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Overnight Call Center Jobs in Riverside, RI (NOW HIRING)

Tempus

Call Center Representative

Stoughton, MA · On-site

$17 - $21.25/hr

Call center and phone customer service experience highly preferred * Bilingual preferred: Fluent in English and all languages * Stoughton office location * 3 months required in person for training ...

healthfirstfr

Medical Call Center Rep

Fall River, MA · On-site

$20.50 - $23.50/hr

Medical Call Center Rep Exciting opportunity to join a fast-paced medical team within a growing federally qualified community health center. HealthFirst Family Care Center, Inc. "The Heart of Our ...

Collabera

Call center representative

Warwick, RI

$16 - $20/hr

Administrative/Clerical - Call Center Rep The department hours are 8am - 11pm, so shifts would be 8 hours anywhere between those hours. Training will be between 8am - 5pm - this will consist of 5 ...

BLACKBIRD TALENT

Call Center Agent

East Providence, RI · On-site

$15 - $20/hr

... Call Center experience; banking experienced preferred * Excellent phone communication and listening skills * Ability to prioritize and manage daily workload * Ability to multi-task and work ...

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All JobsCall Center JobsOvernight Call Center JobsOvernight Call Center Jobs in Riverside, RI

Overnight Call Center information

See Riverside, RI salary details

$10

$17

$24

How much do overnight call center jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for overnight call center in Riverside, RI is $17.58, according to ZipRecruiter salary data. Most workers in this role earn between $15.10 and $18.89 per hour, depending on experience, location, and employer.

What are some unique challenges faced by employees in an overnight call center role, and how can they be managed?

Overnight call center employees often face challenges such as maintaining focus during late hours, managing fatigue, and adapting to a reversed sleep schedule. To overcome these, it's important to establish a consistent sleep routine, use strategies to stay alert during shifts (like taking short breaks and staying hydrated), and communicate regularly with team members for support. Many organizations also provide wellness resources and opportunities for overnight staff to connect and debrief, which helps foster a collaborative and supportive environment.

What is an overnight call center job?

Overnight call center jobs are customer support or IT support jobs. Many facilities, such as hospitals, police stations, and other public buildings remain open 24 hours a day and may need technical support at any time. Similarly, some services, such as credit card and banking services must be able to address customer issues, such as lost or stolen cards or identity theft at any time day or night. At an overnight call center, your duties are to answer inbound telephone calls on the night shift and troubleshoot customer or user issues.

What is the difference between Overnight Call Center vs Customer Service Representative?

AspectOvernight Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, 10 PM to 6 AMDaytime or flexible hours, generally 8 AM to 6 PM
Work EnvironmentCall centers, often in a shared office settingOffice, retail, or remote settings
Required SkillsCommunication, patience, problem-solvingCommunication, problem-solving, customer interaction skills
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles

While both roles involve customer interaction, an Overnight Call Center primarily operates during nighttime hours in a call center environment, focusing on support or sales. Customer Service Representatives typically work during daytime hours and may work in various settings. The roles share similar skills but differ mainly in work hours and environment.

What is an overnight call center job?

Overnight call center jobs involve working late night or early morning shifts to provide customer service, technical support, or emergency assistance outside of regular business hours. Employees in these roles answer calls, resolve issues, and often handle inquiries from customers in different time zones. These positions may require strong communication skills, patience, and the ability to stay alert during nontraditional work hours. Overnight call center jobs can be found in industries like healthcare, telecommunications, and finance. Some positions may offer remote or hybrid work options.
More about Overnight Call Center jobs
What are the most commonly searched types of Call Center jobs in Riverside, RI? The most popular types of Call Center jobs in Riverside, RI are:
What cities near Riverside, RI are hiring for Overnight Call Center jobs? Cities near Riverside, RI with the most Overnight Call Center job openings:
Overnight Call Center jobs near you
Infographic showing various Overnight Call Center job openings in Riverside, RI as of August 2026, with employment types broken down into 2% As Needed, 77% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,567 per year, or $17.6 per hour.

Call Center Representative

Tempus

Stoughton, MA • On-site

$17 - $21.25/hr

Other

Medical, Dental, Life, Retirement, PTO

Re-posted 18 days ago

Job description

Tempus Unlimited, Inc. is a nonprofit organization that provides community-based services to empower children and adults with disabilities to live as independently as possible in the least restrictive environment. The agency, through its programs and services, encourages the inclusion of people with disabilities into the mainstream of society, including social, recreational, family and work activities.
The Customer Service Representative has many layers and components as we are heavily integrated with each function in Fiscal Intermediary Processing & Support Services and the company as a whole. Working with a high volume of inbound and outbound calls, we are the "face and voice" of the company and as such; are first to hear of problems needing resolution; providers of program related resource information; and liaisons to other departments within the company.
  • Call center and phone customer service experience highly preferred
  • Bilingual preferred: Fluent in English and all languages
  • Stoughton office location
  • 3 months required in person for training, hybrid after training
  • Full time, 35 hours a week
  • Monday - Friday, 8:30am - 4:30pm
Essential Functions
  • Answers consumer inquires by utilizing multiple modules and programs to assist in first call resolution
  • Ability to learn, retain, and apply information based on training materials, which support program related topics
  • Liaison to other departments within the company
Competencies
  • Ability to multitask
    • Speak on call while reading notes
    • Utilize appropriate modules for research purposes
    • Engaging the caller while researching
    • Notation during the call
  • Professional, friendly and understanding of the consumer's situation
  • Attentive to details
  • Ability to work efficiently as a team player
  • Ability to work independently
  • Working ability to problem solve
  • Punctual and dependable
Preferred Experience
  • Call Center and customer service experience highly preferred
  • Bilingual a plus
Required Education
  • High School Diploma or equivalent
Work Environment
  • This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • While performing the duties of this job, the employee is regularly required to talk and/or hear. The employee is frequently required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Travel
  • No travel is required for this position.
Other Duties
Note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits
Tempus Unlimited offers great benefits that foster a happy fulfilling human work experience. We also have an array of growth opportunities for our employees to develop your career and enhance your experience.
  • Sign on bonus
  • Work/Life Balance
  • Paid time off - 25 days per year for full time staff
  • 14 paid Holidays
  • Tempus Wellness - Medical, Dental, Dependent Care Reimbursement, FSA and HSA
  • Basic Life, Short Term and Long-Term Disability
  • On-site gym (Stoughton Location) and wellness initiatives
  • Annual Reviews with merit-based increases
  • Employee Recognition Program
  • Financial Wellness - 403(b) Retirement Plan with matching
  • Continuing Education, Training and Advancement opportunities

Work Authorization/Security Clearance
All offers of employment made by Tempus Unlimited are contingent upon satisfactory background check results. Pre-employment background checks will be conducted on all candidates that are offered a position at the agency in compliance with program policy as well as state and federal regulations. From time to time, these checks may be conducted on current employees to ensure compliance with all state and federal regulations and contracts.
EEO Statement
Equal Employment Opportunity is a fundamental principle at Tempus Unlimited, Inc. where employment from recruiting through the end of employment is based upon professional capabilities and qualifications without discrimination because of race, color, religion, sex, age, sexual orientation, veteran status, national origin, disability or any other characteristic as established by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

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