Outbound calls, prospect/qualify customers * Handle incoming calls for the call centre * Provide ... Provide help in developing accounts with outside associate or Business Development Rep * Provide ...
Outbound calls, prospect/qualify customers * Handle incoming calls for the call centre * Provide ... Provide help in developing accounts with outside associate or Business Development Rep * Provide ...
Outbound Shipping Associate information
What are the key skills and qualifications needed to thrive as an Outbound Shipping Associate, and why are they important?
To thrive as an Outbound Shipping Associate, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and shipping software is typically required. Effective communication, reliability, and the ability to work efficiently in a team environment are valuable soft skills. These competencies ensure accurate, timely order fulfillment and help maintain smooth warehouse operations.
What are some common challenges Outbound Shipping Associates face, and how can they be addressed?
Outbound Shipping Associates often encounter challenges such as managing tight shipping deadlines, handling last-minute order changes, and coordinating with multiple departments to ensure timely delivery. Staying organized and maintaining clear communication with warehouse staff, drivers, and customer service teams can help address these issues effectively. Additionally, becoming familiar with shipping software and inventory management systems will streamline order processing and reduce errors, making the workflow smoother and more efficient.
What does an Outbound Shipping Associate do?
An Outbound Shipping Associate is responsible for preparing, packing, and shipping orders from a warehouse or distribution center to customers or other businesses. Their duties typically include verifying order details, ensuring products are packed securely, labeling packages, and coordinating with carriers for timely shipment. They also help maintain inventory accuracy and may use shipping software or equipment to process shipments. This role is crucial for ensuring that customers receive their orders accurately and on time.
What is the difference between Outbound Shipping Associate vs Warehouse Associate?
| Aspect | Outbound Shipping Associate | Warehouse Associate |
|---|---|---|
| Primary Responsibilities | Preparing, packaging, and shipping orders; managing shipping labels and documentation | Receiving, storing, and organizing inventory; assisting with stock management |
| Required Skills | Attention to detail, knowledge of shipping procedures, basic computer skills | Inventory management, physical stamina, organization skills |
| Work Environment | Shipping areas, loading docks, warehouse floors | Warehouse floors, storage areas, inventory zones |
| Common Certifications | Forklift certification (optional), OSHA safety training | OSHA safety training, forklift certification (optional) |
While both roles operate within warehouse environments, the Outbound Shipping Associate focuses on preparing and dispatching outgoing shipments, whereas the Warehouse Associate handles inventory storage and management. Understanding these differences helps job seekers identify the right position based on their skills and career goals.
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Job description
About the Role
We are looking for a detail-oriented, hands-on, results-driven Inside Sales Representative for our team with proven communication skills and a strong work ethic to work in a challenging, fast-paced, energetic environment with responsibilities that includes selling TD SYNNEX products and/or services via telephone, by generating prospective customers through cold calling. You will qualify and follow up on sales leads, as well as walk new customers through reseller application process.
What You'll Do
Service, grow, and develop a group of accounts
Achieve all measurable daily performance standards (calls, orders, sell time, quota)
Minimum achievement with assigned revenue, gross profit dollar and gross profit percentage quota to goal
Provide pricing and product availability to customers as required
Position products and service programs suited to customer's business needs
Maintain current customer profiles and information as requested
Returns Authorizations - process request to customer service when applicable
Outbound calls, prospect/qualify customers
Handle incoming calls for the call centre
Provide ETA and shipping information as requested
Process orders correctly, accurately and back-order account maintenance/combination
Provide help in developing accounts with outside associate or Business Development Rep
Provide excellent follow-up and customer service towards all customer requests
Attend all scheduled TD SYNNEX training initiatives and reseller/Industry events
What We're Looking For
High School Diploma required; university or post- secondary school an asset coupled with six (6) months inside sales experience or two years industry related experience
Strong desire to learn and ready to show initiative
Innovative and self-motivated
Excellent communication skills (both written and verbal), organizational skills, attention to detail
PC literate - MS Word and Excel
Good interdepartmental relationships
Extended hours / attendance at conferences on weekends required occasionally
Core Competencies for this role include communication skills, detail oriented, interpersonal skills and sales acumen
Annual compensation offered will be based on several variables including geographic location, work experience,educationand skills/ achievements, and will be mutually agreed upon at the time ofoffer.
Hiring SalaryRange$43,000 -$55,000 CAD
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Key Skills
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What's In It For You?
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Don't meet every single requirement? Apply anyway.
At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!
About SYNNEX
Sourced by ZipRecruiter
Company size
10,000+ Employees
Headquarters location
Fremont, CA, US
Year founded
1980