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Overnight Call Center Training Jobs (NOW HIRING)

MCI Careers

Call Center Trainer

Wichita, KS

Conduct 6-week training sessions for new contact center support agents as part of the Federal ... Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and ...

RemX

Member Service Rep

Wayne, PA · On-site

$22.45/hr

Direct Hire Overview We are hiring two Call Center Member Service Representatives who will primarily support our call center operations. All new hires will complete a structured 90-day training ...

MCI Careers

Experienced Call Center Trainer

Tampa, FL · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that ... Conduct training needs assessments and recommend learning solutions. * Evaluate training ...

Sound Telecom

Call Center Agent

Spokane, WA · On-site

$18 - $21/hr

Call Center Agents at Sound Telecom provide friendly, professional, and comprehensive support to ... Overnight Hours * Must be available to work a weekend day (Sat or Sun each week) Training will last ...

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Overnight Call Center Training information

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How much do overnight call center training jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for overnight call center training in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What is the difference between Overnight Call Center Training vs Customer Service Representative Training?

AspectOvernight Call Center TrainingCustomer Service Representative Training
CredentialsTypically requires basic communication skills, sometimes certifications in call handlingSimilar credentials, often includes customer service certifications
Work EnvironmentNight shifts in call centers, fast-paced, remote or office-basedDay shifts, retail or office settings, customer-facing roles
Industry UsageCommon in telecommunication, tech support, and salesWidespread across retail, banking, healthcare, and service sectors

Overnight Call Center Training focuses on preparing individuals for night shift call center roles, emphasizing remote communication skills and night work routines. Customer Service Representative Training covers a broader range of customer-facing roles during daytime hours. Both trainings share similar credentials but differ mainly in work hours and environment, catering to different industry needs.

What cities are hiring for Overnight Call Center Training jobs? Cities with the most Overnight Call Center Training job openings:
What are the most commonly searched types of Call Center Training jobs? The most popular types of Call Center Training jobs are:
What states have the most Overnight Call Center Training jobs? States with the most job openings for Overnight Call Center Training jobs include:
Overnight Call Center Training jobs near you
Infographic showing various Overnight Call Center Training job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 77% Full Time, 15% Part Time, and 6% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.
Experienced Call Center Trainer

Experienced Call Center Trainer

MCI Careers

Wichita, KS • On-site

Full-time

Posted 14 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You’ll play a key role in onboarding, upskilling, and supporting continuous learning across multiple client campaigns.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Facilitate new hire training, soft skills, product/process, and systems training.
  • Design and update training materials, manuals, and e-learning content.
  • Conduct training needs assessments and recommend learning solutions.
  • Evaluate training effectiveness using assessments, feedback, and performance data.
  • Provide post-training coaching and support to agents and team leads.
  • Collaborate with QA and Operations to align training with performance goals.
  • Maintain accurate training records and generate reports for internal stakeholders.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • 3+ years of experience as a trainer in a BPO or contact center.
  • Strong facilitation and communication skills.
  • Experience with LMS platforms and virtual training tools.
  • Knowledge of adult learning principles and instructional design.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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