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Overnight Amazon Live Chat Support Jobs (NOW HIRING)

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$16.75 - $22.50/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

BASYS Processing

Customer Support Specialist

Lenexa, KS · Hybrid

$17 - $22.75/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

BASYS Processing

Customer Support Specialist

Lenexa, KS · On-site

$16.75 - $22.50/hr

Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support Additional Responsibilities

The Global Talent Co

Client Support Specialist

$18.50 - $24.75/hr

Manage inbound support tickets, emails, and live chat inquiries in a timely and professional manner. * Prioritize customer issues based on business impact, urgency, and service level commitments.

MyPrize

Customer Experience Specialist

$18.25 - $22.75/hr

Live Chat Support: Engage directly with customers through live chat platforms, delivering real-time assistance with professionalism, empathy, and technical expertise. Maintain a responsive and ...

Sphera Milano

Be Seen First

Live Stream Host

Queens, NY · On-site

$20 - $45/hr

If you live for the rush of going live, feeding off chat energy, and closing deals in real time ... Prior experience hosting on TikTok Shop, Whatnot, Amazon Live, QVC, background in acting ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

At least 1 year experience in customer service environment providing support via phone, email or live chat * At least 1 year programming or API level tech support experience * Proven ability to ...

BCforward

Customer Service Agent

San Jose, CA

$17.13/hr

At least 1 year experience in customer service environment providing support via phone, email or live chat * At least 1 year programming or API level tech support experience * Proven ability to ...

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Overnight Amazon Live Chat Support information

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How much do overnight amazon live chat support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for overnight amazon live chat support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is the difference between Overnight Amazon Live Chat Support vs Customer Service Representative?

AspectOvernight Amazon Live Chat SupportCustomer Service Representative
Work EnvironmentRemote, online chat support during overnight hoursTypically in-office or remote, handling various customer inquiries
Required SkillsExcellent written communication, familiarity with Amazon platform, problem-solvingCommunication skills, product knowledge, problem resolution
CertificationsNone specific, Amazon platform knowledge preferredCustomer service training or certifications often beneficial
Industry UsagePrimarily in e-commerce and retail sectorsBroadly in retail, service, and various industries

Overnight Amazon Live Chat Support focuses on providing real-time assistance via chat during overnight hours specifically for Amazon customers, requiring platform familiarity. Customer Service Representatives handle a wider range of customer inquiries across industries, often during regular hours. Both roles demand strong communication skills but differ mainly in work hours and platform expertise.

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What are the most commonly searched types of Amazon Live Chat Support jobs?

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Overnight Amazon Live Chat Support jobs near you
Infographic showing various Overnight Amazon Live Chat Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Customer Support Specialist

BASYS Processing

Lenexa, KS • Hybrid

$16.75 - $22.50/hr

Full-time

Re-posted 28 days ago

Job description

**Seeking 11am-8pm CST Shift only!**

Grow with a team that leads with service and builds with purpose.

At Basys, we believe success is built on relationships, not transactions. We collaborate, solve challenges head-on and raise the bar for ourselves and each other every day. If you’re energized by meaningful work and motivated to make a real impact, you’ll feel right at home here.

We personalize payments and elevate service so our clients can grow with confidence. And we’re building a company where innovation, care and accountability shape how we work: together.

Summary

Contribute to a positive, collaborative workplace by communicating and working in ways that reflect our purpose and values. Perform a variety of activities that result in one call resolution for inbound customer support calls. Responsible for monitoring and assisting with merchants’ Payment Card Industry compliance.

Duties & Responsibilities

Essential Functions

  • Serves as first line of support for merchant and partner issues and inquires.
  • Resolves product or service problems by researching and determining the cause of the problem, expediting correction and documenting and following up to ensure resolution.
  • Obtains and evaluates all relevant information to handle product and service inquiries.
  • Provides escalated technical support to customers among a variety of product categories, resolving issues according to prescribed standards and procedures.
  • Works with internal departments to ensure a high level of support for the merchant and partner.
  • Proactively contacts merchants for PCI compliance needs, assists with the completions of PCI questionnaires, schedules and monitors applicable PCI scans.
  • Responsible for answering and documenting inbound and outbound calls, responding to email correspondence, and using the live chat feature to provide live chat support

Additional Responsibilities

  • Identifies and documents hardware and software issues that require further escalation and tracks them through to resolution.
  • Provides software and terminal training to merchants and assures compliancy standards are met.
  • Updates merchant information in databases as needed.
  • Escalates issues to Supervisors when necessary.
  • Completes other assigned duties and projects as requested.

Requirements

  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Troubleshooting skills, either basic or advanced, depending on the role and industry
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of a company's products and/or services
  • This role is eligible for a hybrid schedule. Up to one day per week may be worked remotely in accordance with the telecommuting policy.
  • This role is eligible for a bilingual pay differential for eligible languages.

Education & Experience

  • Associate’s or Bachelor’s Degree Preferred
  • A minimum of 1 year experience in a financial institution or customer service required
  • Strong Communication Skills Required
  • Proficiency in Microsoft Office Suite, CRM

Basys provides technology and payment integration solutions for businesses across the country and Canada. We treat our team, clients, and vendors like people, not numbers. Basys is proud to maintain the industry leading Net Promotor Score and a 90% customer retention rate of clients that continue to process, in an industry where retention rates often average closer to 70 to 75%. We feel that this is a perfect example of how our customer-oriented business model sets us apart.

Basys is an equal opportunity employer.