment distinguish them.

What is overnight customer support?

Overnight customer support is a job where representatives provide assistance to customers outside regular business hours, typically during the night shift. It often involves handling inquiries via phone, chat, or email, and requires good communication skills and familiarity with support tools. This role ensures 24/7 service availability for customers.

What are the most commonly searched types of Customer Support jobs in Minnesota?

The most popular types of Customer Support jobs in Minnesota are:

Overnight Customer Support jobs near you
Infographic showing various Overnight Customer Support job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 17% Part Time, and 8% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution.

Overnight Stocker

Hy-Vee, Inc.

Plymouth, MN • On-site

$13.50 - $16.80/hr

Part-time

Posted 23 days ago

Hy-Vee rating

6.3

Company rating: 6.3 out of 10

Based on 1,666 frontline employees who took The Breakroom Quiz

47th of 123 rated grocery stores

Job description

Additional Considerations (if any):
Overnight Shifts, Must be 18+
-
At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
Job Description:
Overnight Stocker
Job Title: Overnight Stocker
Department: Grocery
FLSA: Hourly
Revision Date: 07/2026
About Hy-Vee
At Hy-Vee, we believe the shortest distance between two people is a smile. We're seeking people with a passion for customer service, a willingness to learn, and a commitment to being part of a team that strives to make our customers' lives easier, healthier and happier.
The Role and Why It's Important
As an Overnight Stocker at Hy-Vee, you'll be an essential part of the overnight crew that keeps our store shelves full, organized, and ready for customers every morning. From unloading trucks and rotating product to tagging shelves and keeping the backroom in order, your work directly shapes the shopping experience our customers count on.
If you enjoy staying active, work well as part of a team, and take pride in a job well done, this could be a great fit for you.
What You'll Do
No two shifts are exactly the same, but here's what you can expect:
  • Deliver outstanding customer service by greeting customers warmly and helping them find what they need
  • Assist customers with finding products, reaching items, carrying heavy purchases, and passing along any feedback or requests to the team
  • Unload trucks, open containers, stock shelves, run overstock on risers, and rotate product to ensure freshness
  • Monitor for mis-picked items, product outs, and wrong deliveries, and report issues accordingly
  • Organize stock for greatest efficiency and clean and restock any damaged items
  • Tag shelves with overstock in the back room and understock drawers
  • Report new or different items to the scanning coordinator for system input
  • Work alongside your teammates to ensure a smooth, efficient overnight operation
  • Maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies
  • Assist in other store areas and take on special projects as needed
  • You'll receive direction and support from: Store Director, Store Manager, Assistant Managers of Health Wellness Home, Perishables, Store Operations, and E-commerce, and Overnight Stock Manager

Your Skills
You don't need prior experience for this role! We'll happily train and support you as you grow. To be successful, you'll need to be able to:
  • Follow written and verbal instructions with confidence
  • Use basic math skills, including fractions, decimals, and percentages
  • Communicate clearly with customers and teammates in a friendly, helpful way
  • Stay organized and keep up with the pace of a busy overnight shift
  • High school diploma or equivalent required; up to six months of similar or related experience preferred

Reporting Relationships
Accountable and Reports to: Store Director, Store Manager, Assistant Managers of Health Wellness Home, Perishables, Store Operations, and E-commerce, and Overnight Stock Manager
Education and Experience
  • High school diploma or equivalent required
  • Up to six months of similar or related work experience preferred

Physical Requirements
  • Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance
  • Continuously stand and walk on hard surfaces for extended periods
  • Where applicable to the role: ability to operate pallet jacks, forklifts, or similar material-handling equipment (required operator certification must be completed prior to independent use)
  • Work in cooler or freezer environments for extended periods
  • Where applicable to the role: ability to safely use sharp knives and blades to cut, trim, or grind product
  • Where applicable to the role, and in accordance with applicable age and legal requirements: operate a cardboard baler or compactor
  • Where applicable to the role: perform repetitive motions associated with dough mixing, scaling, and proofing
  • Ability to unload, lift, stock, and rotate incoming truck freight and merchandise

Working Environment
This is a physically demanding, hands-on role performed primarily during overnight hours. You may encounter daily exposure to dirt, noise, equipment movement hazards, and cleaning chemicals or solvents, with occasional exposure to temperature extremes and potential electrical shock. The role involves working with and around heavy store equipment. Safety is always a priority, and training is provided to help ensure a safe and supportive work environment.
The anticipated hourly starting wage for this position is $13.50 to $16.80 depending on experience.
For information on company benefits visit Benefits | Hy-Vee.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.

What Hy-Vee employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Hy-Vee logo

About Hy-Vee

Sourced by ZipRecruiter

Hy-Vee, based in West Des Moines, IA, US, operates within the supermarket industry. Founded in 1930 by Charles Hyde and David Vredenburg, the company began as a small general store in Beaconsfield, Iowa. Over the years, Hy-Vee has evolved into a network of more than 245 supermarkets across 8 states in the Midwest. They offer a wide range of products and services, including grocery, bakery items, delicatessen, floral, and other specialty departments. With a company motto of “A helpful smile in every aisle”, Hy-Vee's mission is to make each customer's life easier, healthier, and happier. They have received several awards for their commitment to healthy living, customer service and community outreach.

Industry

Retail

Company size

10,000+ Employees

Headquarters location

West Des Moines, IA, US

Year founded

1930

View All Hy-Vee Jobs

Apply