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Overnight Call Center Jobs in Springfield, VA (NOW HIRING)

Neighborhood Health

Call Center Representative

Alexandria, VA · On-site

$17 - $21.25/hr

Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by ...

AFCO LLC

Call Center Operator - All Shifts

Bethesda, MD · On-site

$23/hr

The call center is open 24 x 7, 365 days a year and is staffed with a dedicated group of individuals providing voice and data communications, TTY related services, bi-lingual services and acts as a ...

Alphabe Insight Inc

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team in Washington, DC. In this role, you will be an important point of contact for our customers ...

Belcan

Call Center Representative

Sterling, VA · On-site

$18.50/hr

Must have the ability to handle a high level of responsibility and effectively handle high call and ... Must be a US Citizen Experience 2-3 years Contact Center Customer Service * Education: High School ...

New

ClearanceJobs

Call Center Operator Jobs

Chantilly, VA · On-site

$80K - $104K/yr

Provide professional, courteous, resourceful support to all incoming calls Must be proficient in relevant computer applications, customer service principles and practices, call center telephony and ...

BeloForm Craft

Call Center Agent

Washington, DC

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team in Washington, DC. In this role, you will be an important point of contact for our customers ...

Alphabe Insight Inc

Call Center Agent

Washington, DC · On-site

$33K - $37K/yr

Beloform Craft is seeking a friendly, confident, and motivated Call Center Agent to join our team in Washington, DC. In this role, you will be an important point of contact for our customers ...

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All JobsCall Center JobsOvernight Call Center JobsOvernight Call Center Jobs in Springfield, VA

Overnight Call Center information

See Springfield, VA salary details

$11

$18

$26

How much do overnight call center jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for overnight call center in Springfield, VA is $18.71, according to ZipRecruiter salary data. Most workers in this role earn between $16.06 and $20.10 per hour, depending on experience, location, and employer.

What is an overnight call center job?

Overnight call center jobs are customer support or IT support jobs. Many facilities, such as hospitals, police stations, and other public buildings remain open 24 hours a day and may need technical support at any time. Similarly, some services, such as credit card and banking services must be able to address customer issues, such as lost or stolen cards or identity theft at any time day or night. At an overnight call center, your duties are to answer inbound telephone calls on the night shift and troubleshoot customer or user issues.

What is an overnight call center job?

Overnight call center jobs involve working late night or early morning shifts to provide customer service, technical support, or emergency assistance outside of regular business hours. Employees in these roles answer calls, resolve issues, and often handle inquiries from customers in different time zones. These positions may require strong communication skills, patience, and the ability to stay alert during nontraditional work hours. Overnight call center jobs can be found in industries like healthcare, telecommunications, and finance. Some positions may offer remote or hybrid work options.

What are some unique challenges faced by employees in an overnight call center role, and how can they be managed?

Overnight call center employees often face challenges such as maintaining focus during late hours, managing fatigue, and adapting to a reversed sleep schedule. To overcome these, it's important to establish a consistent sleep routine, use strategies to stay alert during shifts (like taking short breaks and staying hydrated), and communicate regularly with team members for support. Many organizations also provide wellness resources and opportunities for overnight staff to connect and debrief, which helps foster a collaborative and supportive environment.

What is the difference between Overnight Call Center vs Customer Service Representative?

AspectOvernight Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, 10 PM to 6 AMDaytime or flexible hours, generally 8 AM to 6 PM
Work EnvironmentCall centers, often in a shared office settingOffice, retail, or remote settings
Required SkillsCommunication, patience, problem-solvingCommunication, problem-solving, customer interaction skills
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles

While both roles involve customer interaction, an Overnight Call Center primarily operates during nighttime hours in a call center environment, focusing on support or sales. Customer Service Representatives typically work during daytime hours and may work in various settings. The roles share similar skills but differ mainly in work hours and environment.

More about Overnight Call Center jobs

What are the most commonly searched types of Call Center jobs in Springfield, VA?

The most popular types of Call Center jobs in Springfield, VA are:

What job categories do people searching Overnight Call Center jobs in Springfield, VA look for?

The top searched job categories for Overnight Call Center jobs in Springfield, VA are:

What cities near Springfield, VA are hiring for Overnight Call Center jobs?

Cities near Springfield, VA with the most Overnight Call Center job openings:

Overnight Call Center jobs near you
Infographic showing various Overnight Call Center job openings in Springfield, VA as of August 2026, with employment types broken down into 2% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $38,916 per year, or $18.7 per hour.

Call Center Representative

Neighborhood Health

Alexandria, VA • On-site

$17 - $21.25/hr

Other

Re-posted 18 days ago

Job description

PRIMARY FUNCTIONS: Under the supervision of the Patient Access Manager in conjunction with the Call Center Lead, receive calls from patients and help them with their appointment needs. Promoting ANHSI services by consulting, gathering information, and evaluating patient needs over the phone.
Demonstrates a sincere dedication and loyalty to the philosophy and mission of Neighborhood Health.
DUTIES/ RESPONSIBILITIES: (Essential Functions: Duties and responsibilities noted with bullets are considered to be the essential functions of the job).
  • Greets patients as they contact the center by telephone.
  • Schedule appointments as per established policies and procedures.
  • Answer all incoming calls and route them to the appropriate staff as needed.
  • Register all patients per registration protocols over the phone.
  • Work closely with other departments on appointment scheduling and services offered to ensure smooth patient flow and cut down on waiting time.
  • Respond to patients' inquiries, requests, and disputes over the phone and route it to the appropriate department or staff.
  • Explain the services available, payment categories, and billing procedures.
OTHER DUTIES:
  • Assist with developing, coordinating and recommending changes for the improvement of workflow in the program or section area.
  • May be assigned to various project lead roles to advance the development of the department and support ad hoc needs.
  • Able to work under minimal supervision.
  • Employee will be asked to perform additional duties and take on other responsibilities as dictated by events and circumstances.
QUALIFICATION/EDUCATION and/or EXPERIENCE REQUIREMENTS:
  • High school graduate/GED with a minimum of 1-year one year of customer service experience in medical office settings.
  • Ability to relate to patients through familiarity with medical terminology and triage procedure.
  • Demonstrated ability to build and maintain good customer rapport.
  • Ability to work under pressure.
  • Excellent interpersonal communication skills and the ability to work effectively with a diverse workforce and client base.
  • Experience with information technology, electronic health records, medical records, culturally diverse populations, and care of underserved populations.
  • Knowledge of local healthcare environment.
  • Ability to speak, read, and write in English or Spanish is desirable.

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