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Overnight Avaya Telecom Analyst Jobs (NOW HIRING)

National Capitol Contracting (NCC)

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Telecommunications Analyst

Washington, DC · On-site

NCC is seeking a Telecom Engineer/Analyst to support and optimize an enterprise unified ... Administer Avaya Communication Manager, System Manager, Session Manager, AVP, AES, WFO, and CDR ...

Safelite Group

Senior Telecom Engineer

Columbus, OH · On-site

Avaya Cloud Office (ACO) * Voice infrastructure * SIP-based communications * IVR solutions ... Support major incident response and root cause analysis activities. Performs other duties as ...

Safelite Group

Senior Telecom Engineer

Columbus, OH · On-site

$100 - $135/hr

Genesys Cloud Contact Center Xima Avaya Cloud Office (ACO) Voice infrastructure SIP-based ... Support major incident response and root cause analysis activities. * Performs other duties as ...

Technogen

System Middleware Analyst

Seattle, WA

Telecom experience Needs to be able to understand the telecom terminology Middleware experience and ... Knowledge of Avaya and/or Cisco platforms, call center features and operations. Ability to resolve ...

TEKsystems

Desktop Support Analyst

Minneapolis, MN · On-site

$24.25 - $32.50/hr

Description This position requires various skill sets in both technical and analytical areas. This ... Telecom troubleshooting and support o Maintain Avaya equipment hardware such as removing/replacing ...

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Overnight Avaya Telecom Analyst jobs near you
Infographic showing various Overnight Avaya Telecom Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $74,618 per year, or $35.9 per hour.

Telecommunications Technician || Must be WI Residents only

V.L.S. Systems, Inc

Milwaukee, WI • On-site

Other

Posted 14 days ago

Key responsibilities

  • Provide support for VOIP systems, including troubleshooting user issues and educating users on system functionalities.

  • Review VOIP system performance and support trends to identify and recommend process improvements.

  • Perform maintenance on VOIP systems and keep call record systems updated and accurate.

Job description

Position: Telecommunications Technician
Location: Milwaukee, WI-Hybrid
Description:
Top Skills & Years of Experience:
  • Experience as an Enterprise voice and unified communications technician or analyst.
  • Moves, adds, changes, and user provisioning across multiple UC platforms.
  • Phone number inventory and lifecycle management.
  • Ticket queue ownership and incident response.
  • Telecom expense management and carrier coordination.
  • E911 administration and records management
  • User training and adoption support
  • Ability to learn new technologies namely Microsoft Teams Voice.
  • Communication Skills:
    • Read, write and comprehend simple instructions, reports, short correspondence and memos.
    • Exchange of information with internal/external contacts.
    • Explain and gather information, answer queries, or provide assistance to internal, or external contacts.
    • Persuade, confirm, or recommend course of action with internal and/or external contacts.
    • Ability to document training materials that are easier to use by end users.
  • Decision Making Skills:
    • Makes decisions of responsibility involving evaluation of information; decisions may require development or application of alternative precedents.
    • Makes decisions of responsibility and results that affect more than one department or a department with multiple units; substantial analysis is required, and many factures must be weight before a decision can be reached.
  • Complexity, Judgement and Problem Solving:
    • Understand and follow instructions.
    • Execute decisions within limits of standard policy and procedures
    • Interpret and adapt to established practices and procedures using independent judgement to meet situations to which application is not clearly defined.
Years of Experience: 3-5 years of experience.
Nice to Have Skills:
  • Experience with Microsoft Teams Voice
  • Experience with Landis Contact Center
  • Implementation experience
  • ITIL Foundations Certification
  • Experience with Microsoft Teams Voice and or Microsoft Teams Voice Certifications
  • Avaya Certified Solution Specialist (ACSS), Avaya Support Professional Specialist (APS)
The Telecom Analyst servers as a key operational resource in handling tasks, including system support, vendor coordination, and record maintenance. The aim is to ensure effective and consistent operation of telecom services, facilitating smooth communication and operational efficiency. Monitor assigned ticket queue and respond efficiently to troubleshoot reported problems. This role requires a good understanding of VOIP systems with experience in Avaya phone system and Microsoft Teams Voice being beneficial. The successful candidate will demonstrate basic understanding of SIP technologies, vendor coordination, phone installation, and maintenance. Experience and understanding with e911 platforms. Familiarity with Avaya Workforce Optimization Select and Caler-VERA Smart would be advantageous.
  • Job Duty: Customer focused VOIP Support
    • Descriptive: Provide top-tier support for the organization s VOIP systems, with a particular emphasis on enhancing customer experience. Display excellent communication and interpersonal skills in resolving user issues and educating customers on system functionalities.
  • Job Duty: Trend Analysis and Process Improvement
    • Descriptive: Regularly review VOIP systems performance and support trends to identify areas for process improvement. Use critical thinking skills and initiative to recommend and implement enhancements to the support process.
  • Job Duty: Support under Project Team
    • Descriptive: Work closely with project team, taking directions to manage specific tasks and projects related to the VOIP systems.
  • Job Duty: Maintenance of VOIP Systems and Records
    • Descriptive: Perform regula maintenance on VOIP systems to ensure optimal functionality. Keep call record systems updated and accurate, demonstrating attention to detail.
Best Regards
Rob | VLS Systems Inc.
Work : | |
Head Office : 4080 Lafayette Center Drive, Suite 300 | Chantilly | VA 20151

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