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Order Management Associate Jobs in Madison, TN (NOW HIRING)

84 Lumber Company

Warehouse Associate

Hendersonville, TN · On-site

$15 - $18/hr

This is a warehouse associate position that acts as a material handler, inventory associate, and ... outgoing orders Shrink control Forklift Operation Keeps management aware of any delays or ...

84 Lumber

Warehouse Associate

Hendersonville, TN · On-site

$15 - $17.75/hr

This is a warehouse associate position that acts as a material handler, inventory associate, and ... Stage outgoing orders * Shrink control * Forklift Operation * Keeps management aware of any delays ...

84 Lumber Company

Warehouse Associate

Hendersonville, TN · On-site

$15 - $18/hr

This is a warehouse associate position that acts as a material handler, inventory associate, and ... outgoing orders Shrink control Forklift Operation Keeps management aware of any delays or ...

Workwear

Associate, E-Comm

Whites Creek, TN

As an E-Comm Associate, you will make a difference by closely collaborating with inventory teams to manage stock levels and ensure accurate, timely order fulfillment, reducing shipping issues. Skills ...

Advent LLC

Associate Project Manager

Nashville, TN · On-site

Description The role of the Associate Project Manager supports the Senior Project Manager and Design Director by coordinating the efforts of team members in order to deliver projects according to ...

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Order Management Associate information

What are some common challenges faced by order management associates, and how can they be addressed?

Order Management Associates often encounter challenges such as managing high volumes of orders, resolving discrepancies between purchase orders and inventory, and ensuring timely communication with customers and internal teams. Staying organized, being detail-oriented, and utilizing order management software efficiently can help address these challenges. Building strong relationships with colleagues in sales, logistics, and customer service also supports smoother operations and faster problem resolution.

What does an order management associate do?

An Order Management Associate is responsible for processing and managing customer orders from initiation to delivery. They ensure orders are accurately entered into the system, coordinate with various departments like sales, logistics, and customer service, and resolve any issues that arise during the order fulfillment process. Their goal is to ensure timely delivery and customer satisfaction while maintaining accurate records and compliance with company policies.

What is the difference between Order Management Associate vs Customer Service Representative?

AspectOrder Management AssociateCustomer Service Representative
Primary RoleProcessing and managing customer orders, ensuring accuracy and timely fulfillmentHandling customer inquiries, resolving issues, and providing product or service information
Skills & CertificationsERP systems, order processing, communication skillsCommunication, problem-solving, CRM software familiarity
Work EnvironmentOffice setting, often within logistics or supply chain teamsCall centers, retail, or service-oriented environments
Industry UsageSupply chain, logistics, retailRetail, telecommunications, banking

While both roles involve customer interaction, the Order Management Associate focuses on processing orders and managing the supply chain, whereas the Customer Service Representative handles customer inquiries and support. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

Is order management a good career?

Order management is a viable career that involves coordinating and processing customer orders, often requiring skills in communication, organization, and familiarity with enterprise resource planning (ERP) systems. It offers opportunities for advancement into supervisory or specialized roles and is commonly found in industries like retail, manufacturing, and logistics. The role typically involves standard office hours and may require attention to detail and problem-solving skills.

What are the key skills and qualifications needed to thrive as an order management associate, and why are they important?

To thrive as an Order Management Associate, you need strong organizational skills, attention to detail, and knowledge of order processing and supply chain concepts, often supported by a relevant degree or experience in logistics or business. Familiarity with order management systems (OMS), enterprise resource planning (ERP) software like SAP or Oracle, and proficiency in Microsoft Excel are commonly required. Excellent communication, problem-solving abilities, and the capacity to multitask help you excel in customer interactions and cross-functional coordination. These skills ensure accurate and timely order fulfillment, customer satisfaction, and efficient workflow within the organization.
What cities near Madison, TN are hiring for Order Management Associate jobs? Cities near Madison, TN with the most Order Management Associate job openings:
Order Management Associate jobs near you
Infographic showing various Order Management Associate job openings in Madison, TN as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution.

Payment Resolution Specialist

A. O. Smith

Ashland City, TN • On-site

Full-time

Medical, Dental, Life, Retirement

This job post has expired today. Applications are no longer accepted.

A. O. Smith rating

6.8

Company rating: 6.8 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

366th of 488 rated machine equipment manufacturers

Job description

Payment Resolution Specialist Primary Function: Serve as the main point of contact for resolution of customer debits, deductions, proof of performance rebates, product returns/issues and all credit and debit management. Demonstrated ability to professionally interact using Zoom, MS Teams, phone, email with customers, sales representatives, regional sales managers, and internal departments to provide or obtain resolution of orders and billing issues for internal and external customers as well as implementing special requests. Ability to manage a high volume of transactions across a portfolio of customers. Responsibilities: Coordinate with order management, pricing, accounts receivable, and collection teams to resolve customer deductions and disputes. This includes decision making responsibilities for credits, debits and denial of claims if warranted. Additionally, it includes working with the customer's shipping/receiving team and their accounts payable representatives to seek resolution. Perform billing corrections to maintain accurate customer accounting Manage customer proof of performance rebates from receipt to creation of credit memo Develop relationships and communicate detailed results to the customer and/or manufacturing representatives Process credit memo and debit memo requests for pricing adjustments, freight, sales tax issues, product shortages, damages, intercompany billings, and monthly contractual agreements Authorize and process return material authorizations and return deliveries from all sources both internal and external Ability to adapt to shifting priorities to meet department metrics and targets Understand the use of robotics in the department and apply the understanding to how transactions are submitted for processing Perform additional tasks assigned Qualifications: High School Diploma or GED/Equivalent required, Associates Degree preferred. 3+ years of related work experience Experience with Microsoft Excel Strong analytical and problem-solving skills Managing and completing their assigned tasks with minimal oversight in a team environment Ability to train and coordinate work of non-reporting co-workers Attention to detail and desire to provide quality service to both internal and external customers Dependable and able to meet time sensitive goals Employing sound decision-making skills and following guidelines that are provided The ability to thrive in a fast-paced, ever-changing, and high-pressure environment Solution-oriented and positive mindset that openly embraces change and stretch goals Identify steps to improve area operations, efficiency, and service to both internal and external customers Professional face-to-face, telephone, and email communication skills We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

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