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Overnight Call Center Representative Jobs in Boca Raton, FL

Hulett Environmental Services

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Customer Service Representative

Boynton Beach, FL · On-site

$19/hr

Customer Care Specialist/Call Center Representative - Job Explanation Who we are ... · Hulett Environmental Services is a family-owned and operated pest control company. For over 50 years, Hulett ...

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The Dental Care Group

Call Center

Pembroke Pines, FL · On-site

$14.25 - $18.25/hr

Call Center Team member is expected to have previous experience in a customer support role, responsible for scheduling calls, customer focus and adaptability to different personalities and the ...

Miami First Remodeling

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Appointment Setter

Oakland Park, FL · On-site

$15/hr

Appointment Setter / Call Center Representative (Fort Lauderdale) Prime Connect Media LLC Appointment Setter / Call Center Representative compensation: $15 Hourly + 0.5% Commission on sold appt ...

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Overnight Call Center Representative information

See Boca Raton, FL salary details

$10

$16

$23

How much do overnight call center representative jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for overnight call center representative in Boca Raton, FL is $17.00, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $18.27 per hour, depending on experience, location, and employer.

What is an overnight call center representative?

An Overnight Call Center Representative handles customer inquiries, support requests, or service issues during nighttime hours. They assist customers via phone, email, or chat, ensuring a smooth customer experience outside regular business hours. This role often requires excellent communication skills, problem-solving abilities, and the ability to work independently. Representatives may work in industries like customer service, healthcare, or technical support. The goal is to provide timely assistance and maintain company standards for customer satisfaction.

What are the key skills and qualifications needed to thrive as an overnight call center representative?

Thriving as an Overnight Call Center Representative requires strong communication skills, active listening, and problem-solving abilities, often paired with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call handling systems, and basic computer proficiency are typically necessary for this role. Patience, resilience, and the ability to work independently during late hours are standout soft skills. These qualities are crucial for efficiently assisting customers while maintaining service quality and meeting performance targets during overnight shifts.

What type of work schedule and team environment can I expect as an overnight call center representative?

Overnight Call Center Representatives usually work late evening, overnight, or early morning shifts, often following a fixed or rotating schedule, depending on company needs. You will likely be part of a smaller, tightly-knit team covering nontraditional hours, with managers or team leads available for support. Collaboration primarily occurs online or through internal communication tools since fewer staff members are on-site. While the pace can vary, representatives often enjoy a quieter environment with the chance to handle a variety of customer inquiries. This unique schedule may also offer differential pay, flexible hours, and opportunities for advancement into supervisor or training roles.

What are the most commonly searched types of Call Center Representative jobs in Boca Raton, FL?

The most popular types of Call Center Representative jobs in Boca Raton, FL are:

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For Overnight Call Center Representative jobs in Boca Raton, FL, the most frequently searched job titles are:

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The top searched job categories for Overnight Call Center Representative jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Overnight Call Center Representative jobs?

Cities near Boca Raton, FL with the most Overnight Call Center Representative job openings:

Overnight Call Center Representative jobs near you

Call Center Team Lead

American Behavioral Research Instit

Boca Raton, FL

$18 - $18.50/hr

Full-time

PTO

Re-posted 22 days ago

Job description

Benefits/Perks
  • Competitive Compensation
  • Paid Time Off
  • Career Growth Opportunities
Job Summary
We are seeking an experienced Call Center Team Lead to join our team. In this role, you will oversee our call center's daily operations and personnel, doing everything possible to maximize efficiency, lower overhead, and achieve company goals. Your responsibilities will include managing staff, developing key performance indicators, and tracking and reporting on productivity.
Responsibilities 
  • Manage and train call center employees so they are capable of providing excellent customer service
  • Oversee call center operations, making improvements to telephone skills and other procedures
  • Create goals and objectives for the call center and document performance using key performance indicators
  • Develop and implement policies and procedures that maximize productivity
  • Prepare and present reports on call center statistics to upper management
  • Assist representatives where escalation is needed
  • Take inbound calls and assist customers upwards of 100 per day
  • Make outbound calls for prospects, leads, etc and generate sales
Qualifications
  • High school diploma/GED is required, college experience is preferred
  • Call Center Team Lead experience is preferred
  • Previous experience as a call center manager or in a similar managerial position
  • Strong grasp of customer service metrics and key performance indicators in a call center setting 
  • Knowledge of budgeting, reporting, and basic financial analysis concepts
  • Highly skilled in Microsoft Office and call center software
  • Excellent verbal, written, and interpersonal communication skills