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Outcomes Manager Jobs in Ohio (NOW HIRING)

Roundstone

Customer Outcomes Manager I

Cleveland, OH · Hybrid

$70K - $73K/yr

Customer Outcomes Manager I Founded in 2003, Roundstone is not your typical insurance company. We're on a mission to help employers save on healthcare benefits so they can put those savings towards ...

Posted today

Cityyear

Impact Manager

Cleveland, OH · On-site

$40K - $55K/yr

Impact - Frontline outcomes manager ensuring effective delivery of service. 1) Observe and coach AmeriCorps Volunteers monthly during Tier 1 and Tier 2 interventions. 2) Responsible for data ...

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Outcomes Manager information

How does an outcomes manager typically collaborate with other departments to drive organizational success?

An Outcomes Manager works closely with various departments such as clinical teams, data analysts, and leadership to ensure that organizational objectives are met. They coordinate efforts by facilitating communication, sharing performance metrics, and aligning departmental goals with broader organizational strategies. This role often involves leading cross-functional meetings, analyzing data trends, and providing feedback to improve service delivery. Effective collaboration is key to identifying barriers and implementing solutions that enhance overall outcomes.

How much do outcomes managers make?

Outcomes managers typically earn a median annual salary of around $70,000 to $100,000, depending on experience, industry, and location. Senior or specialized outcomes managers can earn higher salaries, especially with advanced certifications or in high-demand sectors.

What are the key skills and qualifications needed to thrive as an outcomes manager?

To thrive as an Outcomes Manager, you need expertise in data analysis, project management, and a background in healthcare or related fields, often supported by a relevant degree. Familiarity with data analytics platforms, electronic health records (EHR) systems, and quality improvement methodologies such as Six Sigma or Lean is commonly required. Strong communication, problem-solving, and leadership skills enable effective collaboration and the ability to drive organizational change. These competencies are crucial for improving patient outcomes, ensuring regulatory compliance, and achieving strategic goals within healthcare organizations.

What is the difference between Outcomes Manager vs Program Coordinator?

AspectOutcomes ManagerProgram Coordinator
Required CredentialsBachelor's degree, experience in outcomes measurement or data analysisBachelor's degree, organizational or administrative experience
Work EnvironmentData-driven, strategic planning, performance evaluationAdministrative support, event planning, program implementation
Employer & Industry UsageNonprofits, healthcare, education sectors focusing on resultsVarious sectors managing program logistics and coordination

The Outcomes Manager focuses on measuring and analyzing the results of programs to ensure goals are met, often involving data analysis and strategic planning. In contrast, the Program Coordinator handles the day-to-day operations, organizing activities, and supporting program delivery. While both roles work within similar industries, the Outcomes Manager emphasizes results assessment, whereas the Program Coordinator manages program execution.

What is an outcomes manager?

An Outcomes Manager is a professional responsible for tracking, analyzing, and improving the results of programs or services, often in healthcare, education, or social services. They use data to assess whether goals are being met and help design strategies for better performance and impact. Outcomes Managers collaborate with various teams to ensure that organizational objectives are achieved efficiently and effectively. Their work is crucial for demonstrating value, securing funding, and driving continuous improvement.
What are the most commonly searched types of Outcomes jobs in Ohio? The most popular types of Outcomes jobs in Ohio are:
What are popular job titles related to Outcomes Manager jobs in Ohio? For Outcomes Manager jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Outcomes Manager jobs in Ohio look for? The top searched job categories for Outcomes Manager jobs in Ohio are:
What cities in Ohio are hiring for Outcomes Manager jobs? Cities in Ohio with the most Outcomes Manager job openings:
Outcomes Manager jobs near you
Infographic showing various Outcomes Manager job openings in Ohio as of July 2026, with employment types broken down into 80% Full Time, 13% Part Time, 1% Temporary, 4% Contract, and 2% Nights. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution.

Customer Outcomes Manager I

Roundstone

Cleveland, OH • Hybrid

$70K - $73K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 hours ago

Posted today

Job description

Job Title: Customer Outcomes Manager I
Founded in 2003, Roundstone is not your typical insurance company. We’re on a mission to help employers save on healthcare benefits so they can put those savings towards bettering their businesses and taking care of their employees.
Role Description
Demonstrates proactive ability to diagnose and fix root cause drivers of service problems. Develops and manages service plans in the most proactive and strategic manner possible. Proactively identifies potential service issues and takes steps to resolve those service issues that arise. Takes the lead on management of the integration of client’s and Roundstone’s internal organizations, with full responsibility for ensuring a smooth implementation that will be a building block to gaining the trust of employer groups. Educates customer on Roundstone specific policies, product information, and procedures as well as industry issues and related current topics.
Key Duties amp; Responsibilities:
  • Understand the background of each employer group amp; advisor
  • Collaborate to ensure a positive customer implementation onto the Roundstone/Bywater platform
  • Timely and accurate issue resolution and management of potential escalations
  • Collaborate with the CSI team to assure the employer’s health plan design is optimized
  • Developing relationships with partnered vendors while conveying information, educating and ensuring there is an understanding of any and all issue for all parties involved.
Desired Qualifications:
  • Commitment to continuous business improvement.
  • Ability to problem solve and communicate in a concise manner
  • Ability to identify and solve for process improvement opportunities
  • Ability to work closely with internal and external stakeholders
  • Have effective planning, organizational and project management skills.
  • Be able to manage multiple projects and tasks effectively and efficiently.
  • Have the ability to work independently.
  • Must be detail oriented.
  • Excellent analytical, and written and oral communication skills.
  • Proficient in all Microsoft desktop applications. (Word, Excel, Project, PowerPoint and Access)
  • Bachelor's degree from an accredited college or university- preferred
  • Background in healthcare or insurance sales is strongly preferred
  • 3-5 years of insurance industry experience, working for an insurance company, wholesaler, managing general agent or underwriter
  • Customer Service experience
Better Benefits:
We’re leaders in our industry, so naturally we look out for our employees’ best interests with a robust benefits package. Roundstone employees are eligible for:
  • Medical, dental and vision benefits
  • Annual bonus
  • Parental Leave
  • Dependent care 100% match up to max allowable
  • PTO beginning on Day 1
  • Tuition reimbursement
  • Health work/life balance
  • Hybrid office schedule
  • 401(k) plan with company match
  • Employee Assistance Program
  • On-site gym with personal trainer access
  • Life insurance and short-term disability insurance
More About Roundstone:
Headquartered in Rocky River, Ohio, Roundstone is proud to be a Northeast Ohio Top Workplace, as recognized by The Plain Dealer and cleveland.com, based on anonymous employee feedback. We foster a supportive, values-driven culture where employees feel engaged, valued, and celebrated. Roundstone has also been named an Inc. 5000 award recipient for eight consecutive years, reflecting our continued growth and success.Roundstone’s core values are evident every day and are shared with the community through the sponsorship of community events and outreach.
Our Core Values
  • Live well: Be healthier and bring positive energy to all you do.
  • Work smarter: Get things done, better.
  • Own it: Accountability is your middle name. Be on time, do what you say, and finish what you start.
  • Be intellectually curious: Always be learning. See opportunity everywhere and have a drive to know.
Culture and fit are integral to success and in an effort to achieve a better match both from a candidate's perspective and our organization, please take a minute, click on the link and take the really brief survey:
https://go.cultureindex.com/p/Otlze7WSeq2m4au29v2m
Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Roundstone Insurance we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

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