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Order Entry Representative Jobs in Phoenix, AZ (NOW HIRING)

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Order Entry Representative information

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How much do order entry representative jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for order entry representative in Phoenix, AZ is $19.87, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $21.01 per hour, depending on experience, location, and employer.

What does an order entry representative do?

An Order Entry Representative is responsible for accurately processing customer orders into a company's database or order management system. They review order details, verify product availability, and ensure information is correct before forwarding orders to the appropriate departments for fulfillment. Additionally, they may communicate with customers to clarify order details, resolve discrepancies, and provide updates on order status. This role requires attention to detail, strong data entry skills, and excellent communication abilities.

What are the key skills and qualifications needed to thrive as an order entry representative?

To excel as an Order Entry Representative, you need strong attention to detail, data entry proficiency, and a high school diploma or equivalent. Familiarity with order management systems, CRM software, and Microsoft Office Suite is typically required. Excellent communication, organizational skills, and the ability to multitask help someone stand out in this role. These abilities ensure accurate processing of orders, efficient workflow, and high levels of customer satisfaction.

What are some common challenges faced by order entry representatives, and how can they be successfully managed?

Order Entry Representatives often encounter challenges such as managing a high volume of orders, ensuring accuracy under tight deadlines, and handling discrepancies or incomplete information from clients. These challenges can be managed by maintaining strong attention to detail, utilizing order management software efficiently, and communicating proactively with both customers and internal teams. Building effective organizational habits and seeking clarification on unclear orders are key strategies for success in this role.

What is the difference between Order Entry Representative vs Customer Service Representative?

AspectOrder Entry RepresentativeCustomer Service Representative
Primary RoleInputting and processing customer orders accuratelyAssisting customers with inquiries, complaints, and support
Skills NeededData entry, attention to detail, basic product knowledgeCommunication, problem-solving, interpersonal skills
Work EnvironmentOffice setting, order processing departmentsCustomer service centers, call centers
Common CertificationsNone required, but familiarity with CRM software helpfulCustomer service certifications beneficial

While both roles involve interaction with customers, the Order Entry Representative primarily focuses on accurately entering and managing orders, whereas the Customer Service Representative handles a broader range of customer inquiries and support issues. Understanding these differences helps job seekers target the right roles based on their skills and career goals.

What are popular job titles related to Order Entry Representative jobs in Phoenix, AZ?

For Order Entry Representative jobs in Phoenix, AZ, the most frequently searched job titles are:

What job categories do people searching Order Entry Representative jobs in Phoenix, AZ look for?

The top searched job categories for Order Entry Representative jobs in Phoenix, AZ are:

Order Entry Representative jobs near you
Infographic showing various Order Entry Representative job openings in Phoenix, AZ as of August 2026, with employment types broken down into 82% Full Time, and 18% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,326 per year, or $19.9 per hour.

Customer Service & Order Entry Specialist

Tempe, AZ • On-site

WIST SUPPLY & EQUIPMENT CO INC
Paper Manufacturing • 51 - 200 employees
Learn more about WIST SUPPLY & EQUIPMENT CO INCexternal

$16.50 - $21.75/hr

Full-time

Medical, PTO

Posted 8 days ago

Job description

The Customer Service & Order Entry Specialist serves as the primary point of contact for customers while accurately processing orders and ensuring exceptional service. The ideal candidate is professional, dependable, detail-oriented, and highly proficient with Microsoft Office applications.

  • Answer incoming customer calls and emails professionally and promptly.
  • Enter large customer orders accurately into our business system.
  • Process order revisions, returns, credits, and customer inquiries.
  • Verify pricing, product information, and delivery details.
  • Communicate effectively with customers, sales representatives, purchasing, and warehouse personnel.
  • Maintain customer records and documentation.
  • Research and resolve customer issues in a timely manner.
  • Create reports, spreadsheets, and other business documents using Microsoft Excel and Outlook.
  • Follow company procedures while maintaining a high level of accuracy and customer satisfaction.
  • 2+ years of customer service, order entry, administrative support, or inside sales experience.
  • Strong proficiency with Microsoft Outlook, Excel, Word, and Teams.
  • Excellent keyboarding and data entry skills.
  • Ability to process large orders with a high degree of accuracy.
  • Strong attention to detail and organizational skills.
  • Excellent verbal and written communication skills.
  • Professional demeanor and positive attitude.

What We Offer

  • Competitive pay
  • Health benefits (if applicable)
  • Paid time off
  • Stable work environment
  • Growth opportunities
  • Ability to multitask in a fast-paced environment.

To Apply

Submit your resume and a brief summary of your customer service and order entry experience.

Preferred

  • Experience with distribution, office products, janitorial supplies, industrial supplies, or wholesale operations.
  • ERP or business software experience.
  • Experience supporting business-to-business customers.

Apply