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Overnight Call Center Jobs in Rio Rancho, NM (NOW HIRING)

Daniels Heating and Air Conditioning, LLC .

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CSR - Appointment Scheduler

Albuquerque, NM · On-site

$17 - $21/hr

We are a plumbing, heating, and air conditioning company seeking a CSR. Candidate must be dependable, a quick learner and be able to multi task in a fast paced office. Customer Service Rep, answer ...

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All JobsCall Center JobsOvernight Call Center JobsOvernight Call Center Jobs in Rio Rancho, NM

Overnight Call Center information

See Rio Rancho, NM salary details

$10

$16

$23

How much do overnight call center jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for overnight call center in Rio Rancho, NM is $16.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.08 per hour, depending on experience, location, and employer.

What are some unique challenges faced by employees in an overnight call center role, and how can they be managed?

Overnight call center employees often face challenges such as maintaining focus during late hours, managing fatigue, and adapting to a reversed sleep schedule. To overcome these, it's important to establish a consistent sleep routine, use strategies to stay alert during shifts (like taking short breaks and staying hydrated), and communicate regularly with team members for support. Many organizations also provide wellness resources and opportunities for overnight staff to connect and debrief, which helps foster a collaborative and supportive environment.

What Are Overnight Call Center Jobs?

Overnight call center jobs are customer support or IT support jobs. Many facilities, such as hospitals, police stations, and other public buildings remain open 24 hours a day and may need technical support at any time. Similarly, some services, such as credit card and banking services must be able to address customer issues, such as lost or stolen cards or identity theft at any time day or night. At an overnight call center, your duties are to answer inbound telephone calls on the night shift and troubleshoot customer or user issues.

What is the difference between Overnight Call Center vs Customer Service Representative?

AspectOvernight Call CenterCustomer Service Representative
Work HoursTypically overnight shifts, 10 PM to 6 AMDaytime or flexible hours, generally 8 AM to 6 PM
Work EnvironmentCall centers, often in a shared office settingOffice, retail, or remote settings
Required SkillsCommunication, patience, problem-solvingCommunication, problem-solving, customer interaction skills
Industry UsageCustomer support, technical support, salesCustomer support, sales, administrative roles

While both roles involve customer interaction, an Overnight Call Center primarily operates during nighttime hours in a call center environment, focusing on support or sales. Customer Service Representatives typically work during daytime hours and may work in various settings. The roles share similar skills but differ mainly in work hours and environment.

What are the key skills and qualifications needed to thrive as an Overnight Call Center Representative, and why are they important?

To thrive as an Overnight Call Center Representative, you need excellent verbal communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call routing systems, and basic computer applications is often required. Strong stress management, patience, and the ability to work independently are key soft skills for excelling during non-traditional hours. These skills ensure effective customer support, accurate information handling, and reliable service when supervision may be limited.

What are overnight call center jobs?

Overnight call center jobs involve working late night or early morning shifts to provide customer service, technical support, or emergency assistance outside of regular business hours. Employees in these roles answer calls, resolve issues, and often handle inquiries from customers in different time zones. These positions may require strong communication skills, patience, and the ability to stay alert during nontraditional work hours. Overnight call center jobs can be found in industries like healthcare, telecommunications, and finance. Some positions may offer remote or hybrid work options.
More about Overnight Call Center jobs
What are the most commonly searched types of Call Center jobs in Rio Rancho, NM? The most popular types of Call Center jobs in Rio Rancho, NM are:
What are popular job titles related to Overnight Call Center jobs in Rio Rancho, NM? For Overnight Call Center jobs in Rio Rancho, NM, the most frequently searched job titles are:
What job categories do people searching Overnight Call Center jobs in Rio Rancho, NM look for? The top searched job categories for Overnight Call Center jobs in Rio Rancho, NM are:
What cities near Rio Rancho, NM are hiring for Overnight Call Center jobs? Cities near Rio Rancho, NM with the most Overnight Call Center job openings:
Overnight Call Center jobs near you
Infographic showing various Overnight Call Center job openings in Rio Rancho, NM as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 75% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,044 per year, or $16.8 per hour.
Google Territory Sales Manager - Road Warrior

Google Territory Sales Manager - Road Warrior

Acosta

Albuquerque, NM

$65K/yr

Full-time

Posted 2 days ago

New

Acosta rating

6.3

Company rating: 6.3 out of 10

Based on 136 frontline employees who took The Breakroom Quiz

35th of 48 rated marketing agency

Job description

We are seeking a high-performing, Google Territory Sales Manager - Road Warrior who will act as a strategic channel specialist to manage an elevated, large-scale geographic market. This is a heavy-travel, field-based "road warrior" role requiring consistent travel to drive sales performance through a strategic mix of in-person visits and virtual engagement. This position focuses exclusively on top-tier carrier and retail partner stores, large-scale partner events, and collaborative channel growth. You will own your market's schedule, serve as the primary point of contact, and execute high-impact sales strategies to support major partners and drive various channel success.

Compensation and Perks:

  • Base Salary: $65,000
  • Plus Bonus Potential 
  • Career development and growth opportunities
Typically, a mosaic is where all the pieces fit together nicely. That's not us. This Mosaic is where every piece stands out. That's because each person at our agency brings their own, unique set of skills to every brief, build, interaction, reaction, design and idea.
As part of the Acosta Group, Mosaic is one of the original marketing agencies who specialize in interactions, experience isn't just what we have, it's what we create. With 3,000+ team members and hubs in Toronto and Dallas, we've spent over 35 years bringing brands to life through experiential marketing, integrated commerce campaigns, and field sales strategies that drive real behavior change. 
From awareness, to earned, brand equity, consideration, and sales - we approach every project with people in mind, regardless of the channel or discipline. The result is an idea that can spark emotion and create action - whether it's a sale or a smile. We celebrate bold thinking and embrace curiosity as we shape what's next.
Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed, please contact AskHR@acosta.com. Be sure to include "Applicant Accommodation" in the subject of your email to expedite the request.
Acosta Group believes in good faith that the minimum and maximum annual salary or hourly compensation range for this opportunity is accurate and reasonable at the time of posting.
The Acosta Group utilizes E-Verify for validating the ability to work in the United States for all job candidates. If you want more information on what this entails and your rights as a job applicant, please use the link provided to access information on our use of E-Verify and your right to work. Employer Resources (e-verify.gov)
By applying, you agree to our Privacy Policy and Terms and Conditions of Use.
#DiscoverYourPath
  • Have a knack for connecting with people and love working in fast-paced retail or sales environments
  • Are confident leading trainings and events, in-person and virtually
  • Can flex between data, strategy, and big picture thinking
  • Are organized, initiative-taking, and always up for a challenge
  • Want to turn this into the first step in a long, exciting career
  • Experience in sales, customer service, or retail-especially if you've ever led a team
Travel & Work Conditions

  • Travel Requirements: Consistent, heavy travel across a large geographic market is required.

  • Schedule Flexibility: Frequent overnight stays, extensive driving, and evening/weekend work are mandatory to support market coverage, large-scale partner events, call center operations, and non-traditional assisted selling hours.

Key ResponsibilitiesStrategic Market Management & Schedule Optimization

  • Top-Tier Focus: Target and manage market coverage exclusively for high-priority, top-tier carrier and retail partner doors (Tier 1 and Tier 2) across major channels including AT&T, Best Buy, T-Mobile, Verizon Corporate (COR), and Verizon Dealer (DLR) to maximize volume impact.

  • Strategic Scheduling: Independently build, optimize, and execute an efficient travel schedule that balances extensive field travel with structured virtual communication, ensuring maximum return on investment for the assigned region.

Channel & Partner Support

  • Channel Sales Collaboration: Support Channel Sales Managers (CSMs) by identifying, validating, and executing local growth opportunities across retail partners.

  • Call Center Engagement: Extend brand presence beyond traditional retail doors by providing training, support, and sales alignment for partner call centers within the region.

  • Large-Scale Events: Act as the premier brand ambassador and lead execution at large-scale partner events, regional meetings, and high-profile ecosystem launches.

 Relationship Building & Program Advocacy

  • Sales Led Relationships: Establish and maintain strong partnerships with store leaders and Retail Sales Associates to drive deep brand loyalty & incremental sales.

  • MVP Program Ownership: Own the market-level review and evaluation process for the premium RSA MVP Program. Review, rank, and provide direct feedback on candidates via the SCS Application Validation Report to prioritize top-performing advocates. Ensure active advocate deployment by monitoring the placement and tracking of hardware seed kits (phones, watches, buds) with designated store champions.

Sales Results & Side-by-Side Selling

  • Drive Sell-Out: Own the sales performance of your assigned market. Monitor metrics, track performance data, and implement targeted actions to meet or exceed revenue targets.

  • Assisted & Side-by-Side Selling: Execute "Assisted Selling Days" and specialized promotional campaigns, working side-by-side on the sales floor with RSAs to model sales techniques and increase switching and conversion rates during peak retail hours.

  • Recognition: Drive store-level recognition programs to celebrate, amplify, and reward top-selling retail associates across your assigned doors.

Product & Sales Training

  • Ecosystem Training: Train RSAs on how to sell devices and the broader ecosystem. Deliver clear, high-energy sessions-ranging from quick in-store huddles to formal virtual deep-dives-focused on product features and side-by-side selling techniques.

Market Intelligence & Merchandising

  • Competitor Tracking: Monitor competitor activity and regional customer preferences to continuously optimize your local sales approach.

  • Visual Standards: Complete routine checks to maintain brand standards by ensuring store displays are clean, fully stocked, and correctly merchandised according to the latest brand lookbooks and visual guidelines.

What Acosta employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Acosta

Sourced by ZipRecruiter

We are the sales and marketing powerhouse behind the most recognized brands. Many of our relationships originated over 50 years ago and continue to thrive today due to the exceptional value and client service we provide. In addition to having long-standing relationships with high-profile brands and we also enjoy partnerships with leading retailers Kroger, Walmart, Costco, and PetSmart and brands including P&G, Kraft-Heinz, Campbell's, Coca-Cola.

Industry

Marketing and retail

Company size

10,000+ Employees

Headquarters location

Jacksonville, FL, US

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