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Over The Counter Associate Jobs in Texas (NOW HIRING)

Sonepar

Counter Sales Representative II

Austin, TX · On-site

$17 - $21.25/hr

The Counter Sales Associate is primarily responsible for assisting Summit's customers over the phone or in person and works closely with the Service Center sales staff and warehouse associates to ...

Killeen Auto Group

Be Seen First

Automotive Parts Counter Associate

Killeen, TX · On-site

$3.0K - $5.0K/mo (+ commission)

Do you want to work at one of the busiest parts departments in Central Texas where your employer ... We are hiring an experienced Automotive Parts Counterperson / Front Parts Counter Associate to work ...

Gilchrist Automotive

Parts Counter Associate

Denison, TX · On-site

$14.25 - $18.50/hr

As a Parts Counter Associate at Platinum Honda/Nissan/Toyota , you are responsible for assisting guests primarily through the shop, on the phone, or online.You'll provide an exceptional guest ...

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Over The Counter Associate information

What is an over the counter associate?

Over The Counter (OTC) Associates work in pharmacies, drugstores, or retail settings, assisting customers with purchasing non-prescription medications and health products. They help customers find the right over-the-counter remedies, provide information about product usage, and maintain inventory on OTC shelves. While they are not pharmacists, OTC Associates play a key role in customer service and ensure that customers have a positive experience when buying health and wellness products.

What are the key skills and qualifications needed to thrive as an over the counter associate?

To thrive as an Over The Counter Associate, you need strong product knowledge, basic math skills, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and sometimes basic pharmacy systems is typical. Excellent customer service, communication, and attention to detail help associates build rapport and resolve customer needs efficiently. These skills ensure accurate transactions, satisfied customers, and smooth store operations in a retail environment.

What are some common challenges faced by over the counter associates, and how can they be overcome?

Over The Counter Associates often juggle multiple responsibilities, such as assisting customers, managing inventory, and ensuring compliance with pharmacy regulations. A common challenge is providing accurate product recommendations while maintaining efficiency during busy periods. Building strong product knowledge, staying organized, and developing effective communication skills can help manage these demands. Teamwork and regular training also play key roles in overcoming challenges and delivering exceptional customer service.

What is the difference between Over The Counter Associate vs Pharmacy Technician?

AspectOver The Counter AssociatePharmacy Technician
CertificationsNone required, may have optional retail or customer service certificationsState-specific certification or registration often required
Work EnvironmentRetail stores, pharmacies, drugstoresPharmacies, hospitals, healthcare facilities
Job ResponsibilitiesAssisting customers, selling OTC products, managing inventoryPreparing prescriptions, verifying medication, assisting pharmacists

Over The Counter Associates primarily work in retail environments, focusing on customer service and OTC product sales, while Pharmacy Technicians have more clinical responsibilities, including prescription processing. Both roles require strong communication skills, but Pharmacy Technicians often need specific certifications. Understanding these differences helps job seekers find the right fit based on their skills and career goals.

What cities in Texas are hiring for Over The Counter Associate jobs?

Cities in Texas with the most Over The Counter Associate job openings:

Over The Counter Associate jobs near you
Infographic showing various Over The Counter Associate job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Counter Sales Representative II

Austin, TX • On-site

Sonepar
10K+ employees
Learn more about Soneparexternal

$17 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

There's a Place for You at Summit Electric Supply. 

A career at Summit Electric Supply is more than a job. You're investing in a brighter, more sustainable future together and joining a team that makes a real difference for our customers. Summit Electric Supply offers electrical products and services to contractors. If it helps bring electricity to an office, home, factory, or other building - you can find it here. We operate throughout Arizona, New Mexico, Texas, and Louisiana and are part of the Sonepar group, the world's #1 electrical distributor with over 45,000 associates around the globe. 

Being "Powered by Difference" means we respect and value diverse perspectives. Within Summit Electric Supply we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.  

Title: Counter Associate

Reports To:     Counter supervisor, or another designated supervisor as assigned.

Role Summary:

The Counter Sales Associate is primarily responsible for assisting Summit's customers over the phone or in person and works closely with the Service Center sales staff and warehouse associates to ensure a high level of customer service. Summit offers ongoing training and education opportunities as well as competitive benefits and salary packages. Exceptional service to external and internal customers is critical to the success of a counter associate.  Must effectively partner with customer service representatives and warehouse associates as needed to maintain levels of excellence throughout Summit. 

 

Essential Job Functions

  • Meeting and exceeding customer expectations both over the phone and in person when fulfilling orders and helping with products
  • Refills inventory with additional stock as necessary to insure highest level of customer satisfaction and choice  
  • Assists customer service representatives as well as warehouse associates at times when additional assistance is needed to meet customer demand 
  • Understands product capabilities, warranties, product usages and challenges, to further educate and serve external customer.  
  • Ensures counter area and other areas of store are neat, clean, and always stocked 
  • Performs other related duties as assigned and as necessary depending on the location

Essential Qualifications and Experience:

  • Strong external and internal customer service orientation
  • Excellent interpersonal and communication skills, oral and written
  • Unwavering commitment to Summit values and mission
  • Strong ability to organize and manage multiple priorities
  • Ability to effectively adapt to change and thrive in a stimulating, fast paced environment
  • Possess selfless team player approach
  • Ability to perform warehouse tasks and work with warehouse equipment, including wire cuts
  • High school diploma or GED

Beneficial Skills and Experience:

  • Experience in the electrical distribution industry
  • Previous experience in the Summit Warehouse is preferred. 
  • Ability to perform duties with minimal supervision or guidance

 

Physical Challenges

  • Ability to lift 50+ lbs on a regular and consistent basis
  • Ability to operate standard warehouse equipment
  • Ability to climb stairs
  • Ability to stand for long periods of time

Direct Reports: No direct reports

FLSA Status: Non-Exempt

What We Offer You 

We offer great family-friendly benefits to full-time associates: 

 
  • Healthcare plans
  • Dental & vision
  • Paid time off
  • Paid parental leave
  • 401(k) retirement savings with company match
  • Professional and personal development programs
  • Opportunity to become a shareholder
  • Employer-paid short- and long-term disability
  • Employer-paid life insurance for spouse and dependents
  • Robust wellness program
  • Gym reimbursement
  • Employee Referral Program
  • Employee Assistance Program (EAP)

Summit Electric Supply offers tuition reimbursement, and earned wage access. 

We're proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.  

Learn More About Us 

Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we're "Powering Progress for Future Generations." https://www.facebook.com/SummitElectricSupply/ 

https://www.linkedin.com/company/summit-electric-supply/ 

https://www.youtube.com/user/SummitElectricSupply 

Learn more at https://summit.com/about-us 

Summit Electric Supply is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us  

Equal Employment Opportunity Statement 
Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law.   

Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.

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