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Ots Service Desk Jobs (NOW HIRING)

TQSolutions

Manager, Technology Support Desk

Towson, MD · On-site

... OTS projects, and administration and development of technology Knowledge Base articles. This ... As part of the Client Services leadership team, the incumbent will develop and institute a strategy ...

Amazon

SysDev Eng, OTS - Data ANCHOR Team

Austin, TX · On-site

$113K - $136K/yr

Amazon's Ops Tech Solutions (OTS) Data ANCHOR organization is seeking a Systems Development ... service desk automation, Data MCPs, and Analytical MCPs We're a small, fast-moving global team with ...

Amazon

SysDev Eng, OTS - Data ANCHOR Team

Austin, TX

$113K - $136K/yr

Amazon's Ops Tech Solutions (OTS) Data ANCHOR organization is seeking a Systems Development ... service desk automation, Data MCPs, and Analytical MCPs We're a small, fast-moving global team with ...

Amazon

SysDev Eng, OTS - Data ANCHOR Team

Austin, TX · On-site

$113K - $136K/yr

Amazon's Ops Tech Solutions (OTS) Data ANCHOR organization is seeking a Systems Development ... service desk automation, Data MCPs, and Analytical MCPs. We're a small, fast-moving global team ...

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How much do ots service desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for ots service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.

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Infographic showing various Ots Service Desk job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,162 per year, or $20.3 per hour.

Sr. Program Manager, Worldwide Grocery Stores Programs, OTS Service Desk

Austin, TX • On-site

Amazon
IT Services • 10K+ employees
Learn more about Amazonexternal

$115K - $115K/yr

Full-time

Re-posted 6 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,162 frontline employees who took The Breakroom Quiz

5th of 39 rated national retailers

Job description

The OTS Service Desk for Worldwide Grocery Stores (WWGS-SD) is seeking a Program Manager III to own and drive strategic programs within the WWGS SD Programs pillar. This pillar is responsible for service readiness and transition management, 3P vendor dispatch governance and expansion, and cross-org integration coordination for Worldwide Grocery Sites, the internal technology support function serving Whole Foods Market, Amazon Grocery, and emerging WWGS site types.
In this role, you will independently own a portfolio of cross-functional programs with Kingpin-level scope, hard deadlines, and multi-org dependencies. You will drive platform migration readiness, lead integration workstreams across legacy organizations, mature a proven 3P vendor dispatch model for enterprise-wide expansion, and build service readiness strategies for expanding site types entering the WWGS portfolio

You will represent the WWGS SD Programs pillar in director-level planning, influence stakeholders without authority, and deliver measurable outcomes without requiring constant oversight from your manager.
This is a role for someone who defines the boundaries, builds the programs, and drives strategic outcomes across ambiguous, cross-organizational landscapes.
Key job responsibilities
Own end-to-end program strategy, delivery, and stakeholder management for multiple concurrent programs spanning platform migrations, organizational integrations, and technology readiness initiatives.
Serve as the WWGS SD Programs integration lead for the OTS-WWGS SD unification initiative, ensuring cross-cutting functions (dispatch, vendor management, service readiness, knowledge management) are aligned and merged according to the multi-year integration roadmap.
Produce recurring deliverables: weekly program status documents and flashes for cross-org stakeholders, monthly program reviews (MPRs) for internal OTS SD audience, monthly service readiness calendar updates, and quarterly assessments and business case updates to senior leadership.
Build and maintain stakeholder relationships with OTS Field leadership, OTS DSE (ServiceNow platform team), TOPS QA, GWM/Anchor, WFM Store Operations, 3P vendors/TechNet, and WWGS technology domain owners.
Proactively identify risks, manage dependencies across interconnected programs, and resolve cross-org priority conflicts through influence and negotiation without requiring escalation.
A day in the life
Your day involves a mix of strategic program ownership and cross-org coordination. You might begin with a ServiceNow platform decision forum, representing WWGS operational requirements alongside DSE leads and pushing back on configuration choices that create downstream risk. Mid-morning, you review the weekly intake triage for new service readiness requests, assigning solutioning ownership for undefined asks that have no existing playbook

After lunch, you facilitate an integration alignment meeting with OTS SD peer pillars, driving resolution on competing process designs. You close the day reviewing program readiness timelines with upstream delivery teams, identifying gaps before they become blockers.
You operate with minimal direction. You bring solutions, not questions

You escalate only when genuine disagreement requires leadership intervention. You own the outcome.
About the team
The WWGS SD Programs pillar sits within the OTS Service Desk organization, which provides technology support to Worldwide Grocery Sites including Whole Foods Market and Amazon Grocery.
The team operates at the intersection of multiple organizations: OTS Field, OTS DSE, TOPS, Worldwide Grocery Stores Technology (WWGST), WFM Store Operations, and 3P vendor partners

We are in a period of significant transformation as WWGS SD integrates with the broader OTS Service Desk into a unified support organization, while simultaneously supporting new site type launches and expanding vendor dispatch capabilities. This role is central to that transformation.

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About Amazon

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Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate, computer and electronic product manufacturing and software development

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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