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Overnight Member Services Representative

Crunch Fitness

Henderson, NV • On-site

Other

Re-posted 3 days ago

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

44th of 63 rated gym and leisure clubs

Job description

Benefits:

Bonus based on performance

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Overnight MSR | Fit Fusion

Overview

The Overnight Member Services Representative contributes to building a fiercely fun fitness environment for team members while delivering excellent customer service to the member base. They are enthusiastic about fitness and excited about serving others and help to deliver and exceptional member experience at gym level.

Responsibilities

Manages cleaning assignments during the overnight shift.

Prepares the facility for the AM shift.

Greets all members & guests with a focus on member engagement and retention.

Assists with membership, retail and tanning product sales.

Promotes membership privileges including tanning, group fitness, small group training and childcare.

Delivers on new member enrollment expectations.

Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.

Answers phones in a courteous, helpful, professional manner

Communicates special events to members and guests,

Facilitates all member requests or forwards to a manager.

Maintains a professional and courteous disposition.

Is an expert in all club facility, services, programs and schedules/hours of operation.

Maintains a clean and organized work area.

Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.

Performs opening and closing checklist and duties.

Requirements

Minimum 1 year of experience in a service-oriented position preferred.

Ability to communicate effectively and demonstrate proficiency in reading and writing skills.

Strong customer service orientation

CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

Must be able to lift or move up to 50lb.

Physical effort required for daily duties include prolonged standing and walking.

Reporting Structure

Reports directly to the General Manager and Assistant General Manager.

What Crunch Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Crunch Fitness logo

About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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