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As of Sep 11, 2026, the average hourly pay for order desk csr in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Order Desk Csr job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, 2% Contract, and 1% Nights. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Front Desk / Customer Service Representative

Algonquin, IL • On-site

Goldfish Swim School
Fitness and Sports Centers • 11 - 50 employees
Learn more about Goldfish Swim Schoolexternal

$15 - $17/hr

Full-time

PTO

Re-posted 9 days ago

Key responsibilities

  • Answer telephones, respond to inquiries, take messages, and screen and direct phone calls.

  • Process student registrations, schedule and manage birthday/pool parties, and supervise private party staff.

  • Resolve customer concerns and complaints using a professional approach.

Goldfish Swim School rating

6.0

Company rating: 6.0 out of 10

Based on 275 frontline employees who took The Breakroom Quiz

Job description

Benefits:
  • Company parties
  • Competitive salary
  • Employee discounts
  • Flexible schedule
  • Opportunity for advancement
  • Training & development
  • Bonus based on performance
  • Free food & snacks
  • Free uniforms
  • Paid time off

Are you looking for a great gig where the work is actually fun? Do you want to work somewhere you can get real job experience and make a difference? Check out Goldfish Swim School! We're a rapidly growing, award winning franchise that is not your typical company!
We change lives. We help children reach their goals. We wear flip flops. We work in a 90-degree pool. We love our employees and reward hard work with shout awards, gift cards and fun social events! We offer paid training and flexible shifts that are perfect for students or folks who want to grab extra hours without working late nights. Even better? Due to the rapid growth of our school, advancement opportunities exist for the right candidate.
Benefits:
  • Leadership roles
  • Flexible hours
  • Great pay
  • Valuable work experience
  • Increased social opportunities
  • Future references/referrals

Requirements:
  • Ability to work with children
  • Excellent interpersonal communication and organizational skills
  • Must pass background examinations (included with training)

Job Title: Front Desk Customer Service Representative
Reports to: General Manager/Sales & Service Manager
FLSA Status: Non-Exempt
Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers, and is responsible for presenting a positive image for the company.
Duties and Responsibilities:
  1. Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
  2. Processes student registrations using effective sales/customer service techniques.
  3. Schedules and manages birthday/pool parties. Supervises private party staff.
  4. Resolves customer concerns/complaints using a professional approach.
  5. Assists members with purchases of merchandise and vending.
  6. Greets parents and students as they report to the front desk.
  7. Checks in students on the attendance tracking system.
  8. Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
  9. Monitors Snack Shack area and provides guidance to Snack Shack staff.
  10. Checks voicemail and email correspondence and responds in a timely manner.
  11. Updates informational displays with accurate and timely promotions and literature.
  12. Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
  13. Makes collection calls to resolve open account problems.
  14. Prepares twice daily student lesson schedules for use by instructors and management staff.
  15. Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
  16. Fulfills other duties and responsibilities as assigned by the Employer.

Education/Experience: High school diploma or GED required. Some college preferred. Two years previous customer service and/or administrative office experience required. Intermediate level computer skills required using Word, Excel and other software systems.
Certifications and licenses: CPR, First Aid and AED certification required.
Work Environment: While performing this job, the employee is exposed to heat and humidity occasionally. Noise level is usually moderate.
Compensation: $15.00 - $17.00 per hour
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. There's more than vibrant colors, a tropical theme and happy children. There's something different, something extraordinary. Something truly GOLDEN. It's passionNot just a passion for kids or a passion for swimming...it's a special passion for changing - even saving - lives, by being a part of kids learning to swim.
When you work at Goldfish, you're not just an employee. You're a part of something bigger. You're making an impact; a splash in the lives of the children in your community. You're an integral part of a team, working together to move forward a mission. You're also making waves in your future, learning life lessons in and out of the pool through mentorship, leadership and passion. At Goldfish, it's more than a job - it's an endless pool of possibilities, opportunities and life-changing moments!
Making Waves with Passion, Purpose & Core Values!
At Goldfish, our core values are at the heart of everything we do, and behind every decision that we make. To us, these values are more than just words - they're embraced with purpose in our everyday lives, and what allows us to make a splash in our community, and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things, make the right decisions and treat people with Integrity • Compassion • Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about life's accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages, benefit programs and terms and conditions of employment, which may vary at each Goldfish Swim School location.

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