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Outbound Cruise Jobs (NOW HIRING)

Crystal Cruises Ltd

OUTBOUND SALES

Aventura, FL · On-site

Job Summary Crystal Cruises is seeking highly motivated and experienced candidates to join our ... This role is an outbound sales role, where you are proactively phoning out to new enquiries and ...

Crystal Cruises Ltd

OUTBOUND SALES

Aventura, FL · On-site

Job Summary Crystal Cruises is seeking highly motivated and experienced candidates to join our ... This role is an outbound sales role, where you are proactively phoning out to new enquiries and ...

Carnival Corporation & plc

$65 - $100/hr

Holland America Line is hiring motivated, people‑focused Outbound Personal Cruise Consultants to help guests plan unforgettable vacations from the comfort of your home. If you're energized by sales ...

New

Holland America Group

Cruise Expert

Barnegat, NJ · Hybrid

$20.50 - $28.25/hr

At Costa, we're looking for a passionate Cruise Expert to be the voice behind our experiences. If ... Make outbound campaign calls using lists generated by the activation team. * Handle administrative ...

Carnival Corporation

Cruise Expert

Barnegat, NJ · Hybrid

$20.50 - $28.25/hr

At Costa, we're looking for a passionate Cruise Expert to be the voice behind our experiences. If ... Make outbound campaign calls using lists generated by the activation team. * Handle administrative ...

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Outbound Cruise information

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How much do outbound cruise jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for outbound cruise in the United States is $15.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.18 and $15.38 per hour, depending on experience, location, and employer.

What is an outbound cruise?

Outbound cruise jobs refer to positions that involve assisting passengers who are departing on a cruise, typically from a port. These roles can include check-in agents, porters, customer service representatives, and security personnel who help with boarding processes, luggage handling, and passenger inquiries. Outbound cruise staff play a crucial role in ensuring a smooth and efficient embarkation experience for travelers. They may also coordinate with cruise ship crew and port authorities to manage schedules and logistics. Effective communication and strong organizational skills are important for success in these positions.

What skills and qualifications are needed to thrive as an outbound cruise consultant?

To thrive as an Outbound Cruise Consultant, you need strong sales abilities, in-depth knowledge of cruise products and destinations, and typically some experience in travel or hospitality. Familiarity with global distribution systems (GDS), customer relationship management (CRM) software, and booking platforms like Sabre or Amadeus is essential. Excellent communication, customer service orientation, and the ability to build rapport help consultants stand out in this role. These skills are crucial for effectively matching clients with cruise options, closing sales, and ensuring high customer satisfaction in a competitive industry.

What are common challenges faced by outbound cruise sales agents, and how can they be managed?

Outbound cruise sales agents often encounter challenges such as meeting sales targets in a competitive market and handling customer objections or indecision. To manage these, agents benefit from strong product knowledge, effective communication skills, and staying updated on current promotions or itineraries. Working closely with marketing teams, leveraging customer relationship management (CRM) tools, and participating in regular training sessions can further enhance performance and confidence when addressing client needs.

What is the difference between Outbound Cruise vs Outbound Travel Agent?

AspectOutbound CruiseOutbound Travel Agent
CertificationsNone required, but cruise-specific training helpfulTravel certifications like IATA or CLIA often preferred
Work EnvironmentOnboard ships or office-based planningOffice, call centers, or online platforms
Industry UsagePart of the cruise industry, focusing on cruise vacationsBroader travel industry, including cruises, tours, and flights

Outbound Cruise professionals specialize in planning and selling cruise vacations, often requiring cruise-specific knowledge. Outbound Travel Agents handle a wider range of travel arrangements, including cruises, flights, and tours. While both roles involve travel sales and customer service, outbound cruise roles focus more on cruise-specific expertise, making them distinct in credentials and work environment.

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What job categories do people searching Outbound Cruise jobs look for?

The top searched job categories for Outbound Cruise jobs are:

Outbound Cruise jobs near you
Infographic showing various Outbound Cruise job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, and 11% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $31,582 per year, or $15.2 per hour.

OUTBOUND SALES

Crystal Cruises Ltd

Aventura, FL • On-site

Full-time

Re-posted 15 days ago

Job description

Job Description:
Job Summary
Crystal Cruises is seeking highly motivated and experienced candidates to join our Consumer Sales Team. You will join a high-performance team generating revenue by closing cruise sales from past guests and other sources. We are searching for sales professionals who are confident, positive, passionate, and looking for a new challenge in the luxury travel industry.
This role is an outbound sales role, where you are proactively phoning out to new enquiries and past guests - must work out of the Aventura office. Crystal does not relocate or sponsor applicants.
Essential Job Duties
  • Meet or exceed established Crystal Cruises Sales & Service standards.
  • Identify sales opportunities and close sales over the phone.
  • Building long-term relationships with luxury cruise customers.
  • Ensure booking details are complete and accurate in accordance with department guidelines; properly notating all bookings ensuring 100% precision on every call.
  • Acquire and maintain in-depth industry and Crystal Cruises knowledge to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, onboard credits.
  • Attending and actively participating in team meetings and training to ensure use of appropriate sales techniques and use of accurate information communicated to potential guests.
  • Provide information to assist guests about Crystal Cruises ships, destinations, itineraries, and policies.
  • Meet or exceed established sales goals and conversion standards selling cruises to worldwide destinations along with optional programs such as air, land, hotels.
  • Sell Crystal Cruises utilizing knowledge of product features, benefits, and pricing. Make recommendations to include promotions, itineraries, and auxiliary products such as suite upgrades, travel protection, special requests.
  • Strong verbal and written communication skills including professional telephone etiquette, English and any other additional language is a bonus.
  • The ability to handle guest issues and overcome objections.
  • Establish quality customer relationships by delivering superior customer service, establishing rapport, identifying, and meeting customer needs and expectations.
  • Meeting or exceeding customer booking and revenue goals and properly following up with guests and completing tasks in a CRM within guidelines.
  • Maximize conversions by urgently following up with web requests or assigned leads. Completing all profile and itinerary information and following up within expected timeframe
  • Assist guests in resolving minor problems pertaining to new and existing bookings.
  • Promoting sales to consumers by acting on leads to identify travel needs, present/explain Crystal Cruises' products and make travel recommendations.
  • Providing seamless cruise and customer service experience, from the initial sales call to confirming the reservation/booking and facilitating the flow of information.
  • Collaborate with all other internal departments to facilitate booking process and sales; communicate cruise related requests to the appropriate department.
  • Follow accurate policies and procedures advising visa & vaccine requirements.
  • Make recommendations for process, procedure, and technological improvements.
  • Adhere to assigned schedule.
  • Sales projects as determined by management.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Functions, duties, responsibilities, and activities may change at any time with or without notice.
Competency
Education: College degree preferred.
Experience: 2 years' sales and luxury customer service experience is required. Experience including telephone sales with luxury consumer products is preferred.
Skills/Qualifications:
  • Ability to quickly learn and maintain current knowledge of Crystal Cruises' products and services.
  • Ability to work well and maintain professional composure while under stress and pressure.
  • Possess a strong drive and high energy to reach and exceed specified sales goals.
  • Interpersonal skills to work effectively in a team-based environment.
  • Strong customer service skills to create a positive guest experience.
  • Must be able to multi-task and work in a high energy sales and service environment that is goal/quota driven.
  • Demonstrated knowledge of Microsoft Office applications, CRM software, and experience with travel reservations systems is a plus.

Work Environment
Works in a typical office environment with quiet-to-moderate noise generated by computer printer, fax machine and light traffic.
Physical Demands
Requires sitting, standing, walking, bending, and reaching. May require lifting or pushing up to 25 pounds. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, the telephone, and other office equipment.
Expected Hours of Work
The position is full-time, working from Monday - Friday including weekends as needed. Occasional need for Overtime may be required. #LI-Hybrid
EEO Statement
Abercrombie & Kent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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