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Overnight Call Center Jobs in Riverside, RI (NOW HIRING)

Lifespan

Call Center Contact Associate

Providence, RI · On-site

$18 - $25.82/hr

SUMMARY: Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

Brownhealth

Call Center Contact Associate

Warwick, RI · On-site

$18 - $25.82/hr

SUMMARY Effectively schedule patients into the practice management program respecting the scheduling guidelines for each provider and providing the utmost in customer service to our patients.

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Overnight Call Center information

See Riverside, RI salary details

$10

$17

$24

How much do overnight call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for overnight call center in Riverside, RI is $17.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $18.89 per hour, depending on experience, location, and employer.

What are some unique challenges faced by employees in an overnight call center role, and how can they be managed?

Overnight call center employees often face challenges such as maintaining focus during late hours, managing fatigue, and adapting to a reversed sleep schedule. To overcome these, it's important to establish a consistent sleep routine, use strategies to stay alert during shifts (like taking short breaks and staying hydrated), and communicate regularly with team members for support. Many organizations also provide wellness resources and opportunities for overnight staff to connect and debrief, which helps foster a collaborative and supportive environment.

What is an overnight call center job?

Overnight call center jobs are customer support or IT support jobs. Many facilities, such as hospitals, police stations, and other public buildings remain open 24 hours a day and may need technical support at any time. Similarly, some services, such as credit card and banking services must be able to address customer issues, such as lost or stolen cards or identity theft at any time day or night. At an overnight call center, your duties are to answer inbound telephone calls on the night shift and troubleshoot customer or user issues.

What is the difference between Overnight Call Center vs Customer Service Representative?

AspectOvernight Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, 10 PM to 6 AMDaytime or flexible hours, generally 8 AM to 6 PM
Work EnvironmentCall centers, often in a shared office settingOffice, retail, or remote settings
Required SkillsCommunication, patience, problem-solvingCommunication, problem-solving, customer interaction skills
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles

While both roles involve customer interaction, an Overnight Call Center primarily operates during nighttime hours in a call center environment, focusing on support or sales. Customer Service Representatives typically work during daytime hours and may work in various settings. The roles share similar skills but differ mainly in work hours and environment.

What is an overnight call center job?

Overnight call center jobs involve working late night or early morning shifts to provide customer service, technical support, or emergency assistance outside of regular business hours. Employees in these roles answer calls, resolve issues, and often handle inquiries from customers in different time zones. These positions may require strong communication skills, patience, and the ability to stay alert during nontraditional work hours. Overnight call center jobs can be found in industries like healthcare, telecommunications, and finance. Some positions may offer remote or hybrid work options.
More about Overnight Call Center jobs
What are the most commonly searched types of Call Center jobs in Riverside, RI? The most popular types of Call Center jobs in Riverside, RI are:
What cities near Riverside, RI are hiring for Overnight Call Center jobs? Cities near Riverside, RI with the most Overnight Call Center job openings:
Overnight Call Center jobs near you
Infographic showing various Overnight Call Center job openings in Riverside, RI as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,567 per year, or $17.6 per hour.

Bilingual Call Center Representative

Beltone New England

Warwick, RI • On-site

$18/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

Great Full Time Opportunity in Warwick, RI!
Pay Rate: $18 per hour (plus monthly bonus potential)
Schedule: Monday to Friday; 9:30am - 5:30pm (no weekends)
** Training for 2 weeks is Monday-Friday from 8am-4pm .
Join our small, close-knit team! Our Call Center environment is unique, being situated right in the heart of our home office with the other departments that support Beltone (around 30 total team members across all departments).
Our Call Center Team is just under 10 individuals. Here you aren't just a number and each person's contribution are valued. Our team is diverse, positive, hard-working and fun. They care about helping others and work well as a team to accomplish common goals. You will have the daily support of your manager, as well as your teammates. You will also have your own dedicated desk space that isn't shared, so that you can be comfortable and do your best work.
Responsibilities:
  • Answer incoming calls and schedule appointments in computer system from various marketing pieces. This is done using a pre-approved script.
  • Handle various types of incoming calls: appointment setting for new hearing tests, consultations or service, appointment cancellations and reschedules, mail removals and transfers to other Beltone offices.
  • Capture accurate patient contact information to be entered into computer system. Information will include confidential patient information and applicable notes such as insurance type and any hearing difficulties.
  • Use Google Maps to give patients directions to local Beltone offices.
  • Read through marketing materials monthly to familiarize yourself with current offerings.
  • Track outcomes of all calls for each day to submit to Call Center Manager.
  • Adherence to HIPAA guidelines for patient privacy.

About Beltone:
Beltone was founded on the act of helping a friend with hearing loss. Since 1940, Beltone has been the most trusted name in hearing care. Our dedicated staff understands how better hearing improves the quality of life for our patients and those around them. Beltone provides quality hearing care to more people through excellent service and the most advanced hearing aid technology, based on each individual's hearing loss. It is our belief that no individual should be denied the possibility of an improved life through better hearing. Do you enjoy that rewarding feeling when you know that you helped someone? If so, this is a great opportunity for you!
Benefits:
  • Monthly Bonus Plan up to $300+
  • 401(k) with a 4% match after 1 year
  • Health, Dental and Vision Insurance
  • FSA
  • Life insurance
  • Short- and Long-Term Disability
  • AFLAC
  • 9 Paid Holidays Off
  • Up to 10 Days of Paid Time Off
  • Paid Birthday Day Off
  • Pet Bereavement
  • Employee Discount
  • No required weekends or mandatory overtime
  • Paid Job training - 2-week thorough training schedule
  • Employee Assistance Program (EAP)
  • Paid lunch break, as well as up to two additional 15-minute breaks each day

Requirements
Qualifications:
  • Bilingual - Must be able to fluently read, write and speak both English and Spanish.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.
  • Customer-oriented - Ability to take care of the customers' needs while following company procedures and policies.
  • Enthusiastic - Ability to bring energy to the performance of a task.
  • Friendly - Ability to exhibit a cheerful demeanor toward others and our prospects/patients on the phone.
  • Interpersonal - Ability to get along well with a variety of personalities and individuals.
  • Patience - Ability to act calmly under stress and strain and not being hasty or impetuous.
  • Self-motivated - Ability to be internally inspired to perform a task to the best of one's ability using his or her own drive or initiative.
  • Tactful - Ability to show consideration for and maintain good relations with patients and team members.
  • Tolerance - Ability to work successfully with a variety of people without making judgments.

Salary Description
$18.00 per hour

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