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Outreach Manager Jobs in Puerto Rico (NOW HIRING)

Tetra Tech, Inc.

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

Document all applicant interactions accurately in the designated case management system. * Protect Personally Identifiable Information (PII) and maintain confidentiality. * Participate in outreach ...

New

Tetra Tech

Customer Service Specialist

Ponce, PR

$15 - $17/hr

Document all applicant interactions accurately in the designated case management system. * Protect Personally Identifiable Information (PII) and maintain confidentiality. * Participate in outreach ...

New

Gondola

Sr. Director, Fan Development

Carolina, PR · On-site

$90 - $150/hr

Revenue Conversion & CRM*** Own lifecycle marketing strategy across email, SMS, and app, including ... Partner closely with the Community Outreach team and Carolina Hurricanes Foundation to align ...

HCOA Fitness

PR · On-site

$1.4K - $2.0K/mo

Generar leads mediante outreach, eventos y contacto directo * Cumplir y superar metas mensuales de ... Oportunidades de crecimiento (Team Leader, Assistant Manager, Club Manager) * Ambiente de trabajo ...

Crateandbarrel

Conduct post-purchase customer outreach * Support Designers and Leaders by managing pipeline activities and in-store events * Assist customers on the floor and pass them off to Designers as ...

HCOA Fitness

PR · On-site

$1.4K - $2.1K/mo

Generar leads mediante outreach, eventos y contacto directo * Cumplir y superar metas mensuales de ... Oportunidades de crecimiento (Team Leader, Assistant Manager, Club Manager) * Ambiente de trabajo ...

HCOA Fitness

PR · On-site

$1.4K - $2.1K/mo

Generar leads mediante outreach, eventos y contacto directo * Cumplir y superar metas mensuales de ... Oportunidades de crecimiento (Team Leader, Assistant Manager, Club Manager) * Ambiente de trabajo ...

HCOA Fitness

PR · On-site

$1.4K - $2.3K/mo

Generar leads mediante outreach, eventos y contacto directo * Cumplir y superar metas mensuales de ... Oportunidades de crecimiento (Team Leader, Assistant Manager, Club Manager) * Ambiente de trabajo ...

HCOA Fitness

PR · On-site

$1.4K - $2.3K/mo

Generar leads mediante outreach, eventos y contacto directo * Cumplir y superar metas mensuales de ... Oportunidades de crecimiento (Team Leader, Assistant Manager, Club Manager) * Ambiente de trabajo ...

HCOA Fitness

PR · On-site

$1.4K - $2.1K/mo

Generar leads mediante outreach, eventos y contacto directo * Cumplir y superar metas mensuales de ... Oportunidades de crecimiento (Team Leader, Assistant Manager, Club Manager) * Ambiente de trabajo ...

HCOA Fitness

PR · On-site

$1.4K - $2.0K/mo

Generar leads mediante outreach, eventos y contacto directo * Cumplir y superar metas mensuales de ... Oportunidades de crecimiento (Team Leader, Assistant Manager, Club Manager) * Ambiente de trabajo ...

HCOA Fitness

PR · On-site

$1.4K - $2.3K/mo

Generar leads mediante outreach, eventos y contacto directo * Cumplir y superar metas mensuales de ... Oportunidades de crecimiento (Team Leader, Assistant Manager, Club Manager) * Ambiente de trabajo ...

HCOA Fitness

PR · On-site

$1.4K - $2.1K/mo

Generar leads mediante outreach, eventos y contacto directo * Cumplir y superar metas mensuales de ... Oportunidades de crecimiento (Team Leader, Assistant Manager, Club Manager) * Ambiente de trabajo ...

HCOA Fitness

PR · On-site

$1.4K - $2.1K/mo

Generar leads mediante outreach, eventos y contacto directo * Cumplir y superar metas mensuales de ... Oportunidades de crecimiento (Team Leader, Assistant Manager, Club Manager) * Ambiente de trabajo ...

HCOA Fitness

PR · On-site

$500 - $1.2K/mo

Generar leads mediante outreach, eventos y contacto directo * Cumplir y superar metas mensuales de ... Oportunidades de crecimiento (Team Leader, Assistant Manager, Club Manager) * Ambiente de trabajo ...

HCOA Fitness

PR · On-site

$1.4K - $2.0K/mo

Generar leads mediante outreach, eventos y contacto directo * Cumplir y superar metas mensuales de ... Oportunidades de crecimiento (Team Leader, Assistant Manager, Club Manager) * Ambiente de trabajo ...

OncoHealth

Case Review Representative

Guaynabo, PR · On-site

Quality Performance Program Outreach when assigned * Triage and manage inbound calls, routing case specific calls to an appropriate team member, and resolving tier 1 level issues * Triage and manage ...

APS Health Care PR

PR · On-site

... outreach and crisis intervention if necessary. 4. Provides chronic care management, empowerment, motivational interviewing, services coordination and other clinically based activities as assigned ...

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All JobsOutreach JobsOutreach Manager JobsOutreach Manager Jobs in Puerto Rico

Outreach Manager information

How does an outreach manager typically collaborate with other departments to achieve organizational goals?

Outreach Managers work closely with various departments, such as marketing, communications, and program teams, to coordinate campaigns and ensure consistent messaging. They often serve as a bridge between external partners and internal stakeholders, facilitating information sharing and joint initiatives. Regular meetings and collaborative planning sessions are common, helping to align outreach strategies with broader organizational objectives. This cross-functional collaboration not only enhances the effectiveness of outreach efforts but also provides exposure to different facets of the organization, supporting professional growth.

What does an outreach manager do?

An Outreach Manager is responsible for building and maintaining relationships between an organization and its target audiences, such as community groups, businesses, or the public. They develop and implement outreach strategies to promote the organization's mission, services, or products. This role often involves organizing events, managing partnerships, and increasing public awareness. Outreach Managers also collect feedback and measure the impact of outreach activities to continuously improve engagement efforts.

What degree do you need for community outreach?

For an Outreach Manager role, a bachelor's degree in fields such as communications, public relations, social work, or a related area is typically required. Relevant skills include strong communication, organization, and community engagement, and some positions may prefer or require experience or certifications in public relations or nonprofit management.

Is outreach work a good career path?

Outreach work as a career involves building relationships, communication skills, and community engagement, often requiring strategic planning and persistence. It can be rewarding for those interested in social impact, nonprofit work, or public relations, with opportunities for advancement and skill development. Job stability and growth depend on the sector and organization, but it is generally considered a meaningful and evolving career path.

What is the difference between Outreach Manager vs Community Outreach Coordinator?

AspectOutreach ManagerCommunity Outreach Coordinator
Primary RoleOversees outreach strategies, manages teams, and develops partnershipsExecutes community engagement activities and builds local relationships
Required SkillsLeadership, strategic planning, communicationCommunication, event planning, community engagement
Work EnvironmentOffice-based with field visits, managerial settingCommunity centers, events, local organizations
Common EmployersNonprofits, government agencies, corporationsNonprofits, educational institutions, local government

While both roles focus on outreach, the Outreach Manager typically leads outreach initiatives and manages teams, whereas the Community Outreach Coordinator focuses on executing community engagement activities at a local level. The Outreach Manager has a broader strategic scope, often overseeing multiple projects, while the Coordinator handles day-to-day community interactions.

What is the role of an outreach manager?

An outreach manager is responsible for building and maintaining relationships with external partners, communities, or stakeholders to promote an organization’s goals or initiatives. They develop outreach strategies, coordinate communication efforts, and often use tools like social media or CRM systems to engage target audiences effectively.

What are the key skills and qualifications needed to thrive as an outreach manager?

To thrive as an Outreach Manager, you need strong project management, communication, and relationship-building skills, often supported by a degree in communications, public relations, or a related field. Familiarity with CRM software, data analytics tools, and digital marketing platforms is typically required. Exceptional interpersonal skills, adaptability, and the ability to motivate and lead diverse teams make someone stand out in this position. These skills ensure effective engagement with target audiences, successful program execution, and measurable organizational impact.
What are the most commonly searched types of Outreach jobs in Puerto Rico? The most popular types of Outreach jobs in Puerto Rico are:
What job categories do people searching Outreach Manager jobs in Puerto Rico look for? The top searched job categories for Outreach Manager jobs in Puerto Rico are:
Outreach Manager jobs near you
Infographic showing various Outreach Manager job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 2% Temporary, and 1% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.

Customer Service Specialist

Tetra Tech, Inc.

Ponce, PR • On-site

$15 - $17/hr

Full-time

Posted yesterday

New

Tetra Tech rating

6.4

Company rating: 6.4 out of 10

Based on 42 frontline employees who took The Breakroom Quiz

402nd of 447 rated engineering

Job description

The Opportunity:
Tetra Tech is seeking a motivated and customer-focused Customer Service Specialist to join our team in Ponce, Puerto Rico. As a Customer Service Specialist, you will provide professional call center support for participants of the CDBG-DR/MIT R3-BRR, SFH, Resurge, and CEWRI-CI Programs. This role requires excellent communication skills, sound judgment, attention to detail, and a strong commitment to providing outstanding customer service while supporting programs that strengthen Puerto Rico's communities.
Why Tetra Tech:
At Tetra Tech, we are Leading with Science to solve the world's most complex challenges. Our industry-leading experts in engineering and consulting are committed to driving positive change in communities around the world. For over 50 years, we have been at the forefront of innovation and sustainability. Today we stand as a market leader, offering cutting-edge solutions in water, environment, energy, and international development. Our work has improved more than 625 million lives around the world.
Your Impact:
Join Tetra Tech to make a real difference. Our work leverages cutting-edge technologies, advanced analytics, and the expertise of world-class scientists and engineers to create meaningful change around the world. Discover your full potential - join us to advance your career while leaving a lasting legacy.
Position Summary:
The Customer Service Specialist serves as the primary point of contact for applicants and participants of the CDBG-DR/MIT R3-BRR, SFM, Resurge, and CEWRI-CI Programs. The position provides exceptional customer service through inbound and outbound communications, applicant support, documentation, outreach, and accurate dissemination of program information while complying with Program Guidelines, SOPs, HUD requirements, and PRDOH standards.
Essential Job Functions:
The following duties are considered essential to the role. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions:
  • Respond to inbound telephone calls, emails, and other approved communication channels.
  • Conduct outbound calls for status updates, appointment reminders, outreach campaigns, document requests, and follow-up activities.
  • Explain program eligibility, application processes, documentation requirements, case status, and next steps.
  • Guide applicants through the application process and maintain continuous communication throughout the life of the case.
  • Provide monthly status updates to active applicants when required.
  • Receive, document, and resolve or escalate applicant complaints.
  • Receive and document warranty inquiries and coordinate follow-up with the appropriate program staff.
  • Provide information regarding reconsiderations, Reasonable Accommodation Requests (RAR), Optional Relocation Assistance (ORA), and other program services.
  • Document all applicant interactions accurately in the designated case management system.
  • Protect Personally Identifiable Information (PII) and maintain confidentiality.
  • Participate in outreach campaigns and mass communications as directed.
  • Meet customer service, productivity, quality assurance, attendance, and documentation standards.
  • Participate in required meetings, coaching sessions, and training.
  • Perform other duties as assigned.

Required Qualifications:
  • High school diploma or equivalent required.
  • One (1) year or more of customer service or call center experience.
  • Excellent verbal and written communication skills in both English and Spanish.
  • Strong computer proficiency, including Microsoft Office applications and data entry.
  • Ability to multitask and perform effectively in a fast-paced, metrics-driven environment.
  • Strong organizational, interpersonal, and problem-solving skills.

Preferred Qualifications:
  • Experience supporting government-funded, disaster recovery, housing, infrastructure, community development, or environmental programs.

Physical Requirements:
  • All candidates must be in Puerto Rico to be considered for the position.

Work Environment / Environmental Factors:
Work is primarily performed in an office/call center environment requiring prolonged sitting, computer use, telephone communication, and occasional lifting up to 20 pounds.
Compensation:
The hourly rate for this position is $15 - $17 per hour (depending on experience). The base salary rate represents the low and high end of the compensation scale for this role. Actual rate will be determined based on location, experience, responsibilities, and qualifications.
Additional Information:
  • Employment Type: Full-time
  • Work Schedule: Monday-Friday, 8AM-5PM (no expected overtime)
  • Travel Requirements: None
  • Work Location: Ponce, Puerto Rico

Life at Tetra Tech:
The perks of working at Tetra Tech include:
  • Comprehensive and market-competitive benefits.
  • Merit-based financial rewards.
  • Flexibility and company-wide commitment to work/life balance.
  • Collaborative team atmosphere that values the contributions of all employees.
  • Learning and development opportunities for ongoing professional growth.

About Tetra Tech:
Tetra Tech is the leader in water, environment, and sustainable infrastructure, providing high-end consulting and engineering services for projects worldwide. With 30,000 employees working together, Tetra Tech provides clear solutions to complex problems by Leading with Science® to address the entire water cycle, protect and restore the environment, design sustainable and resilient infrastructure, and support the clean energy transition.
Equal Opportunity Employer:
Tetra Tech is proud to be an Equal Opportunity Employer. All qualified candidates will be considered without regard to race, color, religion, national origin, age, disability, sex, marital or familial status, status as a protected veteran, or any other characteristic protected by law. Tetra Tech is a VEVRAA federal contractor, and we request priority referral of veterans.
We invite applications from all interested parties.
Explore our open positions at https://www.tetratech.com/careers. Follow us on social media to learn more about our people, culture, and opportunities:
LinkedIn: @TetraTechCareers
X (Twitter): @TetraTechJobs
We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
Please no phone calls or agencies.

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