Outbound Operations Manager Jobs in Wausau, WI (NOW HIRING)

Account Servicing Assistant Manager Description & Duties:
Responsible for assisting the Account Servicing Manager with the day-to-day operations of the Account Servicing Department. This includes assisting with ongoing training, development and quality control of the Account Servicing department. Monitor staffing issues and make changes to insure adequate phone coverage. Assists all departments with Verifications, Credit Applications, inbound/outbound calls, customer service and night/weekend coverage as needed. Works directly with the Account Servicing
Manager/and management team/ administrative staff to determine areas of potential process improvement. Assists with the planning, development, and implementation of all new policies and procedures within the department. Reviews and addresses areas of improvement directly with the department agents and managers. Communicates frequently with other staff members, managers, and executives as necessary. Complete assignments and projects as delegated by the Account Servicing Manager.
Pay Range
USD $51,000.00 - USD $60,000.00 /Yr.
Supervisory Responsibilities
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Assist with Account Servicing related projects and assignments as delegated by the Account Servicing Manager.
• Supervise department staff and assist with planning the daily workload/scheduling for each collection team.
• Completes Account Servicing related duties such as taking payments, contacting delinquent customers, and resolving customer issues or disputes.
• Monitor Account Servicing related reports and industry/economic trends to help determine best practice items.
• Assist other departments with verifications, paperwork, inbound/outbound calls and other duties as required.
• Other duties as assigned by management.

Must be able to come to work promptly and regularly. Must be able to take direction and work well with others. Must be able to work under the stress of deadlines. Must be able to concentrate and perform accurately. Must be able to react to change productively.
Minimum Qualifications:

• Associate's degree in business, finance, communication, marketing or related field OR 2 years' experience in related field
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• To perform this job successfully, an individual should have knowledge of Word Processing software; Spreadsheet software and Internet software.

About Foundation Finance:
Foundation Finance Company (FFC), a Great Place to Work® certified company since 2017, is a fast-growing consumer finance company working with home improvement contractors across the U.S. to drive sales through flexible, customer-focused financing options.
Available Benefits:
• Day-one Health Benefits (medical, dental, vision, and flexible spending options like HSA or FSA accounts).
• 401(k) with company match enrollment on day-one.
• Paid, Sick and Volunteer Time Off
• Paid Parental Leave Options
• Employer Paid Life and Disability
• Wellbeing on Demand Program
• Flexible Work Environment with a casual dress code
*Employment status (full-time or part-time) may affect eligibility for certain benefits. Some benefits become available only after a specified period of employment. Please refer to our Benefits page for details.
Office environment with significant time spent sitting, typing and talking on the telephone.
Foundation Finance Company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
If you reside in the state of Colorado, please click on the following link to review our benefits: Foundation Finance Benefits
These benefits are designed to support our employees in their professional growth, health, and overall well-being. Eligibility, coverage details, and enrollment processes will be provided during the onboarding process. At Foundation Finance Company, we are committed to fostering a positive work environment where employees can thrive both personally and professionally.
Remote Work Disclaimer
Foundation Finance Company LLC requires that remote employees must reside in one of the following states to be considered for any of our remote positions: AL, AR, AZ, CO, FL, GA, IL, IN, KY, LA, MD, MI, MN, MO, MS, NC, NJ, NV, NY, OH, OK, OR, SC, TN, TX, UT, VA, WA, and WI.