ZipRecruiter

Log In

1

Overnight Customer Service Representative Teleperformance Jobs in Racine, WI

IEWC

Customer Service Representative

New Berlin, WI · On-site

$15.75 - $21.25/hr

Customer Service Representative Job Category: Sales Requisition Number: CUSTO001651 Posted: August 1, 2024 Full-Time Wisconsin New Berlin, WI 53151, USA Description The Customer Service ...

QCHI

Customer Service Representative

West Allis, WI · On-site

$15.50 - $21.25/hr

The Customer Service Representative opportunity is a full time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

next page

Showing results 1-20

All JobsOvernight Customer Service Representative Teleperformance JobsOvernight Customer Service Representative Teleperformance Jobs in Racine, WI

Overnight Customer Service Representative Teleperformance information

See Racine, WI salary details

$9

$17

$25

How much do overnight customer service representative teleperformance jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for overnight customer service representative teleperformance in Racine, WI is $17.63, according to ZipRecruiter salary data. Most workers in this role earn between $14.42 and $19.62 per hour, depending on experience, location, and employer.

What does an Overnight Customer Service Representative at Teleperformance do?

An Overnight Customer Service Representative at Teleperformance is responsible for assisting customers with their inquiries, issues, or concerns during nighttime hours. They communicate with customers via phone, email, or chat, providing support, resolving problems, and ensuring customer satisfaction. The role often involves working in a fast-paced environment, handling a variety of customer requests, and accurately documenting interactions. Strong communication skills and the ability to work independently during overnight shifts are essential for this position.

What are some common challenges faced by Overnight Customer Service Representatives at Teleperformance and how can they be managed?

Overnight Customer Service Representatives at Teleperformance often face challenges such as managing fatigue, staying alert during late hours, and handling a higher volume of urgent customer inquiries. Maintaining a consistent sleep schedule, taking scheduled breaks, and staying hydrated can help manage fatigue. Additionally, Teleperformance provides training and support to help employees effectively resolve issues and collaborate with team leads, ensuring a supportive work environment even during overnight shifts.

What is the difference between Overnight Customer Service Representative Teleperformance vs Customer Support Specialist?

AspectOvernight Customer Service Representative TeleperformanceCustomer Support Specialist
CredentialsHigh school diploma or equivalent; sometimes additional certificationsHigh school diploma or equivalent; relevant certifications optional
Work EnvironmentRemote or call center setting, overnight shiftsOffice or remote, daytime or flexible hours
Employer & IndustryTeleperformance, customer service industryVarious companies, customer support industry
Search & Comparison IntentYesYes

The Overnight Customer Service Representative Teleperformance typically works overnight shifts in a call center or remote setting, focusing on handling customer inquiries for clients of Teleperformance. Customer Support Specialists may work during regular hours and serve a broader range of companies. While both roles require similar credentials, the main differences lie in shift timing, work environment, and employer. Understanding these distinctions helps job seekers find the role that best fits their schedule and career goals.

What are the key skills and qualifications needed to thrive as an Overnight Customer Service Representative at Teleperformance, and why are they important?

To thrive as an Overnight Customer Service Representative at Teleperformance, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer proficiency is typically required. Patience, problem-solving abilities, and the capacity to stay calm under pressure are standout soft skills for this role. These competencies ensure efficient, empathetic service and effective resolution of customer issues during off-peak hours, maintaining the company's reputation and customer satisfaction.
What are the most commonly searched types of Customer Service Representative Teleperformance jobs in Racine, WI? The most popular types of Customer Service Representative Teleperformance jobs in Racine, WI are:
What are popular job titles related to Overnight Customer Service Representative Teleperformance jobs in Racine, WI? For Overnight Customer Service Representative Teleperformance jobs in Racine, WI, the most frequently searched job titles are:
What job categories do people searching Overnight Customer Service Representative Teleperformance jobs in Racine, WI look for? The top searched job categories for Overnight Customer Service Representative Teleperformance jobs in Racine, WI are:
What cities near Racine, WI are hiring for Overnight Customer Service Representative Teleperformance jobs? Cities near Racine, WI with the most Overnight Customer Service Representative Teleperformance job openings:
Overnight Customer Service Representative Teleperformance jobs near you
Overnight Customer Service Representative Bilingual Spanish Preferred

Overnight Customer Service Representative Bilingual Spanish Preferred

PLS

Kenosha, WI • On-site

$15 - $19/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

Overnight Customer Service Representative Bilingual Spanish Preferred

This job is located at 6001 22nd Ave., Suite A, Kenosha, WI 53143

PLS Overview: Why PLS? Because You Deserve Better! PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The "P" comes first, because our customers are at the center of everything we do, and we recognize that it's our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents.

Position Overview

Customer Service Representatives (CSRs) are the primary point of contact with our customers. They are the "face" of PLS. As such, they are accountable for delivering superior customer service. They also educate customers on our company products and services. The CSR is accountable for maintaining company quality standards and complying with all policies and procedures.

Job Responsibilities
  • Providing outstanding customer service to ensure repeat business
  • Educating our customers on our products and services
  • Ensuring all transactions are completed in compliance with federal, state, and local regulations
  • Following company policies and procedures
  • Maintaining a balanced cash drawer
  • Completing all transactions accurately, including cash handling
  • Using our point-of-sale system to access information and process transactions
  • Resolving customer complaints or referring complaints to the Store Manager for resolution
  • Helping to maintain a neat and clean store environment for our customers and team members
  • Performing other duties as instructed by management
Job Requirements
  • Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred
  • Ability, willingness, and comfort to engage with customers
  • Strong verbal communication
  • Ability to offer products and services to customers based on their needs
  • Exceptional attention to detail and ability to multi-task
  • Professional appearance and demeanor
  • Must be honest and have integrity
  • Able to work flexible hours, including early morning, evenings, weekends, and holidays
  • English fluency is required
  • English/Spanish bilingual is a plus
Physical Requirements
  • Must be able to stand for extended periods
  • Ability to lift up to 15 lbs. with little assistance
  • Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels
Benefits

Benefits for eligible team members include medical/dental/vision, 401(k), vacation, opportunities for advancement, and ongoing training.

We strive to demonstrate our Core Values in all positions at PLS: Communication Customer Focus Integrity and Trust Teamwork Results

PLS is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. PLS is a drug-free workplace. PLS provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify your Recruiter or a member of our Human Resources team at talentacquisition@pls247.com to make arrangements. The decision on granting accommodation will be made on a case-by-case basis.

For jobs located in the City of Los Angeles, consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance, qualified applicants with criminal histories will be considered for employment

Apply