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Outbound Associate Jobs in Michigan (NOW HIRING)

Relay Express, Inc

Warehouse Associate

Romulus, MI · On-site

$18 - $20/hr

Warehouse Associate Supervisor: Branch Manager The focus and responsibilities of this position are ... Receive inbound / outbound freight and stage appropriately. * Stage pallets for outbound routes in ...

Medical Essential Diagnostics

As a Marketing Associate in our Government Outreach team, you will play a crucial role in building ... Conduct outbound cold calls to targeted prospects to generate new business opportunities. * Plan ...

New

University Bancorp

Customer Service Associate

Hancock, MI · On-site

$12.25 - $17/hr

Customer Service Associate The Customer Service Associate (CSA) is responsible for taking incoming ... Manage large amounts of inbound and outbound calls in a timely manner. * Identify customers' needs ...

AH Group

Warehouse Associate

Troy, MI · On-site

$20 - $22/hr

Warehouse Associate Location: Troy, MI Job Type: Full-Time Pay: $20-22 per hour Shift: Day Shift ... and outbound industrial parts. If you thrive in a fast-paced environment and enjoy hands-on work ...

University Bank

Customer Service Associate

Hancock, MI

$12.25 - $17/hr

Description General Job Summary The Customer Service Associate (CSA) is responsible for taking ... Manage large amounts of inbound and outbound calls in a timely manner. * Identify customers' needs ...

University Bank

Customer Service Associate

Hancock, MI · On-site

$12.25 - $17/hr

General Job Summary The Customer Service Associate (CSA) is responsible for taking incoming calls ... Manage large amounts of inbound and outbound calls in a timely manner. * Identify customers' needs ...

RH-USA Inc

Home Delivery Associate

Lake Orion, MI · On-site

$17 - $20/hr

Home Delivery Associate As Home Delivery Associate, you will represent the RH brand by delivering ... Verify that all items are correct in their assigned outbound lanes; prepare orders for delivery Our ...

Talascend

Warehouse Associate

Troy, MI · On-site

$15 - $17.75/hr

Warehouse Associate Ensures medical device cleanliness and inventory accuracy through disinfection ... Prepare outbound shipments for internal and external customers, including boxing, palletizing ...

HWX Enterprises, LLC

Shipping & Receiving Associate

Warren, MI · On-site

$16 - $18.75/hr

Shipping & Receiving Associate Position Summary We are seeking a dependable, high-energy Shipping ... This role is critical to ensuring outbound shipments are packaged correctly, materials are handled ...

Sysco

Outbound Warehouse Supervisor

Grand Rapids, MI · On-site

Preserves associate relations through regular department or pre-shift meetings. * Maintains on-going interaction. * Keeps open communication channels with associates by answering questions and ...

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Outbound Associate information

What is an outbound associate?

Outbound Associates are warehouse or logistics professionals responsible for preparing and shipping orders to customers or retail locations. Their tasks typically include picking items, packing products securely, labeling packages, and ensuring shipments meet quality and accuracy standards. Outbound Associates often use scanning equipment and work closely with inventory and shipping teams. This role is essential in maintaining efficient supply chain operations and ensuring timely delivery of products.

What are the key skills and qualifications needed to thrive as an outbound associate?

To thrive as an Outbound Associate, you need strong organizational skills, attention to detail, and experience in inventory management or warehouse operations, often supported by a high school diploma or equivalent. Familiarity with warehouse management systems (WMS), barcode scanners, and shipping software is typically required. Reliability, teamwork, and effective communication are valuable soft skills that enhance performance in this role. These skills ensure efficient order processing, accurate shipments, and smooth coordination within fast-paced distribution environments.

What are some common challenges outbound associates face and how can they be addressed?

Outbound Associates often encounter challenges such as meeting strict shipping deadlines, accurately processing high volumes of orders, and maintaining organization in a fast-paced warehouse environment. To overcome these, it's important to develop strong time management skills, attention to detail, and effective communication with team members and supervisors. Many companies provide on-the-job training and utilize technology such as barcode scanners and inventory management systems to help associates work efficiently and reduce errors.

What is the difference between Outbound Associate vs Customer Service Representative?

AspectOutbound AssociateCustomer Service Representative
Primary RoleMaking outbound calls to clients or prospects to promote products or servicesHandling inbound customer inquiries and providing support
Work EnvironmentCall centers, sales departmentsCustomer service centers, support desks
Required SkillsCommunication, sales techniques, persistenceCommunication, problem-solving, patience
Common CertificationsNone typically required, sales or communication training beneficialNone typically required, customer service training beneficial

While both roles involve communication with clients, Outbound Associates focus on proactive sales calls, whereas Customer Service Representatives handle inbound inquiries and support. The roles share similar skills but differ in their primary functions and work environments.

What cities in Michigan are hiring for Outbound Associate jobs?

Cities in Michigan with the most Outbound Associate job openings:

Outbound Associate jobs near you

Outbound Specialist

Kentwood, MI • On-site

Hearthside Food Solutions LLC
Manufacturing • 5 - 10K employees
Learn more about Hearthside Food Solutions LLCexternal

Full-time

Re-posted 10 days ago

Key responsibilities

  • Create shipment orders in the MRP system and generate Bills of Lading.

  • Manage all documentation for domestic and international shipments, including load tenders, compliance files, and export paperwork.

  • Coordinate with carriers, warehouse, and other teams to schedule outbound shipments, monitor inventory levels, and ensure timely delivery.

Hearthside Food Solutions rating

5.9

Company rating: 5.9 out of 10

Based on 34 frontline employees who took The Breakroom Quiz

Job description

Outbound Specialist
SUMMARY
The Outbound Specialist manages daily outbound shipping operations by creating shipment orders in the MRP system, generating Bills of Lading, and overseeing all domestic and international shipment documentation. The role ensures timely FG shipment performance through daily inventory monitoring, KPI tracking, and coordination with production schedules. It involves scheduling outbound appointments with carriers, resolving invoice discrepancies, troubleshooting shipping issues, and providing shipment status updates. Strong communication with Supply Chain, Warehouse, Carriers, and Customers ensures accurate scheduling, order accuracy, and on-time delivery. The specialist also maintains customer portals and supports consistent operational performance through reporting and proactive problem-solving.
  • Create shipment orders using the MRP system and generate Bills of Lading.
  • Oversee all documentation for domestic and international shipments, including load tenders, compliance files, and export paperwork when required.
  • Participate in daily scheduling meetings to ensure shipment orders do not impact production plans and to support full customer order attainment.
  • Monitor daily finished goods (FG) levels and track FG statuses to ensure timely sales and shipping performance.
  • Maintain shipping targets by ensuring FG ships within 3-7 days of production and resolve any inventory exceeding 8 days.
  • Support the resolution of FG invoices and cost discrepancies by coordinating with Accounting and Supply Chain Services.
  • Coordinate with freight companies and dispatch teams to schedule outbound appointments based on location capacity and shipping hours.
  • Manage all domestic and international outbound shipping activities, including transportation planning, consolidation, carrier tendering, document execution, customer support, and shipment follow-up.
  • Identify shipping issues, perform root-cause analysis, and implement corrective actions to prevent delays or service failures.
  • Communicate proactively with Supply Chain, Warehouse Operations, Carriers, Customers to align shipping schedules, transportation requirements, and order priorities.
  • Provide tracking and status updates for both inbound and outbound shipments as needed.
  • Deliver regular KPI reporting, highlight operational risks, and collaborate with internal teams to maintain healthy inventory flow and high customer service levels.
  • Maintain customer portals by entering shipment orders to ensure accuracy and timely updates.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates Degree or two years related experience in a logistics role
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to extreme cold. The noise level in the work environment is usually moderate.
Maker's Pride is an Equal Opportunity Employer.

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